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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The&nbsp;Senior Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h2>AUTONATION</h2><h2>AutoNation Chevrolet South Clearwater</h2><h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful?</h2><ul><li>The performance of a Senior Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Senior Technician

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Advisor

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate eComPhone

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Equity Mining Sales Associate is focused and specifically trained for driving incremental sales and acquiring additional inventory for their dealership by actively prospecting our current sales and service databases, as well as identifying conquest customers in our service drives.Why should I work for AutoNation?<ul><li>Industry leading benefits, that include: Medical, Dental, Vision, HSA’s and more</li><li>401(k) w/Company Match and Financial Planning Guidance that take effect on your FIRST DAY OF EMPLOYMENT</li><li>Short and Long Term Disability Coverage</li><li>Company Paid Life and Cancer Insurance</li><li>Employee Assistance Program</li><li>Paid Vacation and Sick Time that starts accruing on Day 1</li><li>Employee discounts on vehicle purchases, services, and parts with AutoNation</li><li>YOUDecide Program– Discounts on everything from travel to childcare available to all AutoNation Associates</li><li>Employee appreciation celebrations and internal company-wide contests</li><li>Advancement opportunities with 300+ retail locations nationwide</li><li>Opportunities to participate in philanthropic community outreach</li></ul>Position OverviewThe Equity Mining Sales Associate is focused and specifically trained for driving incremental sales and acquiring additional inventory for their dealership by actively prospecting our current sales and service databases, as well as identifying conquest customers in our service drives.&nbsp; The Associate will maximize utilization of the Equity Mining Tool (EMT), AutoNation’s proprietary Equity Mining software, to increase incremental sales and customer retention, while achieving target unit goals and delighting every customer along the way.&nbsp; Lastly, the Associate will align with the service department to achieve these goals without disrupting our service operations or the customer experience.&nbsp;The Equity Mining Sales Associate interacts with hundreds of customers to help guide them in their vehicle purchase in our no-haggle sales environment.&nbsp;With your outstanding communication and listening skills, you’ll offer to buy a customer’s vehicle, and when appropriate help select their perfect vehicle, negotiate terms that ensure payment options meet their lifestyles, budgets, and expectations and close the deal.Our Sales Associates provide an exceptional customer experience, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.What are the requirements?<ul><li>Must be 18 years of age or older</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set targeted personal income goals consistent with AutoNation’s standards of productivity</li><li>Proven ability to exceed established automotive sales and customer service goals</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up, and follow-up again, with customers</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>High school diploma or equivalent</li></ul>Compensation &amp; Training Pay:<ul><li>Paid Training for the first 60 Days</li><li>Base Salary + Tiered Flat Rate Commission that increases based on production - the more you sell the more you collect! </li><li>Employee Referral Program - get bonused for referring friends and associates for job opportunities with AutoNation. It's that easy!</li></ul>Acura, Alfa Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet, Chrysler, Dodge, Fiat, Ford, GM, GMC, Genesis, Honda, Hyundai, Infiniti, Jaguar, Jeep, JLR, KIA, Land Rover. Lexus, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagen, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang Geely, ZGH, Service Department, Fixed Ops, Fixed Operations, Customer Care, After-Sales, After Sales, Customer Service, Call Center, Sales Representative, Call Center Representative, Customer Specialist, BDC, Internet Sales, Car Sales, Inbound Call Center, Outbound Call Center, Automotive Sales, Car Buying, Buyer, CSR, Dealership, CRM, CDK, ADP, Social Media Sales, Administration, Phone Sales, auto sales, automotive sales, salesperson, salesman, saleswoman, selling, automotive sales, car sales, vehicle sales, automotive salesperson, car salesman, customer service, retail, automobiles, cars, trucks, computer, internet, consultant, concierge, appraiser, appraisal, buyer, purchaser, agent, scheduler, scheduling, purchasing, appointment setter, vehicle acquisition, cross seller, cross selling, trade in, kelley blue book, blue book, carfax, transunion, s&amp;p, s&amp;p global mobility, data mining<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Vehicle Acquisition & Exchange Specialist (Base Salary + Commission) - Chrysler Jeep Dodge RAM North Fort Worth

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key..With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul>This position at Toyota Hayward pays minimum wage + commission.The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate-eCommerce/Phone

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As a Collision Body Technician Trainee, you’ll work with the Collision Body Team Lead to grow your skills by assisting with vehicle repairs as assigned in accordance with dealer and factory standards. You will learn the skills necessary to ensure repairs are completed on time and deliver top-notch work to delight our customers.<h2>What are the daily job responsibilities?</h2><ul><li>Performing body and fender repairs as outlined on repair or work order, with direction from Collision Body Team Lead.</li><li>Communicating effectively with Metal Technician, Paint Technician, and other Collision Center Associates.</li><li>Operating all equipment in the Collision Center in a safe and productive manner, following AutoNation’s Safety Standards for the use of personal protective equipment (e.g., safety glasses, gloves, hearing protection) while working on the production floor.</li><li>Participating in additional training classes (e.g., I-CAR, OEM and ASE)</li><li>Mixing all chemicals according to manufacturer directions/specifications.</li><li>Understanding and following federal, state, and local regulations that affect Collision Center operations, such as hazardous waste disposal, OSHA guidelines, etc.</li><li>Gaining superior product knowledge to provide high quality repairs.</li><li>What are the requirements for the Collision Body Technician Trainee?</li><li>ICAR certification (preferred) or interest to become certified.</li><li>OEM certification (preferred) or interest to become certified.</li><li>Must have a valid, in-state driver’s license with an acceptable, safe driving record.</li><li>Ability to operate an automobile.</li></ul><h2>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Collision Body Technician Trainee role. Future opportunities may include:</li><li>&nbsp;Collision Body Technician</li><li>Collision Body Team Lead</li><li>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Collision Body Technician Trainee

20-Sep-2024<h4>Custodial Supervisor</h4>Campus Services 66948BRJob SummaryCampus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to providestewardship, strategies, and services that create exceptional community experiences. The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment As part of the Facilities Maintenance Operations (FMO) group in Energy and Facilities, Campus Services, this position is responsible for the daily supervision of custodial services operations in anassigned area(s), including all routine and specialty work. The FMO supervisor works closely with&nbsp;customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction. 1. Ensures all Custodial Services operations adheres to customer-determined standards. Develops cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements. Continually review and adjust schedules and routines as needed. 2. Provides hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations. 3. Communicates effectively and consistently with custodial staff, community members, and customers electronically and face-to-face to ensure excellent customer service. Utilizes Microsoft Office software and customer electronic work order systems to prepare and validate operational data. Meets with staff as needed to address issues and concerns. 4. Implements Green Cleaning procedures and train custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program. 5. Assigns and supervises work performed by hourly custodial employees and subcontracted cleaning services (as required).6. Performs regular cleaning quality inspections for all areas. Document inspection results and initiate corrective actions as needed. Implement quality improvement recommendations made by independent, third-party cleaning auditors.Position DescriptionPosition Description Continued:7.&nbsp;Manages employee performance; provide counsel or disciplinary actions as necessary.&nbsp; Demonstrate sound judgement in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices. 8.&nbsp;Ensures compliance with all Departmental, University, and governmental procedures, policies, and regulations. Assures compliance with bargaining unit agreement. 9.&nbsp;Ensures custodial operations compliance with all customer-established procedures for use and care of facilities. 10.&nbsp;Ensures custodial operations compliance with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs) and building safety. 11.&nbsp;Coordinates and supervise customer requested function set-ups, snow removal operations and response to emergency conditions. 12.&nbsp;Performs finance and administrative duties such as maintaining records of employee attendance and payroll, work schedules, key distribution logs, equipment and assist with monitoring supply of inventory. &nbsp;&nbsp; 13.&nbsp;Works closely with the department human resources representatives to ensure the proper maintenance of all personnel records. 14.&nbsp;Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.Basic Qualifications• High school diploma or equivalent work experience required • Two to three years of supervisory experience in a customer-focused custodial operation required. • Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems required. • Excellent verbal and written communication, organizational, and time management skills required. • Demonstrated proficiency with various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required. • Must be able to understand, explain, and enforce departmental and University policies and procedures. • Demonstrated ability to read, write and perform financial calculations and administrative duties.Additional Qualifications and Skills• An understanding of Harvard’s academic, administrative, and collective bargaining agreement structures is strongly preferred. • Demonstrated leadership abilities and willingness to both lead a team and serve as an active team member, demonstrated ability to solve complex problems involving multiple parties without clear lines of authority, demonstrated ability to implement data-driven decision-making and process improvements, and demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles. • Demonstrated ability to develop favorable interpersonal relationships in a diverse, customer-focused environment. Demonstrated excellence in written and oral communications. • Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a dynamic, fast-paced environment. • In-depth knowledge of cleaning technology and procedures utilized in a higher education setting. • Working knowledge of network-based systems preferred. Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired. • Ability to communicate effectively in Spanish, Portuguese, or Haitian Creole is preferred.Physical RequirementsMust be able to stand and walk for long periods of time, and access non-handicap accessible workspaces/areas as well as confined spaces. Must be able to walk up and down stairs, climb ladders, etc. and routinely walk between campus buildings/areas. Must be able to enter various types of buildings, industrial plants, and/or construction sites. Required to wear personal protective equipment where necessary. Must be physically able to perform and demonstrate all custodial duties required of his/her crews.Working ConditionsEmergency Status Designation: Critical Operations Personnel This position is on-campus and is required to provide full on-site support, as well as during emergency situations determined by management. Additional Information: The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About UsEnergy &amp; Facilities (E&amp;F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as 24/7 facilities -related call, alarm monitoring and dispatch center.&nbsp; E&amp;F provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University, as well as engineering, technical, and sustainability services.&nbsp; Facilities Maintenance Operations (FMO) a department within E&amp;F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.&nbsp; All services are provided in strict accordance with regulatory requirements and customer-determined standards. &nbsp;BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFacilities Department Office LocationUSA - MA - Cambridge Job Code327056 Custodial Supervisor Work FormatOn-Site Salary Grade056DepartmentCustodial ServicesUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningCriminal, Drug Testing, Employment, IdentityScheduleMonday-Friday 10:00am-6:30pm Days off: Sunday &amp; Saturday Location: AthleticsCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-JD3

Harvard University FAS Human Resources

Custodial Supervisor

20-Sep-2024<h4>Assistant Director of Housing Operations</h4>Faculty of Arts and Sciences 66912BRPosition DescriptionThe Assistant Director liaises with university departments including Harvard University IT (HUIT), Office of Physical Resources and Planning (OPRP), Registrar’s Office (RO), Harvard University Housing (HUH), Harvard University Dining Services (HUDS), Office of Academic Integrity and Student Conduct (OAISC), Graduate School of Arts and Sciences (GSAS), Summer School, and First-Year Experience Office (FYE). Other partners include House staff: Resident Deans, House Administrators, and Building Managers. Direct communication with students is also an expectation.This role is essential in keeping the housing database (StarRez) and its connected systems up-to-date and accurate.Responsibilities include:<ul><li>Daily housing procedures including upkeep of housing cancellation applications, processing returning student applications, and creating housing applications as needed in Portal X.&nbsp; &nbsp;</li><li>Process affiliation changes for the 4,900 students in the upper-class House system and revising and streamlining housing procedures, fee structures, and student notifications/alerts. This position will also create term time room charges.&nbsp; &nbsp;</li><li>Annual inter-House transfer processes including creating/reviewing the application, generating communications notifying students of the decisions, and ensuring the updated student affiliations are noted correctly in StarRez. &nbsp; &nbsp;&nbsp;</li><li>Running the full process of the student housing lottery including Rising Sophomore and Commencement Housing.&nbsp; &nbsp;</li><li>Update and smooth running of the StarRez database, system updates, and point person for troubleshooting issues from several on-campus partners.&nbsp;&nbsp; &nbsp;</li><li>Investigate new solutions to streamline business processes by attending the annual StarRez Global conference or other related professional conferences/workshops. &nbsp;</li><li>In collaboration with the Director of Housing Operations, manage IT-based projects and upgrades of the housing system database. &nbsp;</li><li>Work with partner offices to support their StarRez-related needs by creating reports or troubleshooting issues that may arise.&nbsp;&nbsp; &nbsp;</li><li>Collaborate with the Assistant Director for Transitional Housing to manage technological systems, streamline operational processes, and help coordinate information technology usage, improvements, and projects. &nbsp;</li><li>Cross train with the Assistant Director for Transitional Housing to ensure business continuity and coverage are in place for anticipated and unanticipated needs. &nbsp;</li><li>Other Housing Office responsibilities as needed.</li></ul>Basic Qualifications<ul><li>Bachelor’s degree or equivalent work experience required</li><li>Minimum of 5 years’ relevant work experience</li></ul>Additional Qualifications and Skills<ul><li>Masters degree preferred.</li><li>Qualified candidates will have five years of related work experience, preferably in a higher-education setting. Office administration experience is preferred, along with advanced computer skills (high level of proficiency with Microsoft Word and Excel required); experience updating webpages; and proven editing, grammar, and proofreading skills. Ability to set priorities, handle confidential information, act with discretion and tact under pressure. Strong communication and interpersonal skills, positive and friendly attitude, organizational abilities, and attentiveness to detail are essential. Must be able to work independently and as a team member. Candidates with previous StarRez experience will be given preference.</li></ul>Physical Requirements<ul><li>Sitting using near vision use for reading and computer use for extended periods of time</li><li>Lifting (approximately 20 to 30 pounds), bending, and other physical exertion</li></ul>Working Conditions<ul><li>Work is performed in an office setting with possible hybrid schedule</li><li>May be required to work nights and weekends</li></ul>Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFaculty &amp; Student Services Department Office LocationUSA - MA - Cambridge Job CodeS0357P FSS Student Servics Officr III Work FormatHybrid (partially on-site, partially remote) Sub-UnitCollege Salary Grade057DepartmentHousing OfficeUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningCriminal, Education, IdentityCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-MT2

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