ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This role is ideal for an account manager with web development experience or someone seeking a more client-facing position, focused on communication and process improvements. Strong communication and relationship-building skills are essential, along with experience managing the website lifecycle and hands-on updates in Sitecore or similar platforms. This is a dynamic and rewarding opportunity to thrive in a fast-paced, growing program.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
- Website Launch Cycle Management: Ensure a clear understanding and execution of the website launch cycle, from requirements gathering to go-live, QA, and ongoing updates.
- Manage Website Update Requests: Handle daily website update ticket requests, ensuring timely and responsive communication with clients.
- Collaborate with Internal Teams: Work closely with the technical project manager to build timelines, assess team capacity, and support the development team with feature rollouts. Collaborate with the product team to recommend and implement improvements to increase efficiency within the CRM system.
- Client and Stakeholder Communication: Act as the main point of contact for clients and stakeholders, gathering website requirements, setting expectations, and providing regular updates.
- Implement Website Updates: Make direct updates to websites as needed, ensuring timely resolution of client requests and preparation for launch.
- Monitor Performance and Maintenance: Manage ongoing maintenance of all websites, addressing client needs, and implementing updates as required.
- Process and Workflow Optimization: Identify opportunities for process improvements to streamline workflows, enhance productivity, and improve client satisfaction.
- Contractor and Team Management: Manage web specialists and/or contractors to ensure timely project completion and alignment with quality standards.
BASIC KNOWLEDGE & QUALIFICATIONS:
- 5+ years of experience in website management, web operations, or digital marketing, with a strong focus on managing large portfolios of websites.
- Experience with Content Management Systems (CMS): Familiarity with Sitecore (Content Editor, Experience Editor, Sitecore Forms, Workflows) on versions 8, 9, or 10.x or similar CMSs is preferred.
- Proven ability to manage contractors or web specialists, with experience overseeing distributed teams or external vendors.
- Technical Proficiency: Understanding of web technologies, HTML/CSS, and web development processes, along with a solid grasp of SEO best practices.
- Account Management Experience in an Agency Environment: Demonstrated ability to manage client relationships, gather requirements, and clearly communicate expectations and processes.
- Strong Communication Skills: Both verbal and written, with the ability to effectively engage clients, stakeholders, and internal teams.
- Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
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Additional Compensation:
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
