field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!The Client Relations Executive cultivates and maintains professional business development relationships with key accounts and referrals sources to improve patient access to care. The Client Relations Executive works collaboratively with all divisions of Capital Caring Health to support and enhance the brand by utilizing a professional business development process, including key messages, talking points and branded materials to contribute to the highest quality patient outcomes. The Client Relations Executive also serves as a key ambassador to the public for all Capital Caring Health services.<h4>Quality Provision of Services:&nbsp;&nbsp;&nbsp; </h4>In conjunction with their Area Manager of Patient Advocacy and Regional Executive Director, the Client Relations Executive develops, implements and reports on a systematic plan of business development and education, within an assigned territory, designed to stimulate timely referrals, heightened broader awareness, and, ultimately, increase the number of patients served by Capital Caring Health.Collaborates with other Capital Caring Health divisions to execute the territory business plan and establish or maintain relationships with all members of the senior healthcare continuum and all other 3rd party payors, engaging Capital Caring Health leadership as appropriate and where needed.Collaborates with other Capital Caring Health divisions to execute the territory business plan and establish or maintain relationships with all other potentially high-yield civic, business and faith-based organizations, engaging Capital Caring Health leadership as appropriate and where needed.Identifies and facilitates opportunities to develop new hospital and long-term care facility contracts, engaging Capital Caring Health leadership as appropriate and where needed.Works collaboratively with all Capital Caring Health divisions to orient and educate all referral sources, on how to best determine why, when, and how to utilize Capital Caring Health services, including physician billing procedures to increase patient access, engaging Capital Caring Health leadership as appropriate and where needed.Utilizes the current customer relationship management (CRM) software or documentation process to maintain account profiles, producing regular reports regarding market activity and results in a timely fashion.Supports and participates in Capital Caring Health online and social media activities as determined necessary by Capital Caring Health leadership and the Marketing and Communications Department.As a back-up to the front-line Start of Care Team, demonstrates competence to conduct consent signing, meeting all-staff documentation requirements when and as determined necessary by Capital Caring Health leadership.Supports and assists in the facilitation of cause-related community events to foster positive community relationships, nurture professional and community volunteers, generate ownership and understanding of our nonprofit mission, and deliver philanthropy dollars.Identifies and engages with Healthcare Community Advisory Councils within their territory to establish Capital Caring Health as an industry thought leader.Organization/Regulatory Compliance:Ensures confidentiality of patient, client, business and donor information and always maintains professionalism.Seeks out and participates in professional growth, educational and networking opportunities that foster personal and organizational compliance through business development efforts.&nbsp;Meets or exceeds defined referral, admission and census goals.Works with the Capital Caring Health CRM or documentation system to keep all accounts and contacts, business development notes and expenses updated and immediately available for organizational use and compliance.People/Communications:Collaborates with all divisions of Capital Caring Health to implement the Integrated Marketing and Communications Plan, leading the external business development efforts.Represents Capital Caring Health providing responsive, courteous and respectful communication, exhibiting excellent service for all Capital Caring Health relationships.As a secondary resource, provides support and facilitates service recovery efforts collaborating with all other Capital Caring Health divisions to execute a plan for success engaging Capital Caring Health leadership as appropriate and where needed.&nbsp; Effectively plans and delivers positive, professional presentations that are brand-approved by Capital Caring Health Business Development and Marketing leadership. This includes wearing appropriate business attire, using professional language, and being courteous, through a professional business development market approach.&nbsp;&nbsp;&nbsp;Financial Stewardship: Achieves productivity standards as defined by the organization and in alignment with best practices to achieve an appropriate return on investment (ROI).Is always prudent in the use of Capital Caring Health resources.Seeks creative ways to achieve better and higher quality results economically, after obtaining business development and operational leadership approval.Experience Requirements The Client Relations Executive must have at least 3 years of professional business development experience in an allied healthcare organization, with a strong preference for experience in a hospital, long term care, assisted living, in home care, or pharmaceutical environment.&nbsp; Interest, knowledge and a passion for the hospice and palliative care field is preferred.&nbsp; Other equivalent business development experience working in the post-acute environment and/or with payor source environments will be considered.Education Requirements:A Bachelor’s Degree in Business, Marketing or related field is strongly preferred, but not required.&nbsp; Documented equivalent healthcare industry business development experience may also be considered.Required Certificates and/or Licenses:N/AOverall Skills:The ability to demonstrate excellent oral and written communication skills, in English, as well as an ability to organize and manage duties of the position within a defined timeframe and budget as required; work both independently and contribute as part of a team demonstrating excellent interpersonal and collaborative communication skills, organizational skills and the ability to manage multiple tasks to execute a territory business development plan; demonstrate a strong work ethic, present well, and have an ability to communicate effectively with various levels of management, peers, vendors, and the public, within their market.Physical/Mental/Emotional Skills: The ability to see, hear, grasp, lift, speak, sit and walk or otherwise perform essential functions of the position with or without reasonable accommodations; &nbsp;have the mental and emotional ability, and maturity to work with death and the dying; &nbsp;possess customer service skills and flexibility to work with individuals under stress, in a fast paced and quickly changing environment, while under pressure to meet deadlines, and effectively recognize and appreciate diversity in the workplace.Technological Skills:The ability to demonstrate proficiency with Microsoft Word, Excel, Power Point, Outlook and/or other similar software packages and an appropriate CRM suite used to manage business development contacts and relationships.Reasoning Ability:The ability to apply common sense understanding to carry out instructions furnished in written or oral form and deal with problems involving several concrete variables in standardized situations.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear.&nbsp; The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; taste or smell and push, pull, lift/carry up to 35 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment:The work environment characteristics are representative of those an employee would normally encounter while performing the essential functions of this job in an office or in the field conducting business development activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in a business office with computers, printers, copy/fax machines and telephones. The noise level in the work environment is usually light to moderate. The environmental conditions are that of what is to be expected in a temperature-controlled building.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

Client Relations Executive- Capital Caring Health

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!The Registered Nurse (RN) provides quality nursing care via nursing process, patient and family education, and documentation.Supervisory Responsibilities:&nbsp; The RN is responsible for supervising LPNs, CNAs, Unit Secretaries, and Volunteers.Experience Requirements&nbsp; The RN must have at least one year of staff nurse experience in a comparable setting/unit. Hospice and/or palliative care experience is strongly preferred.&nbsp;Education Requirements: The RN must have at least a Diploma or Associates degree in Nursing from an accredited nursing&nbsp; program.Required Certificates and/or Licenses: The RN must have licensure from the governing body for practice for the District of Columbia, State of Maryland, and/or the Commonwealth of Virginia, based on the state/jurisdiction of practice; or licensure from compact state. Healthcare Provider BLS (CPR) is required to practice in State of Maryland and the District of Columbia. Essential Duties and Responsibilities:Quality Provision of Services:&nbsp;&nbsp;&nbsp;&nbsp; <ul><li>Provides quality nursing care to patients by initiating and maintaining the nursing process.</li><li>Provides patient and family education to maintain quality care, to decrease patient and family anxiety.</li><li>Documents in appropriate chart and forms in an accurate and timely manner to provide a written record of assessments, plan of care and to assure the availability of information to team members.</li><li>Keeps knowledge base and skill levels current to assure quality patient care and professional growth.</li><li>Responsible for the order, receipt, storage and maintaining adequate pharmaceuticals inventory and stock materials necessary in the CPPC. Ensure all supplies are ordered through approved Capital Caring Health Vendors eg. Medline.</li></ul>Organizational/Regulatory Compliance: <ul><li>Provides procedural support to applicable staff as needed; maintains a sterile environment as appropriate.</li><li>Assures that all procedural instrumentation is cleaned or disposed of as per policy.</li><li>Participates in the Compliance and Performance Improvement program to maintain or improve the quality of patient care.</li></ul>People/Communications:<ul><li>Participates as a member of the interdisciplinary team to develop and implement a patient directed individualized plan of care and to assure the availability of information to team members.</li><li>Provides direction and supervision to LPNs, CNAs, Unit Secretaries, and Volunteers to maintain quality care and to maintain a safe working environment.</li><li>Trains, assists, and evaluates staff in department as appropriate to maintain the effective functioning.</li><li>Ensures that there is an initial consult on all new scheduled patients and a subsequent visit is deemed necessary.</li><li>Participates in patient follow up, particularly after procedures have been performed or significant changes in medical management have been initiated.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN-PRN - IPU Hospice - Capital Caring Health

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the DCA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 5:00 – 9:00 SUNDAY- FRIDAY, 5:00- 8:00 SATURDAY. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience required, including reservation experience</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks.</li></ul>Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Customer Experience Concierge, Centurion Lounge - DCA

<h4>Job Description</h4>Job Responsibilities:Major Skills Needed:Java, JMeter, Core Java, Scrum, SDLC, Automation, and Dev experience.Qualifications:Experience working within a Scrum team and a solid understanding of Agile principles.Understanding of ATDD, TDD, and test automation.Solid knowledge Java development with API and RESTful services testing.Familiarity with a variety of programming styles (e.g. OO, functional) and in-depth knowledge of design patterns.Solid database querying knowledge. Preference for MS SQL Server, Oracle a plus.Experiencewith automation tools such as Selenium, Cucumber, Protractor (must have), Git,Sonar, Fortify, HP ALM, Rally. or SpecFlow.Bachelor’s degree in a technical field such as computer science, computer engineering, or related field required.JMeter is a must.Demonstrable passion for technology (e.g. personal projects, open-source involvement) while using their problem-solving capabilities to deliver solutions utilizing a top-end engineering approach.A proponent of strong collaborative software engineering techniques and methods: agile development, continuous integration, code review or pairing, unit testing, refactoring, and related approaches.

204 Full Time Jobs in Laurel, MD, USA