Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!
We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
•A choice of medical plans that are best in class
•Dental and Vision Insurance
•Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
•Adoption Assistance
•Short-Term and Long-Term Disability
•Life, Accident and Critical Illness Insurance
•Identity Theft Protection
•Employee Assistance Program
•Business Travel Insurance
•401(k) Retirement Plan
•Flexible Spending Accounts
•Tuition Reimbursements up to $5,250 per year
•Quarterly Restricted Stock Units Program
•Annual holiday bonus
We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!
Position Overview
Temporary Roadie Support Representatives will assist Roadie Support through April 2025. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A Roadie Support Representative must have good customer service skills, be able to analyze an incoming issue or question and follow through to resolution. A Roadie Support Representative is able to assist the customer in a clear and effective manner over the phone and via email. They are able to record detailed accounts of actions taken to resolve an issue. Roadie Support Representatives must have a positive attitude and a commitment to delivering outstanding customer service.
Responsibilities
- Assist employees and former employees with W2 retrieval
- Assist employees and former employees with Payroll related questions
- Use service desk software to log calls and track tickets
- Answer support phone calls at a high volume rate with patience, empathy, and a positive attitude towards helping customers
- Data Entry – assist when needed on various projects
- Other miscellaneous administrative functions to support the People Department
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Qualifications
- High School Graduate or GED equivalent
- +1 year of experience of customer service preferred +1 year of experience of restaurant experience is preferred.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Bilingual preferred; verbal and written communication skills in both English and Spanish.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.
