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<p>Job Description:</p><p>1. GENERAL POSITION INFORMATION </p><p>Position Name: Director of Business Operations</p><p>Classification: Exempt; Benefited</p><p>FTE: 1.0; Full-time</p><p>Work Hours: Monday – Friday, 37.5 hours per week</p><p>Department/Division: Business Operations</p><p>Supervisor: Dean, President of the University</p><p>Location: Preference given to hybrid candidates but fully remote candidates will be considered</p><p>Benefits: Comprehensive benefits package including employer paid and employer sponsored health, dental and vision insurance plan options. 403(b) retirement plan with up to 10% match after one year. Tuition waiver eligibility for UWS academic programs after one year of employment. Free and reduced cost care in the campus health center for employees and their immediate family members. Paid vacation, sick, wellness time and holidays.</p><p>2. POSITION SUMMARY</p><p>The Director of Business Operations plays a pivotal role within the University, as the person is responsible for providing essential budget creation, implementation, and analysis along with managing key university projects and initiatives. This role involves creating, analyzing, and recommending actions on budgets, developing and executing training programs for faculty and staff budget managers; collaborating closely with The Community Solution Education System finance leaders on all related matters. Additionally, the Director of Business Operations shall provide project management across various institutional initiatives, including those associated with the institution’s strategic plan, events, and other projects as assigned. The individual will also play a key role in advising the University President and Cabinet on financial matters, offering insightful analysis that clearly identifies opportunities, challenges, and solutions.</p><p>3. KEY RESPONSIBILITIES</p><p>Budget Management:</p><ul><li>Working closely with The Community Solution Education System finance teams, develop, analyze, and manage the university's budget, ensuring alignment with strategic goals and System priorities.</li><li>Prepare detailed financial reports and forecasts to guide decision-making processes.</li><li>Conduct mid-year reforecasts and adjust financial plans as necessary.</li><li>Identify areas of potential cost savings and efficiency improvements.</li><li>Manage processing of invoices, travel approvals, and other duties related to ensuring good financial performance of the university.</li><li>Auxiliary services management - manage and optimize campus store operations, implementing strategies to enhance profitability while ensuring alignment with university goals and the needs of students, faculty, and staff.</li></ul><p>Project Management: </p><ul><li>In collaboration with the president and cabinet, create appropriate project management plans that tie to performance metrics, including financial health and sustainability.</li><li>Regularly report project status updates to appropriate stakeholder groups.</li></ul><p>Training and Development:</p><ul><li>Design and deliver training programs for faculty and staff budget managers and project leaders.</li><li>Provide ongoing support and education to enhance budget management and project leadership skills.</li><li>Develop resources and tools to assist budget managers and project leaders in effectively managing their budgets.</li></ul><p>Advisory Role:</p><ul><li>Advise the University President and Cabinet on financial matters and project progress, presenting analyses and opportunities for enhancement/improvement.</li><li>Provide actionable recommendations and innovative approaches to both financial and project management.</li><li>Monitor and report on key financial and project progress indicators, keeping the leadership team informed of the university's financial health.</li></ul><p>Strategic Planning:</p><ul><li>Participate in the development and implementation of long-term financial strategies.</li><li>Contribute to the university's strategic planning processes, ensuring financial considerations are integrated.</li></ul><p>Risk and Compliance:</p><ul><li>Work with The Community Solution Education System and the AVP for Institutional Effectiveness to develop and implement risk management strategies to: Identify potential risks related to university operations, compliance, and student safety, and establish frameworks to mitigate and manage those risks.</li><li>Working with the AVP for Institutional Effectiveness - Ensure regulatory and policy compliance: Monitor and enforce adherence to local, state, and federal regulations, as well as university policies, including Title IX, data privacy laws, and financial aid compliance as communicated by The Community Solution Education System.</li><li>Working with AVP for Institutional Effectiveness - Provide training and guidance: Develop and deliver training programs for faculty, staff, and students on risk management, regulatory requirements, and compliance best practices to promote a culture of accountability and awareness across campus.</li></ul><p>4. UWS CORE VALUES</p><p>Best Practices:&nbsp;We maintain high standards by using and integrating evidence across multiple disciplines.</p><p>Curiosity:&nbsp;We are innovative, open minded, and forward thinking.</p><p>Inclusiveness:&nbsp;We are respectful, mindful, and welcoming of different ways of being, thinking, and doing.</p><p>Professionalism:&nbsp;We are responsible, respectful, and accountable.</p><p>Student-Focus:&nbsp;We work for the common good of students’ academic and professional success.</p><p>Whole-Person Health:&nbsp;We promote physical, mental and emotional wellness in all facets of the UWS experience.</p><p>5. EXPECTED COMPETENCIES FOR SUPERVISORS </p><p>Developing &amp; Retaining Talent&nbsp;&nbsp;&nbsp;</p><p>Ability to recruit, retain, and develop high performing individuals aligned with UWS’ core values and institutional goals. Completes performance reviews and development plans for all direct reports on time. Ability to provide constructive feedback and coaching to direct reports, including individuals who are underperforming.</p><p>Managing &amp; Stewarding Resources</p><p>Prepares budget(s) to appropriately support department/division functions and goals. Meets or exceeds performance goals and budget targets. Effectively manages departmental resources and processes and seeks opportunities to create efficiencies. Demonstrates the financial acumen for managing budgets aggressively. Effectively manages relationships with vendors and/or contractors.</p><p>Leading &amp; Managing Change</p><p>Promotes a culture of continuous improvement within department/division with a focus on effective and efficient processes and procedures. An openness to change and the ability provide leadership and clear communication to stakeholders throughout the change process. Engages employees in the change process and develops commitment for sustaining change.</p><p>6. POSITION QUALIFICATIONS</p><ul><li>Required Minimum Qualifications and Qualifications<ul><li>Bachelor's degree in finance, Accounting, Business Administration, or a related field (master's preferred).</li><li>Minimum of 5 years of experience in financial and/or project management, preferably within higher education.</li><li>Strong analytical skills with the ability to interpret complex financial data.</li><li>Excellent communication and interpersonal skills, with the ability to train and educate non-financial managers.</li><li>Proven ability to work collaboratively with diverse stakeholders.</li><li>Demonstrated experience in budget creation, analysis, and management.</li></ul></li><li>Desired Qualifications &amp; Competencies<ul><li>Financial Acumen: Excellent understanding of principles and practices related to finance and project management.</li><li>Leadership: Ability to lead and inspire others, fostering a culture of accountability.</li><li>Communication: Strong written and verbal communication skills, capable of conveying complex financial information clearly.</li><li>Problem-solving: Skilled at identifying issues and developing innovative solutions.</li></ul></li></ul><p>7. APPLICATION, SCREENING AND HIRING PROCESS:</p><p>Screening of applicants will begin immediately, and the position will remain open until filled. To apply, please submit a resume and cover letter; you may attach your materials as Word or PDF documents.</p><p>University of Western States conducts background checks for the finalist or finalists of staff and faculty positions. The type of background check will vary by position type.</p><p>University of Western States offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.</p><p><a href="https://www.uws.edu/about/employment/" target="_blank">https://www.uws.edu/about/employment/</a></p><p>University of Western States is an Equal Opportunity Employer.</p>

University of Western States

Director of Business Operations

<br><br>Assistant/Associate Professor in Operations and Supply Chain Management<br><br>The Department of Marketing, Management, and Supply Chain at The University of Texas at El Paso (UTEP) invites applications for a tenure-track advanced assistant or associate faculty position in operations and supply chain management (OSCM) - transportation and logistics. The expected start date is fall 2025.  Salary and benefits are AACSB-competitive and appropriate for experience and qualifications.  Responsibilities include scholarly research and publishing findings in mainstream OSCM academic journals, instruction at both the undergraduate and graduate levels, participation in the Ph.D. Program in Business Administration by mentoring doctoral students and serving on dissertation committees, service on faculty committees, and community outreach. Hiring decisions are subject to final budget approval.<br><br>Job Requirements:<br>A Ph.D. in Operations Management, Supply Chain Management, Transportation and Logistics or a related business discipline from an AACSB-accredited institution is required. Applicants must have an established record of publications in top OSCM related journals and strong teaching credentials. Knowledge and interest in teaching transportation and logistics as demonstrated through prior publications and/or work experience, are highly desirable. Interest in and research on U.S.-Mexico trade and related topics is desirable but not required. Excellent interpersonal and communication skills are essential.<br><br>Additional Information:<br>In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.<br><br>The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at <a href="https://apptrkr.com/get_redirect.php?id=5685262&amp;targetURL=mailto:titleix@utep.edu" target="_blank">titleix@utep.edu</a>, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.<br><br>For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at <a href="https://apptrkr.com/get_redirect.php?id=5685262&amp;targetURL=mailto:eoaa@utep.edu" target="_blank">eoaa@utep.edu</a>.<br>To apply, visit <a href="https://apptrkr.com/5685262" target="_blank">http://utep.interviewexchange.com/jobofferdetails.jsp?JOBID=180421</a><br><br><br><br>jeid-e25be28dede6d448a04b7bf763310f7f

The University of Texas at El Paso

Assistant/Associate Professor in Operations and Supply Chain Management

<p>Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.</p><p>Sprague is seeking a Fleet Operations Coordinator to oversee the safe, efficient, and environmentally responsible operation of our fleet. Responsibilities include conducting driver training, providing field operations support, and contributing to our safety programs and driver efficiency initiatives. If you are a proactive, detail-oriented professional who is passionate about fleet operations and safety, we encourage you to apply.</p><p><strong>What you’ll be doing:</strong></p><ul><li>Conduct driver observations and complete evaluation summaries and recommendations.</li><li>Respond to driver, fleet, and customer concerns, documenting in Salesforce.</li><li>Support mobile systems, liaising with IT or external developers.</li><li>Manage driver scheduling and PTO.</li><li>Execute new hire, refresher, and periodic training, including Smith System and new product operations training.</li><li>Develop training programs to improve fleet efficiency while maintaining safety and environmental standards.</li><li>Schedule and conduct monthly safety meetings.</li><li>Support the SPHERA reporting and investigation process.</li><li>Contribute to driver safety committee objectives.</li><li>Schedule random drug and alcohol testing and DOT medical exams.</li><li>Maintain JFK issuing officer credentials and manage driver scheduling and renewals.</li></ul><p><strong>Qualified candidates for this role will have the following:</strong></p><ul><li>5 years of fleet operations experience.</li><li>Knowledge of DOT and OSHA regulations.</li><li>CDL A with Hazmat Endorsement.</li><li>Ability to pass DOT physical exam.</li><li>Ability to obtain a Transportation Worker Identity Card (TWIC)</li><li>Excellent written and oral communication skills.</li><li>Proficiency in Excel, Word, PowerPoint, and fleet software.</li><li>Ability to work in a fast-paced environment and manage multiple tasks.</li><li>Willingness to travel and work various shifts for driver supervision.</li><li>Strong interpersonal skills are a must, with the ability to effectively collaborate and communicate with individuals across all levels of the organization.</li></ul><p><strong>Our Culture</strong></p><p>We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with. "In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that&nbsp;start on your first day. &nbsp;Employees start with&nbsp;three weeks (15 days) of paid vacation&nbsp;time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work?&nbsp; Is giving back important to you? It’s important to us, too!&nbsp;Sprague donates&nbsp;back&nbsp;to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that&nbsp;cares about its employees, its&nbsp;community, and about creating a place where people want to come to work every day.</p><p><strong>Plus, we have some great benefits!</strong></p><ul><li>401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution</li><li>Defined Contribution Plan with an automatic 2.6% contribution from Sprague</li><li>Paid Volunteer Time</li><li>Flexible Working Policy</li><li>Choice of high deductible and PPO Health Plans to fit your individual needs</li><li>Dental and Vision Plans</li><li>Wellness Program</li></ul><p><strong>Who we are:</strong></p><p>Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.&nbsp;</p><p><strong>Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!</strong></p><p>&nbsp;The rate for this position is $38.50 to $43.25 per hour, based on experience.</p><p>Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.</p><p>As a federal contractor we adhere to OFCCP employment regulations.&nbsp;Click here for OFCCP compliance information</p>

Sprague

Sprague Resources GP LLC

Fleet Operations Coordinator

<p>Owned by our parent company, Hartree Partners, NE Renewable Power is made up of 7 Biomass electric generating power stations located in Maine, New Hampshire, and Massachusetts.&nbsp; These stations play a crucial role in supplying locally sourced renewable energy to the people of New England.</p><p>Sprague brings its rich 150 years of energy operating experience to the operations of these facilities, and we’re hiring an <strong>Operations &amp; Maintenance Manager</strong> for the <strong>Tamworth, NH</strong> location.</p><p><strong>Who we are:</strong></p><p>Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.&nbsp;</p><p><strong>We offer great benefits! Medical benefits and retirement contributions start on your first day!</strong></p><ul><li>401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution</li><li>Defined Contribution Plan with an automatic 2.6% contribution from Sprague</li><li>Paid Volunteer Time</li><li>Tuition reimbursement</li><li>Flexible Working Policy</li><li>Choice of high deductible and PPO Health Plans to fit your individual needs</li><li>Wellness Program</li></ul><p><strong>Job Summary</strong></p><p>Our&nbsp;<strong>O&amp;M Manager</strong>&nbsp;is a key member of the plant management team.&nbsp; You will lead the O&amp;M Technicians assigned to plant operations. The O&amp;M Manager is also responsible for maintaining all plant production equipment employing sound safety, environmental and operating principles within the guidelines of the applicable Power Purchase and Operating Agreement. You will participate in the employee selection process and is responsible for implementation of the O&amp;M Technician training as well as our qualification program. In this role, you will develop and update plant operating procedures, plant maintenance procedures, and are responsible for all aspects of the plants maintenance management system. You will coordinate the company’s Safety and Health program, administer the plant operating and maintenance budgets, identify areas of production optimization and make recommendations for production improvement.&nbsp;</p><p><strong>Responsibilities&nbsp;</strong>to be fulfilled with the Plant Management Team</p><ul><li>Leads the Operations and Maintenance technician teams.&nbsp;</li><li>Enhance the morale and motivation of O&amp;M personnel. Handle employee concerns in a timely and diplomatic manner.</li><li>Using established employee selection techniques, hires, trains and supervises all O&amp;M Technicians.&nbsp;&nbsp;&nbsp;</li><li>Provides training and development opportunities for assigned personnel.</li><li>Conduct periodic reviews of plant operations and maintenance policies and procedures to ensure they reflect current plant goals, operating requirements, and the industry's best in class.</li><li>Schedules generation, forced outages, and scheduled outages with customer.&nbsp; Maintains a positive working relationship with customer.&nbsp;</li><li>Develops and administers non-fuel cost of sales budget.&nbsp; Provides assistance in development of capital budgets; originates authorizations for capital expenditures.</li><li>Develops applicable outage plans and schedules all outage activities.</li><li>Coordinate’s activities and interfaces with operations contractor and vendor representatives and personnel.&nbsp;</li><li>Fosters&nbsp;an environment that encourages superior Safety awareness and Environmental Stewardship through the implementation and support of the Safety Management System and Environmental Management Systems.&nbsp;</li><li>Develops, refines, and administers plant operating and maintenance procedures.</li><li>Collects, analyzes and correlates performance data to maintain and improve plant performance.&nbsp; Responsible for plant heat rate.</li><li>Identify plant problems and improvement projects and acts as a Project Manager for the execution of approved projects.&nbsp;</li><li>Manages production at facility within safe and legally permissible limits.</li><li>Meets or exceeds daily gross margin budget.</li><li>Establishes and maintains housekeeping standards.</li><li>Perform economic analysis and submit budget requests as directed.</li><li>Evaluate vendor proposals as required.</li><li>May be assigned to Safety, Environmental or other plant committees.</li><li>Performs several administrative tasks such as creating monthly reports, outage reports, etc.</li><li>Must have hands on experience in managing contractors and plant staff during scheduled and forced outages.</li><li>Actively promotes teamwork between the maintenance department and the operations department.</li><li>Complete special projects as required by the Plant Manager and other leadership.</li><li>Dependable, reliable, and predictable attendance is required for this position.</li><li>Step up leadership as required.</li><li>Oversee the qualification, training, development, and evaluation of operations personnel.</li><li>Develop and maintain plant operating and emergency procedures.</li><li>Develop and oversee operating logs for monitoring plant components.</li><li>Develop and maintain required OSHA and EPA safety and health programs.</li><li>Coordinate safety training and qualifications of all company employees.</li><li>Ensure employee compliance with company safety programs and policies.</li><li>Provide scheduling and related policies for operations personnel.</li><li>Coordinate watch station duties to ensure plant and site cleanliness.</li><li>Make site rounds to verify operator performance and site cleanliness.</li><li>Maintain safety product inventory and oversee care of safety equipment.</li><li>Assist in shutdown planning and perform system start-up testing.</li></ul><p><strong>Education and Experience&nbsp;</strong>–&nbsp;An equivalent combination of education, training and experience will be considered.</p><ul><li>3-5 Years experience in a supervisory position</li><li>Prior boiler operator experience</li><li>Degree in Marine Engineering or related field preferred</li><li>High Pressure Boiler operator’s license is a plus</li><li>Experience with regulatory compliance in a continuous process environment.</li><li>Additionally, skills in 1) Operation and maintenance of rotating equipment, 2) utilization of computerized maintenance management systems, and 3) personnel management.</li><li>History of development of Innovative and creative problem-solving approaches to Improving various aspects of facility performance including technical, personnel, and business.</li><li>Basic data entry/computer skills</li><li>Strong leadership, motivational, and communication (oral and written) skills, Including the ability to communicate effectively to groups.</li><li>Must possess basic math skills, good verbal communications skills, and be proficient with the use of power and precision tools.</li><li>Must be cooperative with those he/she contacts in this work and have the ability to work without direct supervision.</li><li>Must know the hazards involved and the safety precautions to be practiced in the operation and maintenance of power plant equipment and machinery.</li><li>Must be able to respond to audio alarms and variations of sound.</li><li>Must be able to work on a team. Must be able to pool our knowledge and energy to work in tandem to completely understand and productively respond to all the business challenges.</li><li>Must demonstrate proficiency in the use of computer hardware and applicable software.</li><li>Must be able to perform physical requirements of the position including climbing ladders, stairs, and must be able to perform comprehensive site inspections.</li></ul><p><strong>Physical Abilities&nbsp;</strong>that are commonly associated with the performance of the functions of this job.&nbsp;&nbsp;The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;</p><ul><li>Protective equipment such as hard hats, safety glasses, air masks, ear protection, chemical suits, hot gloves, high voltage protective equipment and other equipment must be worn in the performance of some duties with hazardous materials may be required.</li><li>Requires working extended working hours with weekend and holiday work as required by workload and plant conditions.&nbsp; On call status (day and night) may be required.</li><li>Includes working indoors and outdoors.</li></ul><p>Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.</p><p>As a federal contractor we adhere to OFCCP employment regulations.&nbsp;Click here for OFCCP compliance information</p>

Operations and Maintenance Manager - Tamworth, NH

<p>Salary Range:&nbsp;&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor of Utilization Management (UM) RN is responsible for executing the day-to-day operations of the UM department, and monitoring the Care Management (CM) staff’s responsibilities and activities. This includes, but not limited to, ensuring proper staffing and coverage; monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness; documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations; and conducting intermittent and annual performance evaluations. This role assists in triaging identified issues/problems and forming resolution within the scope of work/licensure. The Supervisor is a subject matter expert (SME) in Care/Case/Utilization Management and supporting regulations, policies, protocols, and procedures. This position serves as a formal and informal instructor, and escalates issues/concerns to the appropriate person when outside of their scope.</p><p>This position is responsible in assisting with and development and maintenance of a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics. The Supervisor ensures all functions of the UM department are operating in accordance with the organization's mission, values and strategic goals, which are focused on quality care delivery and continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A. Care's culturally diverse membership.</p><p>The position supports the UM Manager/Director. This role also assists UM Educator/Manager/Director in identification of training needs including, but not limited to, collaborating in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of UM staff.&nbsp; The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Ensures adequate/appropriate distributions of workforce, assignments and time off requests. &nbsp;Participates in the hiring and termination process providing recommendations with appropriate supporting documentation.</p><p>Monitors of staff's performance including productivity and compliance with regulatory requirements, compliance with policies. &nbsp;Identifies, communicates and coaches to improve staff performance. &nbsp;Develops tools, job aids, and workflows to optimize the process flow, performance and productivity of the UM team. &nbsp;Completes intermittent and annual staff evaluations.</p><p>Serves as the primary resource for all business-related questions/issues raised by staff; escalates to appropriate leader/team when necessary.</p><p>Recommends and implements process improvement measures to achieve department's performance measures outcomes and goals.</p><p>Plans and oversees UM activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members.</p><p>Maintains all assigned reporting responsibilities, conducts regular audits to ensure compliance with community, industry and organizational standards including regulatory requirements. Serves as a super-user on electronic programs and systems used by the department.</p><p>Assists in the development of programs, workflows, tools, training materials, orientation checklists, and competency checklist necessary to meet educational needs. &nbsp;Trains new staff, remediation of seasoned staff and cross training as needed in specified business lines. &nbsp;<br><br>Serves as a leader and role model as well as technical and informational resource for staff and peers.</p><h4>Duties Continued</h4><p>Fosters a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes.</p><p>Services as member/resource/liaison to the Interdisciplinary Care Team. &nbsp;</p><p>Recommends resources to improve performance standards in terms of Utilization Management. &nbsp;Collaborates with peers and colleagues within the organization to address process improvements, member's needs, department and organizational enhancements and communicate development as appropriate.</p><p>Participates on internal and external committees as delegated or assigned.</p><p>Serves as a consultant to other departments or organizations as needed.</p><p>Responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.</p><p>Performs other duties as assigned.</p><h4>Education Required</h4>Associate's Degree in Nursing<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4><p>Required:<br>Minimum of 7 years of acute/clinical care experience.<br></p><p>Minimum of 2 years of experience in Case/Care/Utilization Management in an acute care or health plan setting. </p><p>Minimum of 3 years leading process, program, or staff or supervisory experience.</p><p>Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><h4>Skills</h4><p>Required:<br>Knowledge of state, federal and regulatory requirements in Care/Case/Utilization Management.</p><p>Strong verbal and written communication skills.</p><p>Computer literacy with proficiency with Microsoft Word, Excel, etc. and ability to learn core departmental computer systems and software.</p><p>Excellent organizational, time management, and interpersonal skills.</p><p>Must be detailed-oriented, energetic, and an enthusiastic team player.</p><p>Must be able to work independently.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Registered Nurse, Healthcare                                                    </p>

L.A. Care Health Plan

Supervisor, Utilization Management RN

<p>Salary Range:&nbsp;&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor, Customer Solution Center Appeals and Grievances is responsible for direct supervision and support of the team responsible for the intake, research, resolution, tracking, trending and reporting within the Appeals and Grievances department. This position will be accountable for leading and directing the work for the Appeals and Grievances department by monitoring the research, negotiation and resolution of all types of appeals and grievances to ensure thorough investigations are completed as outlined in the company policies and procedures. Provides support and ownership of cases identified as escalated, complex and/or multi-issue appeals and grievances on an as needed basis. Collaborates with internal departments to ensure timely resolution. This position will be responsible for analyzing and trending for all appeals and grievances. Responsible for the development and maintenance of the appeal and grievance Policies and Procedures, workflows, Member correspondence, and training as needed, or on an annual basis. The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Evaluate daily reports to ensure individual and team Key Performance Indicators (KPIs), SLAs, Performance Scorecards meet regulatory requirements.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Provide direction to staff for complex/sensitive member and provider inquiries, concerns, complaints, appeals, and grievances. Conduct weekly 1:1s with direct reports.</p><p>Build and maintain strong working relationships with internal departments involved in appeal and grievance resolution.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Development, maintenance and implementation of P&amp;Ps, workflow and training.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Audit preparation and providing recommendations for Corrective Action Plans from state regulatory agencies.</p><p>Supervise staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p>Required:</p><p>At least 3 years in a healthcare setting in Grievances and Appeals, Compliance, Claims or Call Center.</p><p>At least 2 years of leading process, program, or staff or supervisory experience.</p><p>Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><p>Preferred:</p><p>Previous experience in Managed Health, preferably in Customer Service, Appeals and Grievances and/or Claims.</p><h4>Skills</h4><p><br><strong>Required:</strong><br>Ability to manage and organize large volumes of data.</p><p>Knowledge of regulatory and accreditation entities and their requirements.</p><p>Excellent verbal and written communication skills and interpersonal skills.</p><p>Good working knowledge of licensure and regulatory requirements, and accreditation standards.</p><p>Ability to work independently.</p><p>Ability to solve complex issues and identify creative solutions.</p><p>Computer ease and literacy with Microsoft Office (Word, Excel, Power Point, Access, &nbsp;and Visio).</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p>This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned</p><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Call Center Manager, Call Center Supervisor, Claims, Call Center, Customer Service, Insurance                                                    </p>

Supervisor, Customer Solution Center Appeals and Grievances

<p>Salary Range:&nbsp;&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor of Appeals and Grievances Clinical Operations (A&amp;G) RN is responsible for executing the day-to-day clinical operations of the A&amp;G department, and monitoring the A&amp;G RN staff responsibilities and activities. This includes, but is not limited to, ensuring proper staffing and coverage; monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness; documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations; and conducting intermittent and annual performance evaluations. This role assists in triaging identified issues/problems and forming resolutions within the scope of work/licensure. The Supervisor is a subject matter expert (SME) in Appeals &amp; Grievances and supporting regulations, policies, protocols, and procedures. This position serves as a formal and informal instructor, and escalates issues/concerns to the appropriate person when outside of their scope.</p><p>This position is responsible for assisting with and development and maintenance of a successful and cohesive unit, with a high level of productivity and accuracy to achieve the department's overall performance metrics. The Supervisor ensures all functions of the A&amp;G department are operating in accordance with the organization's mission, values and strategic goals, which are focused on quality care delivery and continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A Care's culturally diverse membership.</p><p>The position supports the A&amp;G Clinical Manager. This role also assists the A&amp;G Leadership in identification of training needs including, but not limited to, collaborating in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of A&amp;G staff.&nbsp; The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Ensures adequate/appropriate distributions of workforce, assignments and time off requests.&nbsp; Participates in the hiring and termination process providing recommendations with appropriate supporting documentation.</p><p>Monitors staff’s performance including productivity and compliance with regulatory requirements, compliance with policies.&nbsp; Identifies, communicates and coaches to improve staff performance.&nbsp; Develops tools, job aids, and workflows to optimize the process flow, performance and productivity of the A&amp;G team. Completes intermittent and annual staff evaluations.</p><p>Serves as the primary resource for all business-related questions/issues raised by staff; escalates to appropriate leader/team when necessary.</p><p>Recommends and implements process improvement measures to achieve department's performance measures outcomes and goals.</p><p>Plans and oversees A&amp;G clinical activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members.</p><h4>Duties Continued</h4><p>Maintains all assigned reporting responsibilities, conducts regular audits to ensure compliance with community, industry and organizational standards including regulatory requirements. Serves as a super-user on electronic programs and systems used by the department.</p><p>Assists in the development of programs, workflows, tools, training materials, orientation checklists, and competency checklist necessary to meet educational needs.&nbsp; Trains new staff, remediation of seasoned staff and cross training as needed in specified business lines.&nbsp; </p><p>Serves as a leader and role model as well as technical and informational resource for staff and peers.</p><h4>Fosters a culture that encourages employee contribution to ensure the department maintains an environment in which quality flourishes.</h4><h4>Serves as a member/resource/liaison to the A&amp;G Operations Team.</h4><h4>Recommends resources to improve performance standards in terms of Appeals &amp; Grievances.&nbsp; Collaborates with peers and colleagues within the organization to address process improvements, member's needs, department and organizational enhancements and communicate development as appropriate.</h4><h4>Participates on internal and external committees as delegated or assigned.</h4><h4>Serves as a consultant to other departments or organizations as needed.</h4><h4>Performs other duties as assigned.</h4><h4>Education Required</h4>Associate's Degree in Nursing<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4><p>Required:</p><p>Minimum of 8 years of acute/clinical care experience.</p><p>Minimum of 2 years of experience in RN clinical operations in an acute care or health plan setting.</p><p>Minimum of 2 years in a lead/supervisory experience.</p><p>Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><h4>Skills</h4><p>Required:</p><p>Knowledge of state, federal and regulatory requirements in Appeals/Care/Case/Utilization Management/Quality.</p><p>Strong verbal and written communication skills.</p><p>Computer literacy with proficiency in Microsoft Word, Excel, etc. and ability to learn core departmental computer systems and software.</p><p>Excellent organizational, time management, and interpersonal skills.</p><p>Must be detailed-oriented, energetic, and an enthusiastic team player.</p><p>Must be able to work independently.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p>This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned</p><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Registered Nurse, Clinical Research, Medical Research, Clinic, Healthcare                                                    </p>

Supervisor, Appeals and Grievances Clinical Operations RN

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The&nbsp;Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp;<br>How will I know if I am successful?</h2><ul><li>The performance of a Certified Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp;<br>What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp;<br>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

Certified Technician

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The&nbsp;Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h1>What are the day-to-day responsibilities?</h1><ul><li><p>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</p></li><li><p>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</p></li><li><p>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</p></li><li><p>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</p></li><li><p>Documenting work performed on each vehicle on the repair order.</p></li><li><p>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</p></li><li><p>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</p></li><li><p>Providing an exceptional customer experience to drive loyalty</p></li></ul><h1>&nbsp;<br>How will I know if I am successful?</h1><p>The performance of a Master Technician is measured by achieving:</p><ul><li><p>Targeted production</p></li><li><p>Targeted sales</p></li><li><p>Targeted Customer Satisfaction Index</p></li></ul><h1>&nbsp;<br>What are the requirements for this job?</h1><ul><li><p>High School diploma or equivalent</p></li><li><p>2+ years experience as an automotive technician</p></li><li><p>Automotive technical training (varies based on store needs)</p></li><li><p>Attention to detail</p></li><li><p>Organization and follow-up skills</p></li><li><p>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</p></li></ul><h1>&nbsp;<br>What are the opportunities for career growth?</h1><p>Our Associates have many choices for career growth and development after success in a Service Technician role.&nbsp; Opportunities may include:</p><ul><li><p>Master-Certified Technician</p></li><li><p>Service Advisor</p></li><li><p>Service Management</p></li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

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