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Up to $2,000 Sign on Bonus!&nbsp;Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!&nbsp;This role is a great opportunity in our Mental Health Residential Program in&nbsp;Randolph. In this program, adults with mental illness share a home in the community. Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!&nbsp;Locatedin Randolph, MA&nbsp;Hourly rate:$19.50&nbsp;Full Time Schedule Available:&nbsp;<ul><li>Sun-Thurs 4 days of 7am - 3pm or 8am - 4pm; plus 1 late day (Tues or Thurs) 10am - 6pm flexible (40 hours)&nbsp; 6363&nbsp;</li></ul><ul><li>Sun, Mon, Thurs, 9am - 5pm; Tues &amp;Wed 12pm – 8pm (40 hours)6274&nbsp;</li></ul>Responsibilities:&nbsp;<ul><li>Advocate for client caseload&nbsp;</li></ul><ul><li>Develop, implement, and monitor treatment plans&nbsp;</li></ul><ul><li>Oversee medication management&nbsp;</li></ul><ul><li>Fiscal management of funds&nbsp;</li></ul><ul><li>Primary liaison for service providers, family, and guardians&nbsp;</li></ul><ul><li>Use of an electronic health record system for client notes&nbsp;</li></ul>We offer a competitive salary and a great benefit package!&nbsp;<ul><li>Health/dental insurance&nbsp;</li></ul><ul><li>Generous paid time off&nbsp;</li></ul><ul><li>Various opportunities for career advancement&nbsp;</li></ul><ul><li>Commitment to provide quality training to our staff&nbsp;</li></ul><ul><li>Group discounts on cell phones, movie tickets and various club memberships&nbsp;</li></ul><ul><li>Company contributions to retirement plan&nbsp;</li></ul><ul><li>Company paid life insurance&nbsp;</li></ul><ul><li>Opportunities to attend in-service trainings and more…&nbsp;</li></ul><h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul><h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Residential Coordinator, Randolph

Opportunity for $1,500 Sign on Bonus!&nbsp;Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!&nbsp;This role is a great opportunity in our Mental Health Residential Program in&nbsp;Quincy. In this program, adults with mental illness share a home in the community. Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!&nbsp;Located in Quincy, MA&nbsp;Hourly rate:$19.50&nbsp;Full Time Schedule Available:&nbsp;<ul><li>Sun – Thurs 9am – 5pm (40 hours)&nbsp;</li></ul>5991&nbsp;Responsibilities:&nbsp;<ul><li>Advocate for client caseload&nbsp;</li></ul><ul><li>Develop, implement, and monitor treatment plans&nbsp;</li></ul><ul><li>Oversee medication management&nbsp;</li></ul><ul><li>Fiscal management of funds&nbsp;</li></ul><ul><li>Primary liaison for service providers, family, and guardians&nbsp;</li></ul><ul><li>Use of an electronic health record system for client notes&nbsp;</li></ul>We offer a competitive salary and a great benefit package!&nbsp;<ul><li>Health/dental insurance&nbsp;</li></ul><ul><li>Generous paid time off&nbsp;</li></ul><ul><li>Various opportunities for career advancement&nbsp;</li></ul><ul><li>Commitment to provide quality training to our staff&nbsp;</li></ul><ul><li>Group discounts on cell phones, movie tickets and various club memberships&nbsp;</li></ul><ul><li>Company contributions to retirement plan&nbsp;</li></ul><ul><li>Company paid life insurance&nbsp;</li></ul><ul><li>Opportunities to attend in-service trainings and more…&nbsp;</li></ul><h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul><h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Residential Coordinator, Quincy

Bonneville Power Administration is a federal nonprofit wholesale power marketer operating in the Northwest region. They sell carbon-free electricity from federal dams and a nuclear plant, while managing the transmission grid and supporting fish and wildlife programs. BPA offers work/life balance, values veterans, and provides opportunities for anyone seeking an exciting and challenging work environment to consider a career with us.Role DescriptionThis is a full-time hybrid role for a Market Research &amp; Modeling Project Manager at Bonneville Power Administration in Portland, OR with flexibility for some remote work. The Project Manager will be responsible for overseeing market research projects, designing questionnaires, applying analytical skills, and managing research initiatives.Please read the entire announcement and all the instructions before you begin an application.HOW TO APPLY: External Application Link(s):&nbsp;&nbsp;25-BPA-43052-12598575-DE:&nbsp;<a href="https://www.usajobs.gov/job/780213300" target="_blank">https://www.usajobs.gov/job/780213300</a>&nbsp;&nbsp;25-BPA-43052-12598574-MP:&nbsp;<a href="https://www.usajobs.gov/job/780211800" target="_blank">https://www.usajobs.gov/job/780211800</a>&nbsp;&nbsp;Open &amp; Close date:&nbsp; Open: 11/06/2024 Close: 11/17/2024LOCATION(s) Portland, ORSALARY: $ 93,543 - $121,601 per yearDUTIES:The purpose of this position is to lead and perform energy efficiency evaluation and research in the Planning and Evaluation group. This includes market research to quantify momentum savings and evaluation of BPA's programs.As a Market Research &amp; Market Modeling Project Manager (Public Utilities Specialist), you will:<ul><li>Develop the strategy, design and implementation of market research and/or evaluations for BPA energy efficiency programs.</li><li>Oversee contractor implementation of market research activities, including development of research strategies, methodologies, and models.</li><li>Oversee contractor implementation of energy efficiency evaluations, including billing analysis, engineering analysis, review of statistical models and cost-effectiveness analysis.</li><li>Conduct technical analysis and review of energy efficiency evaluations and/or market research projects.</li><li>Oversee development of evaluation and/or research reports.</li><li>Provide oversight of contractor work deliverables and support manager in procuring contract resources.</li><li>Manage the budget for evaluation and/or market research and support manager in developing annual budget proposals.</li><li>Perform internal and external engagement on market research and/or evaluation.</li><li>Collaborate with BPA's customers and other regional stakeholders to present and seek feedback on plans, strategies, data collection, analysis and results.</li><li>Track new research and evaluation activities used by other utilities nationally and internationally for applicability to BPA and the Northwest.</li></ul>REQUIREMENTS: Conditions of Employment<ul><li>Must be a U.S. Citizen or National.</li><li>This employer participates in the e-Verify program.</li><li>Males born after 12/31/1959 must be registered for Selective Service.</li><li>Suitable for Federal employment, as determined by a background investigation.</li><li>May be required to successfully complete a probationary period.</li><li>This position does not support remote work. You will be required to report physically to the official reporting worksite as specified by the supervisor, but no less than 3 days per pay period.</li><li>Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually.</li></ul>QUALIFICATIONS:&nbsp;SPECIALIZED EXPERIENCE REQUIREMENTS:A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level [GS-11] in the Federal service. Specialized experience for this position is defined as:&nbsp;1) PROJECT MANAGEMENT: Successfully managing large and complex research or evaluation projects with a variety of stakeholders in energy efficiency or demand response or conservation or distributed energy resources or demand flexibility or energy fields; and&nbsp;2) TECHNICAL COMPETENCE: Leading the implementation of technical market research or evaluation projects of programs in energy efficiency or demand response or conservation or distributed energy resources or demand flexibility or energy fields.&nbsp;"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.You must meet all qualifications and eligibility requirements by the closing date of this announcement.&nbsp;EDUCATION:There are no specific education requirements or substitutions of education for experience for this position.REQUIRED DOCUMENTS:&nbsp;To apply for this position, you MUST provide a complete application package.&nbsp;&nbsp;(See Required Documents section on application).Please read the entire announcement and all the instructions before you begin an application.&nbsp;To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration

Bonneville Power Administration (BPA)

Market Research & Market Modeling Project Manager (Public Utilities Specialist)

Position Title Coordinator of HVACR &amp; Technical Career Programs/HVACR Instructor Job Category WFD Range Minimum 82,800 Position Type Grant Funded Department Workforce Development - Administration Job Summary The HVACR Program Coordinator/HVACR Instructor coordinates the scheduling and usage of the laboratory facilities related to HVACR and co-located technical career programs. The coordinator ensures the maintenance of all equipment and responds to department requests for information on lab materials and equipment for the purpose of replacement and/or upgrading. The laboratory support of instruction is of primary importance and the coordinator achieves this through personal effort and the effective supervision of other instructors and student aides. In addition, this position has responsibility for developing and delivering HVACR technology programs, including apprenticeships, through the Center for Workforce Development. The coordinator will assist in student and employer partner recruitment through facility tours, information sessions, and other outreach efforts. The individual coordinates with other areas of the CCM community to ensure a positive student experience. The HVACR Program Coordinator/HVACR Instructor will: <ul><li>Develop curriculum to support HVACR training programs including apprenticeships, boot camps and other program constructs using self-paced, online, and traditional delivery models. Align curriculum with credit programs and industry credentials. Provide instruction for all non-credit programming. Supervise hiring additional instructors as needed. Maintain and achieve revenue targets while meeting the needs of regional employers.</li><li>Coordinate with WFD staff and employers to develop industry relevant programs, apprenticeship placement opportunities and unsubsidized employment for program completers. Supervise student aides and interns; allocate human resources as necessary to support non-credit instruction; oversee the maintenance of all facilities and purchasing of materials and equipment; provide resource planning support as requested.</li><li>Coordinate with WFD staff, community nonprofits, and area businesses to establish an Industrial Assessment Center which will focus on providing HVAC-related technical assistance to small-to-midsize manufacturers and other businesses.</li><li>Perform other duties as assigned.</li></ul> Qualifications - Education Bachelor’s degree (significant work experience/industry credentials may be substituted for degree requirement). EPA Section 608 Technician Certification Qualifications - Experience Minimum 1 year teaching experience and New Jersey HVACR contractor license preferred. Qualifications - Skills Work Hours Flexible to work evenings and weekends on an as needed basis.

County College of Morris

Coordinator of HVACR & Technical Career Programs/HVACR Instructor

<dt><h4>Description</h4></dt>Pay Grade: F Click HERE for Video Who we are.&nbsp;We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.&nbsp; What we offer.&nbsp;As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. &nbsp;No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:<ul><li>Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play</li><li>Enjoy Workplace Flexibility&nbsp;– Experience flexibility in how you work so you can be your best self for you and Georgia Residents</li><li>Work with&nbsp;a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths&nbsp;</li><li>Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career</li><li>Take Part in a Hands-on Working Culture – A unique culture of active engagement and problem-solving, no matter your role</li><li>Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you</li></ul> As a Customer Services Rep within the NCHD WIC Program at the Georgia Department of Public Health,&nbsp;you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting the lives of Georgian residents in a variety of ways. <dt><h4>Job Responsibilities</h4></dt>Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Clerical Duties: • &nbsp; &nbsp;Provide platinum customer service by interacting with internal and external customers. •&nbsp; &nbsp;&nbsp;Respond to various modes of communication to effectively provide customer service. •&nbsp; &nbsp;&nbsp;Manage inbound/outbound calls for additional information by phone, fax, email, and postal service. •&nbsp; &nbsp;&nbsp;Knowledge of office equipment and computer accessories such as scanners, multiple computer monitors, webcams, and headsets. •&nbsp; &nbsp;&nbsp;Interview applicants for WIC services to gather information pertinent to their application. •&nbsp; &nbsp;&nbsp;Use the daily scheduler to make, move and cancel appointments. •&nbsp; &nbsp;&nbsp;Call customers for follow-up appointments, appointment reminders, missed appointments, and the ability to bring new participants in for services based on program eligibility requirements. •&nbsp; &nbsp;&nbsp;Ability to manage and activate a range of cards from inventory •&nbsp; &nbsp;&nbsp;Educate participants to ensure knowledge of WIC program guidelines •&nbsp; &nbsp;&nbsp;Cooperates with others to accomplish goals; works with employees within and across departments. •&nbsp; &nbsp;&nbsp;Participate in outreach and other duties as assigned. •&nbsp; &nbsp;&nbsp;Adheres to HIPPA regulations as established by policies on privacy and security requirements. <dt><h4>Minimum Qualifications</h4></dt>High school diploma/GED and six (6) months of experience handling customer's questions, complaints and/or providing information. Preferred Qualifications: Bilingual in English and Spanish. Associate degree in Nutrition, Business Administration, Management, Education, General Studies, or equivalent post-secondary study. Lactation-specific education such as continuing education credits, certificates, or certifications. (CLC, IBCLC, or equivalent) <dt><h4>Additional Information</h4></dt>Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. &nbsp;A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break. Employment Information Current State employees are subject to State Personnel Board rules regarding salary. DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc. The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check. Relocation assistance will not be provided. As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: <a href="mailto:DPH-HR@dph.ga.gov" target="_blank">DPH-HR@dph.ga.gov</a>. DPH is an Equal Opportunity Employer Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Customer Service Rep 1

OverviewIn alignment with OnPoint’s business goals and objectives, the Learning &amp; Development Consultant is responsible for the design, development, and implementation/delivery of innovative training and development programs and learning solutions that can develop and strengthen the knowledge, skills and abilities of the credit union’s workforce. Responsibilities will include assessing employee and organizational needs, designing scalable training solutions, ensuring smooth delivery of solutions, and making continuous improvements to adapt to changing business needs.&nbsp; Responsibilities<ul><li>Facilitate (or co-facilitate) classroom trainings and webinars on a variety of functional and technical topics.</li><li>Develop or customize training manuals, guides, job aids, visual aids and course materials that can be delivered either in a physical classroom or a virtual setting.</li><li>Help coordinate appropriate resources to ensure training is delivered in the most efficient and effective manner.</li><li>Partner with team members in coordinating training event logistics, training materials production and distribution, and the generation of reports.</li><li>Actively participate in the planning and design of curriculum using adult learning methodology; ensure courses address appropriate skill sets, stimulate learning, and motivate employees.</li><li>Maintain and update employee resources and tools in the learning management system (Learning Center). </li><li>Handle employee Learning Center-related inquiries and, when needed, work with the vendor to resolve system problems/errors.</li><li>Use authoring courseware (e.g, Captivate; Articulate) to create, edit and/or update e-learning modules in the Learning Center.</li><li>Keep manager, team members and customers regularly updated on work progress and issues or changes.</li><li>Work closely with team members and Human Resources to maximize the use of resources, knowledge and best practices.</li><li>Assist with special department or organizational projects, as assigned.</li><li>Perform other duties, as assigned by L &amp; D Supervisor or Organizational Effectiveness Manager.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Minimum of two (2) years working in the financial services industry.</li><li>Excellent oral and written communication skills. </li></ul><ul><li>Strong classroom presence and dynamic presentation skills.</li><li>Proven organizational and project management skills that ensure on-time execution of deliverables.</li><li>Strong interpersonal skills; viewed as a team player who encourages and models collaboration and builds and maintains strong, effective business partnerships.</li><li>Proven ability to design and deliver creative and effective presentations and webinars that will enhance the participant’s learning experience.</li><li>Demonstrated ability to maintain a member focus that views situations from a member perspective so as to better understand their needs, concerns and ideas and provide excellent service.</li><li>Ability to train technical information to a broad audience (e.g. DNA system). Demonstrated ability to ask appropriate questions at the right time and listen effectively in order to help diagnose the situation and develop recommendations and practical, innovative solutions.</li><li>Demonstrated comfort in asking for, receiving and acting on feedback from team members, customers, and training participants.</li><li>Ability to build credibility by articulating professional expertise in ways that make sense to our customers.</li><li>Demonstrated ability to interact and communicate effectively and professionally with all levels of employees in the organization.</li><li>Outstanding interpersonal, coaching, and leadership skills and the ability to influence across various leadership levels. </li><li>Ability to react quickly and positively in constantly changing environments.</li><li>Demonstrated ability to work independently, remain on task, handle multiple projects simultaneously, and meet strict deadlines. </li><li>Strong technical aptitude along with immediate/advanced skills in Microsoft Word, Excel, and Power Point.</li></ul>Minimum Experience:<ul><li>College degree or work experience in a related field such as Organizational Development, Training, Human Resources, Education, or Business Communications.</li><li>Experience in the delivery and group facilitation of training via multiple instructional methods (classroom, webinars, e-learning, one-on-one).</li><li>Working knowledge of adult learning theory, diverse learning styles and adult motivational techniques.</li><li>Experience designing and developing e-learning, web-based and classroom training courses. </li><li>Experience working with web-based training technology, e.g. Zoom</li><li>Experience working with authoring courseware (e.g. Captivate, Articulate) and learning management systems.</li><li>Experience evaluating the effectiveness of training.</li><li>Experience in managing projects.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

OnPoint Community Credit Union

Learning and Development Consultant

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Optimization &amp; Call Management Team (GOCM) a division of the Strategy and Support function within Global Servicing Group (GSG) are primarily responsible for ensuring that GSG operational performance goals are met effectively and efficiently across the LACC region. We deliver this through our expertise in Capacity Planning, Contact Strategy execution, Analytics and Project execution. As a GOCM Dialer Analyst you will be a strong communicator with the talent to drive and advance the performance of the business. In return you will receive personal development, recognition and a great working environment within a Global team who are continuously developing and shaping its operational support function and are leaders of innovation. The GOCM team offers substantial training and the opportunity to gain valuable experience within Analytics, Project Management and Stakeholder Engagement.How will you make an impact in this role?<ul><li>Developing and leveraging close relationships with business partners to enable successful delivery on operational goals.</li><li>Driving key metrics by making considered recommendations based on identifying and analysing data and implementing strategies.</li><li>Reporting performance of all LACC business units to Business Operations management team on an intra-day basis.</li><li>Ensuring outbound contact rates are maximized by effective planning of resources and real-time monitoring.</li><li>Facilitating &amp; conducting daily production meetings with operational stakeholders across GSG.</li><li>Using root cause analysis to influence planning, forecasting, and resource requirements.</li><li>Real time understanding of outbound dialer and the execution of daily production strategy.</li><li>Ensuring all inbound service level objectives are being achieved: monitoring call volumes &amp; queues based on real time call arrival and real time staffing levels across the network.</li><li>Recommend Best Time to Call times making sure that we are contacting customers in the most efficient way.</li></ul>Please note: As a team we are required to be flexible in our working hours to cover the needs of our business.Minimum Qualifications<ul><li>Excellent communicator with the skills and talent to build strong and positive relationships.</li><li>A strong understanding of the Credit Portfolio along with metrics and performance targets.</li><li>Problem solver who has the ability to think fast, spot trends, generate new ideas and to deliver to tight deadlines.</li><li>Self-motivated planner and organizer with a strong work ethic and high personal standards.</li><li>Team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.</li><li>Aptitude for managing multiple and changing priorities efficiently and effectively.</li><li>Strong knowledge of MS Office Suite, presenting skills and WebEx. A good understanding of Contact Center resource, forecasting, planning techniques including Real Time Adherence such as Pulse and Genesys WFM RTA and technologies including Genesys WFM, Genesys Administrator, nVision, GAX and GCXI is essential.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Business Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Travel &amp; Lifestyle ServicesAmerican Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel &amp; Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.Job DescriptionThe Revenue Management &amp; Analytics team within Amex Travel is a newly forming, fast-growth division that will play a key role in informing our global travel strategy, strengthening partner relationships, and catalyzing overall enterprise business growth through data driven insights and financial reporting.As the VP of Revenue Management &amp; Analytics, you will be responsible for leading data analytics and financial planning to inform marketing, partnerships, and product strategy across Amex Travel. In this critical role, the VP will lead a team of 20+ team members to proactively identify opportunities for driving stronger customer engagement &amp; loyalty and advancing our partner relationships with top travel brands.&nbsp;This VP will also lead the charge on elevating the travel benefit strategy globally. This will mean establishing a strong base of 1) analytics to demonstrate an understanding of customer behavior across travel partners and travel benefits, including lodging and air offerings, 2) leadership in revenue management strategy to optimize partner contracts and sales performance and 3) financial reporting to support the delivery of our next generation travel strategy.To achieve these ambitions, it is imperative that this leader builds strong relationships and collaborates effectively within TLS and with colleagues across the global card product and card marketing teams, leaders across Global Merchant &amp; Network Services, the TLS Servicing organization and global analytics teams. Effective collaboration with these enterprise stakeholders will ensure that we’re working across the company, as one Amex, to deliver travel benefits to our Card Members.&nbsp; Additionally, the VP will be a seasoned and strategic thought leader, willing to challenge the status quo using powerful insights from data analytics. The ideal candidate will have excellent interpersonal, communication, and presentation skills.Responsibilities:<ul><li>Develop a strategic roadmap in partnership with executive leadership to establish a robust air revenue management organization.</li><li>Collaborate with marketing, partnerships, and strategy teams to fully understand priorities and seek input from partners to strengthen deliverables and continue to develop more robust and on-point analytics.</li><li>Recruit, retain, and develop a new, global air revenue management team to grow and scale our distinguished air partners program.</li><li>Own and manage core revenue and analytics KPIs through dynamic dashboards, executive presentations, and progress tracking.&nbsp;</li><li>Develop robust processes for reporting dashboards and KPIs.</li><li>Establish and implement strategies that drive revenue growth generation among key customer segments and revenue centers.</li><li>Lead alignment and execution of revenue goals across TLS, ensuring integration with all departments.&nbsp;</li><li>Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple collaborators, reallocating resources as necessary to ensure alignment with business priorities.</li><li>Partner with capabilities and other analytics teams across the organization to ensure the team is optimally using capabilities, data, and analytical platforms, as well as staying up to speed with new developments and techniques.</li></ul>Qualifications:<ul><li>Strong background in data-driven strategy, revenue management, and cross-functional leadership in a highly matrixed environment.</li><li>Extensive functional and technical understanding of pricing, trade investment, and product mix management.</li><li>&nbsp;Advanced analytical skills and strategic planning skills, with expertise in targeting, segmentation, reporting and measurement, multivariate analysis, modeling, sales, revenue management systems, pricing strategies and market analysis.</li><li>Experience with partner negotiations.&nbsp;</li><li>Ability to build strong relationships with internal and external business partners globally.</li><li>Outstanding collaboration skills, ability to work across teams regardless of reporting lines, to achieve joint outcomes.</li><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical collaborators.</li><li>Bachelor’s degree in a quantitative field (e.g., statistics, engineering, math, science, economics, etc.). Advanced degrees preferred.</li><li>Minimum of 7-10 years in revenue management roles, including at least 3 years in a senior leadership position.</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Revenue Management and Analytics

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express’ Global Advertising &amp; Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences.The objective of the GABM Control Management Operational Risk (OR) Advisory team is to provide specialized and strategic risk advisory specific to product and service areas.GABM Control Management is looking for a Sr. Analyst of Operational Risk (OR) Advisory focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Sr. Analyst, GABM Control Management OR Advisory will:<ul><li>Assist in providing strategic risk advisory support for specific product / service areas&nbsp;</li><li>Assist in compiling best practices and learnings from historical product launches and change management initiatives, and support leveraging compiled best practices to inform risk identification throughout the new product lifecycle</li><li>Assist in day-to-day activities to assess the needs of BU and functional leaders to ensure sufficient understanding of Operational Risk Management (ORM) and controls (e.g., annual knowledge assessments and refresher trainings)</li><li>Support day-to-day activities required to coordinate with product development and service delivery teams to embed operational risk management considerations into the product lifecycle and service operations ongoing</li></ul><h4>Required Qualifications: </h4><ul><li>2+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul><h4>Preferred Qualifications</h4><ul><li>Bachelor's Degree in Finance, Business, Risk&nbsp;Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li></ul><ul><li><ul><li>Assisting in day-to-day activities to assess the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls</li><li>Assisting compiling and sharing best practices and learnings from historical product launches and change management initiatives</li><li>Supporting day-to-day activities for coordination with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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