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Welcome to Whataburger Careers!This position is responsible for aligning business objectives with Family Members and the Company’s Core Values and Guiding Principles. This position serves as a strategic business partner to Operations Leadership Teams. Oversees the HR function for multiple zones within a region, provides consulting on Talent Planning, Coaching/Engagement, Individual/Organization Assessment, ER Investigations, Workforce Planning, and Restaurant Strategic Business Planning. Analyzes trends and metrics in partnership with the HR and reporting partners to develop solutions, programs, and policies. The Business Partner works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.Total Rewards:<ul><li>Competitive Weekly Pay</li><li>Bonus Program with 250% Upside Potential</li><li>Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>Opportunities for Career Development and Growth</li><li>Healthcare and Life Insurance Benefits</li><li>Paid Time Off - 5 Weeks on Day 1!</li><li>Paid Corporate Holidays</li><li>Company Vehicle, Based on Position</li><li>401(k) Savings Plan with a Competitive Company Match</li><li>Paid Parental Leave1</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Scholarship Program - Your and Your Dependents are Eligible!</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Discounted Meals For You and a Guest</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Awards and Recognition For All You Do</li><li>Retirement Celebration Program</li></ul>Responsibilities:<ul><li>Provides general expertise in HR functions to designated departments.&nbsp; Advises and provides recommendations to management on employee relations issues, workforce/succession planning, position descriptions, performance management, mediations, on/off-boarding and goal planning.</li><li>Monitors and interprets legislation and administrative rulings regarding Wage &amp; Hour, FLSA, and Title VII of the Civil Rights Act and any other pertinent federal and state legislation to ensure Company compliance.</li><li>Serves as a liaison with other departments at all levels of the organization on development and implementation of governance policies and protocols.</li><li>Examines HR templates and final documents for compliance with Company policy and governmental regulations. Provides recommendations regarding corrections and improvements.</li><li>Conducts security and confidentiality protocols to ensure record and document confidentiality are maintained.</li><li>Develops, recommends, and communicates strategies for enhancements to Human Resources Programs to include process/customer improvements, innovative solutions, policy changes and/or major variations from established policy.</li><li>Conducts Field Operations investigations and engages in Crisis Management. Objectively advises teams on ways to handle issues.</li><li>Consults on Talent Planning to include Restaurant Talent Planning (RTP) discussions, succession planning, and Restaurant Career Development Path (RCDP) execution.</li><li>Advises on Workforce Planning and staffing needs/opportunities.</li><li>Partners with operators on Restaurant Strategic business planning to determine project business priorities, support rollouts and FMSAT result action plans.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education:<ul><li>Bachelor’s degree in Human Resources preferred or any equivalent combination of education and experience required</li></ul>Experience:<ul><li>Experience in contributing to the management of projects is preferred</li><li>1+ years’ experience, preferably in restaurant industry</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)</li><li>Proficiency in Workday (as applicable)</li><li>Ability to communicate well with the general public and has experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers</li><li>Ability to work in a team environment</li><li>Working knowledge of employment laws relating to employee relations and personnel administration</li><li>Strong conflict management, interpersonal, and negotiation skills</li><li>Knowledge of Wage &amp; Hour, FLSA, and Title VII of the Civil Rights Act</li><li>Ability to work as a self-directed individual taking initiative to identify and address business needs</li><li>Ability to manage multiple conflicting priorities</li></ul>Professional Certification:<ul><li>PHR and/or SHRM-CP preferred</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Must be able to travel occasionally both locally and long distances (including air travel) to worksites, meeting sites, and other locations</li><li>Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards, and maintain current automobile liability at minimum levels in their state of residence</li><li>Working conditions exist to satisfactorily fulfill job responsibilities</li></ul>2130 E Paisano Dr El Paso TX 79905-4075

Whataburger

HR Business Partner - El Paso, TX

Welcome to Whataburger CareersShift TypeThe Restaurant Team Member is responsible for serving customers, managing payments, cooking and preparing food, cleaning and maintaining the overall quality of restaurant services. They collaborate with other team members to deliver timely, quality service to customers.<ul><li>Cheerfully serve customers delivering accurate orders on time.&nbsp;</li><li>Prepare and deliver food products following quality standards for food preparation, handling, and food safety.&nbsp;</li><li>Collaborate with the team to ensure that all shifts are covered, and communicate issues to the shift leader, supervisor, or store manager.&nbsp;</li><li>Operate Point of Sale cashiering system and handle payments.&nbsp;</li><li>Perform cleaning duties (washing dishes, sweeping, mopping, cleaning tables, etc.) maintaining cleanliness, sanitation, and safety of the work environment.&nbsp;</li><li>Present a well-groomed, uniformed, and professional appearance.</li></ul>Key Skills<ul><li>Teamwork&nbsp;</li><li>Customer Service&nbsp;</li><li>Food Preparation&nbsp;</li><li>Cashiering&nbsp;</li></ul>Preferred:<ul><li>High school diploma/GED, or equivalent work experience.&nbsp;</li><li>Food Handlers Certification.</li></ul>2010 Victory Dr Marshall TX 75672-3624

Restaurant Team Member, Evening Shift - Unit 48

Restaurant Team Member, Overnight Shift - Unit 48

Welcome to Whataburger Careers!The Restaurant Team Leader assists in managing daily operations. They supervise a team to ensure customer service, quality operations, food safety and health code compliance, and inventory management.<ul><li>Supervises and coaches team members to provide excellent customer service.&nbsp;</li><li>Maintains efficiency in food preparation and delivery.&nbsp;</li><li>Trains team members to sustain and uplift restaurant quality standards.&nbsp;</li><li>Supports robust communication between management and team members.&nbsp;</li><li>Supports financial management with cash control and cashiering supervision.&nbsp;</li><li>Maintains appropriate inventory levels to prevent stockouts.&nbsp;</li><li>Monitors and maintains compliance with cleaning and sanitation procedures.</li></ul>Key Skills &nbsp;<ul><li>Front Counter&nbsp;</li><li>Drive-Thru&nbsp;</li><li>Outside Order Taker&nbsp;</li><li>Runner&nbsp;</li><li>Dining Room Attendant&nbsp;</li><li>Drinks&nbsp;</li><li>Make Up Table&nbsp;</li><li>Prep&nbsp;</li><li>Grill&nbsp;</li><li>Fry&nbsp;</li><li>Porter&nbsp;</li><li>Coaching&nbsp; </li></ul>Preferred:<ul><li>High school diploma/GED or equivalent work experience.&nbsp;</li><li>1+ years of restaurant leadership experience.&nbsp;</li><li>Food Handlers Certification.&nbsp;</li></ul>3101 FM 407 Lantana TX 76226

Restaurant Team Leader - Unit 1346

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News &amp; World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.Why Insperity?Flexibility: Over 80% of Insperity’s jobs have work-from-home flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health &amp; wellness support, paid volunteer hours and much more. Whether remote, in person or hybrid, we take care of our people so that you can do your best work.AGENCY TEMP SENIOR SALES REPRESENTATIVE, INSURANCE SERVICESRESPONSIBILITIESThis position is responsible for business to business selling of Insperity Insurance Services (IIS) products and services. This position will utilize and manage a diversified mix of business lead sources including direct prospecting, incoming leads vertical market networking, and strategic business partners. The position will be responsible for the entire sales process from start to close utilizing web demonstrations, webinars, attending tradeshows and cross selling/upselling of products and services.&nbsp;•&nbsp; &nbsp;&nbsp;Provides frequent input and support to department leadership.•&nbsp; &nbsp;&nbsp;Contributes to the overall success of the Sales team by mentoring IIS Sales personnel.•&nbsp; &nbsp;&nbsp;Acts as team resource to provide sales approach strategy for clients and prospective clients.•&nbsp; &nbsp;&nbsp;Works with IIS leadership, as requested, to resolve “level one” escalated issues.•&nbsp; &nbsp;&nbsp;Assists with creation and maintenance of IIS product and workflow training materials.&nbsp;•&nbsp; &nbsp;&nbsp;Calls on key leads to convert prospects into customers by explaining features, benefits and value of insurance solutions through a variety of resources.•&nbsp; &nbsp;&nbsp;Calls on Insperity clients and prospective customers for Insperity insurance-related products and services and compiles documentation for quotes/bids.•&nbsp; &nbsp;&nbsp;Calls on policyholders and prospects to explain insurance policies, analyze insurance needs, suggest additions or changes to coverage and &nbsp;explain features, advantages and disadvantages of various policies to promote sale of insurance products.•&nbsp; &nbsp;&nbsp;Calculates premium and establishes payment method.•&nbsp; &nbsp;&nbsp;Customizes insurance programs to suit individual policyholder needs.•&nbsp; &nbsp;&nbsp;Ensures that policy requirements are fulfilled, including the completion of appropriate forms.•&nbsp; &nbsp;&nbsp;Responds to all lead generation efforts, including but not limited to inbound telephone calls, website inquiries, email inquiries and referral leads.•&nbsp; &nbsp;&nbsp;Prospects relentlessly, using the internet, prospect databases provided by corporate marketing, CRM and other approved resources to effectively prospect, build and maintain a pipeline that will exceed monthly, quarterly and yearly quotas.•&nbsp; &nbsp;&nbsp;Takes ownership of pipeline and client relations and uses best judgment to accomplish financial sales goals for Insperity. &nbsp;•&nbsp; &nbsp;&nbsp;Identifies new sales opportunities, tracks pipeline details, and notes all relationship information within appropriate databases.•&nbsp; &nbsp;&nbsp;Identifies prospective partner companies and pushes the information through defined channels.•&nbsp; &nbsp;&nbsp;Communicates the value of IIS with customers’ and prospects’ senior executives and decision makers. &nbsp;•&nbsp; &nbsp;&nbsp;Demonstrates key elements of IIS to prospective customers through online capabilities such as Webex and answers features and functional questions.•&nbsp; &nbsp;&nbsp;Creates client specific documents utilizing defined templates to reflect how the client will achieve their business objectives using IIS.•&nbsp; &nbsp;&nbsp;Sells various types of insurance coverage to businesses and individuals on behalf of the carrier.&nbsp;•&nbsp; &nbsp;&nbsp;Selects insurance company that offers type of coverage requested by the client.&nbsp;•&nbsp; &nbsp;&nbsp;Supports marketing campaigns and corporate initiatives.&nbsp;•&nbsp; &nbsp;&nbsp;Develops and submits a detailed annual sales plan for approval by management. Prepare and communicate daily goals and results to achieve annual sales plan.&nbsp;•&nbsp; &nbsp;&nbsp;Leverages Insperity resources to close sales.•&nbsp; &nbsp;&nbsp;Manages effectively and efficiently large numbers of “open evaluations” or prospects reviewing products and services at varied sale stages. &nbsp;Activities include, but are not limited to, due diligence procedures, collaboration with internal personnel, product demonstrations, data collection, customized software definitions, and price negotiations.•&nbsp; &nbsp;&nbsp;Works with Insperity departments to seamlessly transition new accounts into a post sale cycle.•&nbsp; &nbsp;&nbsp;Reports any relevant trends identified as barriers to sale or that may impact solution reliability, including customer satisfaction or concerns.OTHER RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Assists in the accomplishment of Insperity goals.•&nbsp; &nbsp;&nbsp;Helps other employees to accomplish Insperity goals.•&nbsp; &nbsp;&nbsp;Performs other duties as may be assigned by department supervisor.•&nbsp; &nbsp;&nbsp;Participates in the Disaster Recovery plan as required.EDUCATION / EXPERIENCE REQUIREMENTS•&nbsp; &nbsp;&nbsp;High School Diploma or equivalent is required. Bachelor’s Degree in related field is preferred. &nbsp;•&nbsp; &nbsp;&nbsp;Three years in a business-to-business sales environment is required.•&nbsp; &nbsp;&nbsp;Experience in software and SaaS products is preferred. &nbsp;LICENSES / CERTIFICATIONSInsurance licenses for Life, Accident, Health &amp; HMO and/or Property &amp; Casualty for all applicable states is required.KNOWLEDGE / SKILLS•&nbsp; &nbsp;&nbsp;Demonstrated ability to generate and close sales; and cultivate, build and keep client relationships.•&nbsp; &nbsp;&nbsp;Solid methods and techniques used in persuasion and negotiation in a sales and team environment; dealing constructively with conflict; communicating effectively verbally and in writing to a diverse range of audiences; and maintaining effective work relations with those encountered in the course of employment.•&nbsp; &nbsp;&nbsp;Good analytical and training skills a must to assist in sales workforce product education.&nbsp;•&nbsp; &nbsp;&nbsp;Strong knowledge of various computer software and applications, including CRM/SFA tools and web presentation tools. Familiar with modern office methods, practices, procedures and equipment.•&nbsp; &nbsp;&nbsp;Ability to manage multiple projects and tasks to completion with minimal supervision.•&nbsp; &nbsp;&nbsp;Strong telephone communication skills.•&nbsp; &nbsp;&nbsp;Strong customer relations, time management, and organizational skills.At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp;

Insperity

Agency Temp Senior Sales Representative, Insurance Services

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News &amp; World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.Why Insperity?Flexibility: Over 80% of Insperity’s jobs have work-from-home flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health &amp; wellness support, paid volunteer hours and much more. Whether remote, in person or hybrid, we take care of our people so that you can do your best work.AGENCY TEMP INSURANCE SPECIALIST, LIFE &amp; HEALTHRESPONSIBILITIESThis position is responsible for book of business policy renewal activities and customer support for Insperity Insurance Services (IIS). This position works in an insurance agency environment and is responsible for supporting and meeting the service needs of all clients, their employees and internal Service and Sales team members who seek information from IIS.·&nbsp; &nbsp;&nbsp;Maintains comprehensive knowledge of all IIS Life &amp; Health products and services, as well as applicable regulations.·&nbsp; &nbsp;&nbsp;Acts as team resource to provide retention approach strategy for client during life cycle.·&nbsp; &nbsp;&nbsp;Maintains a working knowledge of eligibility, open enrollment and qualifying events for Life &amp; Health products.·&nbsp; &nbsp;&nbsp;Meets retention and production goals and objectives as established.·&nbsp; &nbsp;&nbsp;Supports Senior Insurance Specialists in initiating large group renewals, processing invoices, issuing ID cards and processing client portal access.·&nbsp; &nbsp;&nbsp;Handles incoming service calls from customers and processes customer policy change requests.·&nbsp; &nbsp;&nbsp;Conducts policyholder insurance needs analysis, at renewal or as otherwise necessary.·&nbsp; &nbsp;&nbsp;Maintains excellent customer service standards to ensure customer satisfaction and responds timely to all service requests in a friendly and helpful manner.·&nbsp; &nbsp;&nbsp;Treats each customer contact as a cross and up-sell opportunity.·&nbsp; &nbsp;&nbsp;Documents and follows through on service issues.·&nbsp; &nbsp;&nbsp;Verifies phone numbers, addresses and email addresses with each customer contact and updates agency management systems, as needed.·&nbsp; &nbsp;&nbsp;Maintains client relationships with scheduled follow up phone calls and/or emails and follows up with customers to assure satisfaction, responds to queries, solicits further sales, and solves or escalates unresolved issues.·&nbsp; &nbsp;&nbsp;Maintains accurate/timely account status in IIS Agency Management and/or Salesforce.·&nbsp; &nbsp;&nbsp;Fosters strong relationships with customers to meet business unit client retention goals and company loyalty objective.·&nbsp; &nbsp;&nbsp;Provides feedback to management regarding potential trends related to reported service issues.·&nbsp; &nbsp;&nbsp;Collaborates with internal constituents to maintain highest level of customer service quality and productivity.·&nbsp; &nbsp;&nbsp;Creates and/or generates business metrics reports as requested.·&nbsp; &nbsp;&nbsp;Follows all rules and regulations as it applies to HIPAA and all other applicable insurance regulations in a professional manner and maintains compliance with training requirements in regards to such regulations.OTHER RESPONSIBILITIES·&nbsp; &nbsp;&nbsp;Assists in the accomplishment of Insperity Company goals.·&nbsp; &nbsp;&nbsp;Helps other employees to accomplish Insperity Company goals.·&nbsp; &nbsp;&nbsp;Performs other duties as may be assigned by department supervisor.·&nbsp; &nbsp;&nbsp;Participates in the Disaster Recovery plan as required.EDUCATION / EXPERIENCE REQUIREMENTS·&nbsp; &nbsp;&nbsp;High School Diploma or equivalent is required. Bachelor’s Degree in a related field is preferred.·&nbsp; &nbsp;&nbsp;One to four years of related work experience is required.KNOWLEDGE / SKILLS·&nbsp; &nbsp;&nbsp;Ability to thoroughly understand and follow all underwriting, rating and compliance requirements.·&nbsp; &nbsp;&nbsp;Willingness to learn, be intuitive and resourceful and be coachable.·&nbsp; &nbsp;&nbsp;Upbeat, positive and enthusiastic attitude.·&nbsp; &nbsp;&nbsp;Proficiency to multi-task, follow-thru and follow-up.·&nbsp; &nbsp;&nbsp;Excellent Communication/interpersonal skills.·&nbsp; &nbsp;&nbsp;Professional phone etiquette.·&nbsp; &nbsp;&nbsp;Career minded vision.·&nbsp; &nbsp;&nbsp;Excellent Spelling and Grammar skills.·&nbsp; &nbsp;&nbsp;Great Customer Service Skills.·&nbsp; &nbsp;&nbsp;Problem-Solving Capabilities.·&nbsp; &nbsp;&nbsp;Ability to work well with other employees and act as a team player with a positive attitude.·&nbsp; &nbsp;&nbsp;Proven analytical aptitude and ability to work toward specific measurable performance targets.·&nbsp; &nbsp;&nbsp;Strong organizational skills with excellent ability to commit to and follow through on tasks with minimal supervision.·&nbsp; &nbsp;&nbsp;Ability to interpret, communicate and summarize orally and in writing, complex issues, conclusions and decisions related to all aspects of customer service, client renewals and client retention.·&nbsp; &nbsp;&nbsp;Proficient in the use of Microsoft Office (especially database programs) and demonstrated ability to learn other application programs as needed.At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Agency Temp Insurance Specialist, Life & Health

Total compensation for the General Manager/Operating Partner position is $61,000 - $85,000 DOE.Whataburger of Mesquite, Inc. – General ManagerThe General Manager is an Operating Partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. Ensures recruiting, budgeting, marketing and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development and performance of staff. Demonstrates a willingness to listen to team members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."To continue the path for career success at Whataburger, the General Manager will participate in the skills development program and will be required to achieve certifications associated with the position.<h4>BENEFITS</h4>Competitive WEEKLY PayBonus (Incentive) ProgramSchedule FlexibilityLeadership Development and Career Growth OpportunitiesTuition Reimbursement Program401(k) PlanDiscounted MealsService AwardsScholarship ProgramWhataburger Family Foundation (Hardship Grant Assistance)Chaplain ServicePaid VacationsRESPONSIBILITIESLeadership and Communication<ul><li>Protects and promotes the Whataburger Brand at all times.</li><li>Consistently completes Orange Guidebook (OGB) and NSF checklist.</li><li>Conducts and attends meetings as required.</li><li>Schedules and conducts LTO training sessions.</li><li>Attends Quarterly Business Meeting.</li><li>Attends GM meetings as necessary.</li><li>Reports critical or unplanned situations, which require immediate action and exceeds budget ranges, to the Area Manager.</li><li>Communicates needs, deviations, exceptions and other pertinent operating data to Area Manager.</li><li>Communicates any maintenance needs of revenue producing equipment immediately.</li><li>Ensures compliance of Family Member Guidelines.</li><li>Prepares and presents ideas and recommendations to peers and upper management as assigned.</li><li>Prepares standard and special reports for upper management as assigned.</li><li>Communicates direction clearly and follows up to ensure specific actions are carried out as intended.</li></ul>People<ul><li>Demonstrates Whataburger's Family Value Proposition "Pride, Care, and Love."</li><li>Ensures responsible sourcing, interview, selecting, and placing of candidates.</li><li>Actively utilizes tools for recruiting and talent selection. Pre-screens and interviews potential job candidates, performs reference checks consistently on all Manger, Team Leader, and Team Member candidates.</li><li>Conducts New Hire Orientation as needed and schedules new hire training shifts.</li><li>Identifies and trains Team Members for future Team Leader and Manager roles.</li><li>Ensures the training of the staff and maintains a program to satisfy the restaurant's staff development plan.</li><li>Conducts and reviews training certifications.</li><li>Conducts performance reviews when necessary and works with employees to correct deficiencies. When necessary, administers disciplinary action, up to and including termination.</li><li>Conducts and processes merit increase reviews.</li><li>Oversees effective scheduling based upon forecasted sales and hours necessary to accomplish the restaurant's goal of excellence for food quality and budget attainment.</li><li>Recognizes and rewards top performers on a regular basis.</li><li>Maintains professional relationships with Team Members, treats Team Members with fairness and sensitivity, avoiding any indication of favoritism.</li><li>Communicates all harassment complaints and other complaints involving Whataburger policy violations to Area Manager, Senior Area Manager, Director of Operations and Director of Human Resources, as appropriate.</li><li>Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other team members.</li><li>Maintains an effective working relationship with management team.</li></ul>Systems<ul><li>Ensures performance of administrative tasks:</li><li>Makes payroll corrections.</li><li>Review's payroll data prior to submission to ensure accuracy.</li><li>Reviews the OGBs and addresses any issues.</li><li>Review's pass-down communications.</li><li>Communicates maintenance issues in a timely manner and follows up with resolutions.</li><li>Ensures completion and accuracy of end of day paperwork.</li><li>Completes food and supply orders for the unit.</li><li>Conducts cash handling audits to ensure money handling compliance.</li><li>Invoice posting</li><li>Ensures accuracy of deposit preparation and roll change delivery. Ensures compliance of all deposit handling procedures.</li><li>Ensures compliance of all cash handling procedures.</li><li>Investigates cash and inventory losses and reports any discrepancies to the Area Manager.</li><li>Conducts and reviews Quality and Food Safety Audits.</li><li>Tracks performance per meal segment, by Dine-in and Drive-thru.</li><li>Sets individual goals to increase sales through four walls marketing and incentive programs.</li><li>Monitors quality of food production, customer service, and speed of service on all shifts.</li><li>Greets customers and solicits general and specific feedback regarding product and service quality. Utilizes feedback to initiate immediate improvements in the shift.</li><li>Ensures accurate inventories are conducted regularly and efficient ordering is maintained.</li><li>Implements effective receiving procedures to ensure accuracy.</li><li>Ensures all food production equipment is maintained and operating according to standards.</li><li>Ensures each Manager provides a clean, safe, and energy efficient operation for Team Members and customers within the acceptable budget ranges allowed for their shift.</li><li>Presents a clean, organized, quality eating environment to the public by maintaining excellent exterior/interior and staff appearance.</li><li>Protects and promotes the Whataburger Brand at all times including proper and timely install of all POP and Marketing Department driven Brand advertising.</li><li>Investigates and ensures accurate and timely reporting of all safety incidents.</li><li>Works with and supports Area Manager on Public Relations programs.</li><li>Ensures hiring process and orientation conducted in a timely manner.</li><li>Complete end of period paperwork and reviews daily and weekly manager walks.</li><li>Implements effective suggestive sales techniques to Managers and Team Leaders.</li><li>Provides a safe environment for customers.</li><li>Ensures all food cost control systems are in place to achieve lowest possible food cost (against theoretical/ideal food cost) as it relates to GOP plan and shift specifications for the unit.</li><li>Ensures compliance with all State and Local health department required food handling certifications for entire staff.</li><li>Assumes additional responsibilities as assigned.</li></ul>Customer<ul><li>Establishes and maintains effective working relationships and partnerships across all business units, emphasizing restaurant operations functions within the company and its capacity to serve as a productive strategic partner.</li><li>Develops and maintains external cooperative relationships with corporate business partners that enable and support performance strategies and organizational effectiveness.</li></ul>Finance<ul><li>Demonstrates fiscal responsibility with all Company assets.</li><li>Manages planned or necessary expense items as authorized by the Area Manager.</li><li>Ensures Team Members, Team Leaders, and Managers follow accurate cash handling and security procedures.</li><li>Achieves the sales plan and manages expense budgets to achieve the planned Gross Operating Profit (GOP).</li><li>Achieves the sales plan and budgeted GOP in line with Period and Quarterly projections.</li><li>Is accountable for meeting GOP budget items.</li></ul>Physical Requirements<ul><li>Must be able to lift up to 50 lbs.</li><li>Must have the ability to stand during entire shift.</li><li>Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.</li><li>Ability to read (Orders on tickets, Menu Board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.</li><li>Frequent washing of hands.</li></ul>KEY PERFORMANCE INDICATORS<ul><li>Consistently improves FMSAT engagement scores.</li><li>Achieves budgeted sales and transaction growth through consistent execution of OSAT goals and specifically TTRO goals.</li><li>Utilize budgeted labor within goals set for both maximum and minimum allowed.</li><li>Ensures unit is stocked with needed food and paper supplies for each daypart while meeting budgeted amounts for week and period time frames.</li><li>Achieve budgeted OSAT/SMG survey amounts and percentages, and Consumer Impression mystery shop scores.</li><li>Achieve exemplary OEW, NSF, Local Health Inspection scores.</li></ul>

Operating Partner - 197 | Whataburger197 (Garland, TX)

Total compensation for the Manager position is $42,000 - $50,000 DOE.Whataburger of Mesquite, Inc. – ManagerThe Manager is a business partner responsible for working closely with the General Manager to inspire the team and for ensuring all health, safety, recruiting, budgeting, marketing, and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Supports the General Manager with regard to recruitment, development, training, and retention of quality team members. Demonstrates a willingness to listen to Team Members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."To continue the path for career success at Whataburger, the Manager will participate in a skills development program and will be required to achieve certifications associated with the position.<h4>BENEFITS</h4>Competitive WEEKLY PayBonus (Incentive) ProgramSchedule FlexibilityLeadership Development and Career Growth OpportunitiesTuition Reimbursement ProgramDiscounted MealsService AwardsScholarship ProgramWhataburger Family Foundation (Hardship Grant Assistance)Chaplain ServicePaid VacationsRESPONSIBILITIESLeadership and Communication<ul><li>Protects and promotes the Whataburger Brand at all times.</li><li>Schedules training as directed by the unit's/shift staffing plan.</li><li>Maintains professional relationships with Team Members. Treats team members with fairness and sensitivity, avoiding any indication of favoritism.</li><li>Communicates all harassment complaints and other complaints involving Whataburger policy violations to General Manager, Area Manager, Senior Area Manager, Director of Operations, and/or Director of Human Resources, as appropriate.</li><li>Prepares and presents ideas and recommendations to Team Members and upper management.</li><li>Communicates directions clearly and follows up to ensure specific actions are carried out as intended.</li></ul>People<ul><li>Demonstrate Whataburger's Family Value Proposition "Pride, Care, and Love".</li><li>Uses on the spot training to improve performance, providing positive feedback and encouraging Team Members to ask questions.</li><li>Evaluates Team Member performance by meal period and provides feedback to Team Members and General Manager.</li><li>Participates as needed to create and maintain individual development plans for each Team Member. Conducts skill assessments to evaluate the quality of food production, customer service, and speed of service. Reviews critical training opportunities with Team Members and keeps the General Manager informed of progress attained.</li><li>Recommends Team Members who can perform as trainers and develops selected trainers in accordance with the Training Program.</li><li>Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other Team Members.</li><li>Recognizes and rewards top performers on a regular basis.</li></ul>System<ul><li>Utilizes the sales plan as the basis for setting customer service goals to improve sales, through increased customer traffic as related to those business segments supervised by the Manager.</li><li>Maintains accurate payroll, personnel training records and reports as required, on assigned shifts.</li><li>Ensures Team Members report to work in full proper uniform with nametag and clock in/out as scheduled.</li><li>Ensures team Member's safety. Ensures application of the nessary precautions and safety equipment in all situations such as leaks, wet floors, equipment cleaning and maintence etc. Communicates operating issues to other Managers, General Managers or Area Managers, as necessary.</li><li>Implements performance standards on assigned shifts to ensure quality food is served and friendly service is provided.</li><li>Reviews food production skills as they relate to maintaining productivity standards.</li><li>Ensures effective product handling and storage procedures are practiced and food production staff accurately applies portion control.</li><li>Conducts accurate POS and workstation procedures.</li><li>Initiates suggestive sales activity as directed by the restaurant's sales plan.</li><li>Handles emergencies in a controlled, exact manner to avoid confusion and further crisis.</li><li>Ensures equipment is maintained to operate at optimum efficiency according to specifications.</li><li>Reports and investigates accidents within the appropriate time frames and takes immediate action to eliminate causes.</li><li>Tracks and audits sales, food, labor, cash, and expense items each day.</li><li>Performs administrative tasks:</li><li>Makes payroll corrections.</li><li>Review payroll data prior to submission</li><li>Review the OGB and addressing issues.</li><li>Review's pass-down communications</li><li>Completes end of day paperwork.</li><li>Place's food and supply orders.</li><li>Conducts safe audits.</li><li>Conducts/reviews shift inventories.</li><li>Posts invoices</li><li>Ensures personnel and time keeping records are completed accurately and properly processed.</li><li>Reviews weekly sales/labor analysis, shift reports and consumer shopping reports.</li><li>Provides restaurant safety procedures audit including on-site inspections.</li><li>Ensures Team Member and customer incident/ accident reports are completed and communicated accurately.</li><li>Validates individual Team Member sales performance. Provides input to the General Manager regarding top performers on a regular basis.</li><li>Reviews critical information regarding the restaurant's staffing requirements and operating plans as it pertains to the designated shift.</li><li>Ensures hiring process and orientation are completed in timely manner.</li><li>Prepares standard and special reports for senior management as assigned.</li><li>Assumes additional responsibilities as assigned.</li></ul>Customer<ul><li>Establishes and maintains effective working relationships within the community.</li><li>Greets customers and solicits general and specific feedback regarding product and service quality. Utilizes feedback to initiate immediate improvements in the shift.</li><li>Changes out and ensures accuracy of POP when necessary.</li><li>Presents a clean, organized, quality eating environment to the public by maintaining excellent exterior, interior, and staff appearance.</li></ul>Finance<ul><li>Demonstrates fiscal responsibility with all Company assets.</li><li>Ensures Team Members and Team Leaders follow accurate cash handling and security procedures.</li><li>Controls labor expense in relation to sales and takes appropriate action to ensure the highest quality food, service, and productivity during assigned shifts.</li><li>Achieves the sales plan and budgeted Gross Operating Profit (GOP) in line with Period and Quarterly projections.</li><li>Assist with identifying specific activities to increase sales in each area of operations.</li></ul>Physical Requirements<ul><li>Must be able to lift up to 50 lbs.</li><li>Must have the ability to stand during entire shift.</li><li>Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.</li><li>Ability to read (Orders on tickets, Menu Board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.</li><li>Frequent washing of hands.</li></ul><ul><li>KEY PERFORMANCE INDICATORS – Used to measure job performance.</li></ul><ul><li>Consistently improves FMSAT engagement scores.</li><li>Achieves budgeted sales and transaction growth through consistent execution of OSAT goals and specifically TTRO goals.</li><li>Utilize budgeted labor within goals set for both maximum and minimum allowed.</li><li>Ensures unit is stocked with needed food and paper supplies for each daypart while meeting budgeted amounts for week and period time frames.</li><li>Achieve budgeted OSAT/SMG survey amounts and percentages, and Consumer Impression mystery shop scores.</li><li>Achieve exemplary OEW, NSF, Local Health Inspection scores.</li></ul>

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