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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants -a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results. How will you make an impact in this role?The Analyst, Amex Offers Sales Operations will be responsible for supporting critical end-to-end Amex Offers sales operations activities. This&nbsp;individual will work closely with business development and customer success functions to execute operational activities, optimize processes and deliver internal solutions at scale in order to deliver a best-in-class Amex Offers experience for our Merchant Advertisers. Key Responsibilities<ul><li>Maintain and refine execution calendars to support planning efforts (training calendars, live offer list, marketing email tracker, etc.)</li><li>Manage onboarding tracking, logistics and live trainings for new hires </li><li>Lead the testing and documentation of sales governance procedures and controls</li><li>Source key training needs from the team and work with subject-matter experts to refine content and own delivery and logistics tailored to both sales and business development teams</li><li>Own central mailbox and communications across the team </li><li>Support campaign-related activities including ongoing maintenance of Insertion Orders, T&amp;Cs and distribution of data sharing guidelines</li><li>Support E2E process enhancements and improvements for Amex Offers.</li></ul>Minimum Qualifications<ul><li>Preferred experience in media or sales operations, sales support or a related role</li><li>Creativity to go beyond current tools to deliver the best-in-class solutions at scale</li><li>Ability and comfort with working independently on projects and business critical activities</li><li>Exceptional analytical, organizational, and communication skills, as well as high attention to detail</li><li>Must be advanced in Excel and Powerpoint with an ability to learn new tools and systems quickly</li><li>Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively to stakeholders</li><li>Strong quantitative skills and comfort analyzing data sets in order to generate insights that drive business performance</li><li>Demonstrated success in leveraging data to develop growth strategies; Experience leveraging CRM platforms (i.e. SalesForce) to develop actionable sales tactics.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Analyst - Amex Offers Sales Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants -a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results. How will you make an impact in this role?The Senior Manager of Amex Offers Finance Transformation will be responsible for defining and leading critical transformational workstreams across existing Amex Offers Finance and Accounting processes as well as new revenue streams. This includes leading exploratory work to define internal process breakdowns and implementing recommendations in close partnership with core business functions such as Controllership, Finance, Co-brand and Marketing. This individual will also be responsible for establishing new, streamlined processes to facilitate growth through hybrid-sourcing model.Key Responsibilities<ul><li>Map E2E cross-functional finance processes to identify process breakdowns and control gaps; define recommendations and associated business value, success metrics and dependencies</li><li>Effectively engage multiple stakeholders, business partners and dependent process owners to secure buy-in and develop the overall transformation strategy for Amex Offers Finance</li><li>Create new risk mitigation tactics to limit financial exposure in partnership with Credit Risk, Global Servicing Group, LFO, and Controllership teams</li><li>Define business strategy to scale debit functionalities as a form of Merchant payment</li><li>Lead exploratory work to define third-party payment strategy to support growth of payment facilitators as well as hybrid sourcing model and deliver through execution</li><li>Identify automation opportunities across end-to-end Amex Offers finance workflow in partnership with marketing and product teams</li><li>Concisely and logically communicate insights and recommendations with senior leadership across lines of business</li></ul>Minimum Qualifications<ul><li>Experience in a Finance-related role with proven track record for driving process optimization or complex transformational workstreams </li><li>Strong ability to understand financial concepts and processes and deep experience working with P&amp;L’s, Controllership functions is a must</li><li>Knowledge of Merchant operations and third-party impacts on finance and accounting systems a plus</li><li>Ability to build and leverage relationships, using a strong network of partnerships across the organization to drive deliverables to closure</li><li>Can influence beyond direct authority and across band levels to drive results</li><li>Comfort navigating highly complex, matrixed environment and creating a sense of urgency</li><li>Strategic mindset and ability to develop plans for medium and long term; is organized about work and deliverables, pays meticulous attention to details</li><li>Demonstrates a risk and control and compliance mindset</li><li>Employs agile and resilient mindset in changing circumstances and focuses on continuous improvement opportunities</li><li>Communicates effectively, both in written and verbal mediums; presents with confidence</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Amex Offers Finance Transformation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.&nbsp;&nbsp;How will you make an impact in this role?<ul><li>Leverage quantitative skills to support forecasting, results and analysis for International Write-offs, Reserves (CECL &amp; IRFS9) and Provisions</li><li>Use statistical and quantitative techniques to develop and enhance forecasting models, including data selection, validation, ongoing monitoring and governance</li><li>Update model documentation submitted to internal validation teams and external regulators</li><li>Conduct sensitivity analysis and scenario planning to access potential outcomes and risks across international markets</li><li>Partner with various cross-functional teams, including Controllership, Corporate Planning, and Risk</li></ul>Minimum Qualifications:<ul><li>Degree in quantitative field such as mathematics or statistics and strong understanding of statistical/predictive models, data extraction and analytical techniques using complex financial databases</li><li>Proficiency in SQL required</li><li>Proficiency in PowerPoint required</li><li>Successful candidate will have proactive "can do" attitude and strong background in financial analysis.</li><li>Must be able to translate ideas into understandable business solutions and demonstrate thought leadership in developing value added analyses</li><li>Must be results driven and proactive with the ability to manage multiple projects and work within tight timelines</li><li>Ability to break down complex ideas into understandable and actionable messages</li><li>Ability to present to and influence senior leaders, internal validation teams, and external regulators</li><li>Ability to provide thought leadership and creativity in solving challenging business problems</li></ul>Preferred Qualifications:<ul><li>Python/coding skills preferred</li><li>1+ years of related experience preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Financial Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Merchant Services (GMS) Pricing team is responsible for the pricing of the largest source of American Express’ revenue, Merchant Discount Revenue. The team leverages Merchant Pricing to promote acceptance, grow coverage, increase merchant satisfaction, drive GMS revenue and profit growth. This business subsists on customer-centric pricing principles, dynamic pricing architecture and innovative pricing solutions.The Manager, Governance &amp; Controls is responsible for leading internal and external audits, upholding regulatory standards and supporting the root cause analysis and remediation of Pricing issues. The successful candidate will report to Director, Governance and Controls and will have considerable exposure to Regional Pricing teams, Controls Management team and other teams across the Blue Box.Job Responsibilities<ul><li>Lead internal and external audit activities while ensuring compliance with regulatory standards, identifying risks and recommending strategies for operational improvements.</li><li>Partner with Controls Management team to identify pricing errors, propose and implement controls while also providing meaningful reporting to Pricing leadership. </li><li>Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions.</li><li>Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented.</li><li>Manage projects with ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, track and execute workstreams. </li></ul>Minimum Qualifications<ul><li>Experience working with internal and external auditors.</li><li>Ability to analyze complex processes, identify inefficiencies and propose effective solutions.</li><li>Business process management, root cause analysis and improvement focus.</li><li>Outstanding communication skills, both oral and written.</li><li>Proven executive level presence and ability to influence at all levels.</li><li>Detail oriented individual and creative problem solver willing to challenge traditional ways of doing things and propose solutions.</li><li>Strategic thinker with transformative mindset.</li><li>Demonstrated ability to balance multiple requests and prioritize accordingly.</li><li>Proven ability in leading projects from analysis through implementation.</li><li>Self-starter with strong project/program management experience driving complex, large-scale, cross-functional initiatives.</li><li>Experience working with offshore teams is helpful.</li><li>4+ years of experience in project management, process improvement, and/or root cause analysis.</li><li>High proficiency in Microsoft Office Tools: Excel, PowerPoint and Outlook.</li><li>Bachelor’s degree is required.</li><li>Merchant experience is a plus.</li></ul>Salary Range: $90,000.00 to $170,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager, Project Management - Governance & Controls

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.&nbsp;Position Summary:This position reports to the Director, Finance Technology Strategy &amp; Program Management and plays a key role on the team evolving and implementing the Finance Technology strategy and overseeing the Finance Modernization effort.The Finance organization is on a multi-year journey to modernize the Technology platforms that support all Finance processes. Our goal is to standardize data management &amp; governance, consolidate and modernize applications and data stores, and leverage Cloud computing over time.The successful candidate will be responsible for helping to drive delivery of pan-Finance Technology projects, including Fast Forward, as American Express migrates from a Category IV to Category II regulated Financial Institution, partnering with Technology, Product and Process Owners to deliver our key priorities.The position is primarily focused on the key areas listed below:<ul><li>Supporting the evolution of the Finance technology strategy</li><li>Influencing Finance product and platform roadmaps to support delivery of the strategy</li><li>Implementing the operational frameworks that optimize investments in Finance’s key priorities and clarify interactions between teams</li><li>Partnering with Technology, Product and Process Owners to deliver our key priorities</li><li>Managing significant Technology projects with pan-Finance impacts (e.g., Finance Modernization, Project Fast Forward, Lumi)</li></ul>Job Responsibilities:<ul><li>Engage Product Owners and Tech Leads to help drive ongoing technology investment processes as laid out in the FinTech Playbook to effectively identify and fund Finance’s tech priorities.</li><li>Build a comprehensive understanding of our multi-year Finance Modernization initiative and commitments.</li><li>Focus on emerging Capital Reporting, Basel III Endgame and SCCL reporting requirements under Project Fast Forward as a critical priority for delivery.</li><li>Work with data-sourcing teams to conduct data profiling and mapping activities and assist in creation of detailed data sourcing plans to address new reporting requirements.</li><li>Track progress against plans, milestones, and elevate delivery risks and work cross functionally to publish status updates for stakeholders and Program Office.</li><li>Ensure stakeholder requirements are documented, and Technology story points are gathered and groomed to ensure timely and efficient Agile delivery.</li><li>Coordinate with stakeholders to ensure extensive integration and end-user testing activities.</li><li>Serve as liaison between Product Owners and Technology leads to refresh and maintain roadmaps and milestone plans and stay abreast of key risks.</li><li>Track, report and communicate progress against plans, milestones, and delivery risks.</li><li>Assist Finance Modernization program leads to develop recurring and ad hoc communications on objectives, timelines, progress, status and risks to Finance leaders, process owners and Technology leaders (quarterly FinTech Steerco, program Leadership Meetings, Controllership Leadership Team meetings, etc.)</li><li>Cultivate and maintain strong relationships with our key business partners including but not limited to:Finance Product and Process Owners, Finance Technology Delivery Leads, Technology Delivery Excellence, Technology Finance, Finance Portfolio Management team, Finance Communications, and other SME’s.</li></ul>Qualifications:<ul><li>4+ years of cumulative Finance business/process and/or product management experience</li><li>Bachelor’s Degree in Finance, Business or Analytics preferred</li><li>Knowledge of Finance systems, operational processes, and interdependencies would be highly advantageous</li><li>Knowledge of Agile development principles and practices would also be advantageous</li><li>Project/program management experience supporting large, complex initiatives</li><li>Ability to communicate effectively (both written and verbally), including the ability to synthesize a lot of information into crisp and clear communications</li><li>Strong relationship management skills and experience collaborating with and influencing multiple stakeholders</li><li>Strong analytical, organizational, and problem-solving skills</li><li>Ability to multitask and meet deadlines in a fast-paced and time demanding environment</li><li>Ability to work independently, be flexible, and drive results</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Fintech Strategy and Program Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally. We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners.&nbsp;<ul><li>More than 80 million global locations accept American Express payment product </li><li>We operate in 198 countries and territories </li><li>We have 135+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.7 trillion in network volume </li><li>We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf </li></ul>Network &amp; Acquirer Solutions (NAS) develops digital solutions that make it easy for bank partners, merchants, acquirers, etc. to connect and do business with American Express. Whether it's through transaction processing on our modernized, high-performing Network, or through acquiring platforms that allow millions of merchants to warmly accept Amex, NAS develops products and capabilities that are imperative to our customers' lives. The Network Products Team is a critical part of the NAS organization, and is accountable for leading the strategy, design, development, and ongoing management of Network products, services, and capabilities. We are modernizing our payment capabilities to become a multi rail, omni channel payments ecosystem while delivering value to our merchants &amp; partners simply, securely, and seamlessly. How will you make an impact in this role?Secure Remote Commerce/Click to Pay is an EMVCo industry standard digital checkout solution (think online purchases) which provides a seamless consistent digital checkout experience across browsers, devices, and payment networks.We are looking for a motivated, hardworking, and passionate individual to drive adoption at global issuers and merchants through partnerships with internal and external stakeholders. You will also partner with the technology team to deliver product priorities.&nbsp;<ul><li>Identify, track, and monitor key performance indicators and achievements for the product</li><li>Use analytical abilities and strategic perspective to identify trends &amp; recommend solutions that will help improve the user experience</li><li>Assist in developing the business case for new product features</li><li>Assist with research of regulatory and industry developments and provide preliminary input on analysis of potential implications and opportunities</li><li>Create and maintain product documentation and guides</li><li>Collaborate with cross-functional teams including Product, Technology, Compliance and other stakeholders to gather and document product requirements and to ensure timely delivery of product features</li></ul>What the role will give you<ul><li>You will directly contribute to the global success of digital checkout solutions for American Express and our partners</li><li>You will be part of a high performing, experienced and diverse team</li><li>You’ll be able to influence the future of online payments in one of the world’s largest payment businesses</li><li>You will have exposure to global online payments, accessibility, fraud risk, customer experience and payment forums</li></ul>Minimum Qualifications<ul><li>Communication: Able to provide concise, simple articulation of problem statements and solutions </li><li>Adaptability and Drive: Fast learner, with ability to use own initiative and a ‘can do’ attitude towards problem solving and decision making </li><li>Collaboration: Ability to liaise and collaborate with stakeholders, understand needs, and influence them towards the right solution</li><li>Product Management Methodologies: Experience of working within an Agile product delivery framework including product road mapping</li><li>Analytical: Market/Industry Analysis, interpreting data into meaningful insights</li><li>Product management experience </li><li>Preferred: Experience in the payments industry</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Assoc-Digital Product Mgmt

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The Workforce Delivery Team within Enterprise Cloud is a dynamic group of engineers committed to developing and maintaining efficient and resilient software that serves the evolving needs of our users. In this role you will help drive a data driven culture, work with as-is interim strategies and combine fragmented processes and data from multiple sources to build automated solutions. You will be a part of an engineering team that supports the technology work for the TBM business pillar teams. Your focus will be on getting results quickly, building partnerships across the business, product and engineering groups and building capabilities that improve colleague productivity and enable business teams to execute their strategies more quickly.Here’s just some of what you’ll be doing in the role:<ul><li>Leading all aspects of the design, implementation, and maintenance of software in an agile environment.</li><li>Partnering with product teams in building and delivering high value products, iterating on ideas, and continuing to innovate and incubate.</li><li>Leading robotic process automation efforts to create efficient and scalable solutions.</li><li>Providing technical guidance to other software engineers at all levels.</li><li>Staying current with new technology determining viability and applicability to American Express’ business and technical environments.</li></ul>Education &amp; Experience:<ul><li>5+ years of agile development experience with multiple full cycle implementations from requirement to production.</li><li>5+ years of experience with programming languages such as Python, Java, C#</li><li>Keeps up-to-date on current research and technology in the industry.</li><li>Debugs software components, identifies fixes, and verifies remediation of defects.</li><li>Experience with: machine learning, recommendation systems, natural language processing, computer vision, pattern recognition, OCR, bots, and artificial intelligence</li><li>Experience in building highly scalable distributed systems</li><li>Excellent written communication skills and ability to document technical content</li><li>Excellent curiosity and collaboration skills to discuss and refine requirements.</li><li>Performs hands-on architecture, design, and development of systems.</li><li>Typically spends 70%+ of time building, designing and testing, and remainder of time collaborating with stakeholders through ongoing product/platform releases.</li><li>Identifies novel approaches for completing work assignments more effectively or efficiently and works within the "established" system to push for "a better way."</li><li>Seeks continuous improvement by considering solutions that make novel use of existing ideas, approaches, technologies or products.</li><li>Identifies new ways to do things differently that will continuously improve the product.</li><li>Assesses information from different angles and various sources to discover the root cause of the issue.</li><li>One or more cloud certifications and experience a plus</li></ul>High Performance Behaviors:<ul><li>Finds opportunities to embrace innovative technologies to enable business capabilities&nbsp;</li><li>Keeps up to date on current research and technology in the industry&nbsp;</li><li>Empowers teams to automate deployments into production environments&nbsp;</li><li>Empowers teams to dedicatedly scale applications based on demand projections </li><li>Takes accountability for the success of the team achieving their goals &nbsp;</li><li>Drives the team’s strategy and prioritizes initiatives&nbsp;</li><li>Mentor and guide all team members to success within the team&nbsp;</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer - Python/Java/C#

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the LAX Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.Job Description:It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 06:00 – 22:00 MON-SUN. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience required, including reservation experience· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge Centurion Lounge - LAX

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Digital Customer Experience (DCX) organization is a strategic focus area for growth within Travel and Lifestyle Services and there is significant continuing investment to transform and optimize our digital proposition and capabilities.&nbsp; American Express Travel Online is a key proposition of our Card product sets. American Express Travel Online not only drives direct revenue and cost savings but also plays an important role in overall Card product engagement, loyalty and satisfaction.The Senior Manager, Digital Analytics and Customer Insights position will play a critical role in shaping the continued strategy for the Digital Customer Experience team by analyzing customer engagement and measuring performance through Digital Analytics tools such as Adobe Analytics. The role will also report on Customer Insights drawn from extensive UX Research, Competitive Analysis and Customer Satisfaction survey analysis.&nbsp;Reporting into the Director, Digital Customer Engagement, the successful candidate should possess a unique blend of analytical, strategic, relationship and presentation skills for success in the role. The individual should have a high level of comfort with driving data analytics, working proactively and independently to develop and conduct analysis for the team, and sharing out findings and recommendations.&nbsp;This person should also be comfortable reporting on the outcome of UX Research, and helping to steer the ongoing research strategy within DCXThe Senior Manager will lead two full-time direct reports, one focused on Digital Analytics and the other on gathering Customer Insights through internal/external qualitative and quantitative research.&nbsp;Responsibilities:This role will be critical in continuing to evolve the Digital Customer Experience team’s growth by owning reporting, strategic business analyses and customer insights/research. S/he will focus on driving strategic initiatives by providing insightful and critical business insights to Senior Leadership on a regular basis.&nbsp;Other responsibilities include:<ul><li>Drive improvements in the customer journey by gathering and analyzing customer feedback and website / marketing metrics – traffic, click-throughs, conversion, bookings, etc. – and share key learnings with the Product, Technology, Marketing, and Partnerships teams as well as Senior Leadership.</li><li>Manage and optimize the use of onsite analytics tools (primarily Adobe Analytics).</li><li>Define and direct the website’s test and learn strategy – with a focus on A/B testing – in order to evaluate the performance of new features and functionality on the website.</li><li>Play an ongoing role as the point-person for ad hoc business analysis including evaluating continuous enhancements, measuring the impact of marketing campaigns, interpreting customer sentiment, etc.</li><li>Create impactful reports, dashboards and decks and confidently communicate/present to audiences at all levels of the business.</li></ul>Required Qualifications/Qualities:<ul><li>Must have a well-developed analytical skill set and excellent problem-solving skills, with proficiency in Excel.</li><li>Experience with Adobe Analytics strongly preferred.</li><li>Ability to manage and prioritize multiple activities, workloads, and objectives.</li><li>Must be able to develop and maintain collaborative relationship with product, marketing, and technology partners.</li><li>Proven track record of driving results in a fast-paced, multi-dimensional environment.</li><li>Effective interpersonal, communication and presentation skills.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Customer Insights and Digital Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?American Express is on a mission to provide the world’s best customer experience every day. Rooted in this vision is the work of the Technology Risk &amp; Information Security organization, empowering the company to deliver superior service through trust, security, and safety. Our culture is centered around passion, curiosity, and courage, enabling you to innovate and evolve a Fortune 100 company. You can help us achieve our mission!This is a full-time, entry-level opportunity to demonstrate knowledge gained and apply it in a dynamic, hard-working Technology Risk &amp; Information Security team! Responsible for assisting with activities designed to systematically run information security, such as security investigations, intelligence, assurance, and/or other project oversight, including developing standard methodologies for information security standards and handling IT controls and compliance with regulatory mentorship. <ul><li>Security Incident Response/Threat Intelligence <ul><li>Act as the front line of defense at American Express protecting the brand, employees, assets and card members across the globe against threats 24/7/365</li><li>Minimize risk of cyber attacks and focus on detection and response of threats</li><li>Monitor, detect, and respond to security events and incidents that affect AXP globally</li></ul></li><li>Infrastructure, Application, Network, Cloud, &amp; AI/ML Security <ul><li>Drive risk reduction through the rapid identification and remediation of vulnerabilities across the company</li><li>Deliver secure network solutions that enable secure operations and highly available products and services for our customers</li><li>Safeguard AXP data, customers, and brand through continuous monitoring and testing of production application environments</li></ul></li><li>Data Loss Prevention <ul><li>Protect our customers, partners, and colleagues from the loss of sensitive information through normal business processes and/or malicious actors</li><li>Monitor and block sensitive data loss where legally permissible</li></ul></li><li>Identity and Access Management/Authentication <ul><li>Deliver centralized Enterprise Identity and Access Management products</li><li>Provide authentication, authorization, and full lifecycle management capabilities</li><li>Reduce, manage, and monitor risk associated with identity and access to AXP resources</li></ul></li><li>Cryptography/Encryption Services <ul><li>Protect all forms of sensitive information, on all platforms, resulting in protection of the Brand and information assets, and regulatory compliance</li><li>Deliver cryptographic and key management solutions, and manage and operate secure cryptographic platforms</li><li>Drive continuous enhancement to data protection</li></ul></li><li>Governance, Risk, Compliance <ul><li>Bridge traditional boundaries between cyber and IT risk and growing partnerships with IT and the business to drive risk reduction in the company</li><li>Innovate Risk Management through enhancements in tooling and automation of processes; expand the capabilities of technology risk management</li><li>Extend risk management and control expertise beyond the information security domains into IT development organizations and the business</li></ul></li><li>Cyber &amp; Technology Risk Analytics<ul><li>Develop and implement advanced machine learning models that identify patterns, anomalies, and potential cyber threats, providingreal-time insights to enhance American Express's security posture</li><li>Collaborate with cross-functional teams to build customized data-driven solutions that drive actionable recommendations, enabling these teams to make more informed decisions</li><li>Help build the future by designing and leveraging Generative AI products for our Cyber Security Teams to increase workplace efficiency and consistency</li></ul></li></ul>Minimum Qualifications <ul><li>Enrolled in Master’s degree program in Cyber Security, Computer Science, Software Engineering, Information Systems, or other related field preferred </li></ul><ul><li>Students must have a graduation date between December 2025 and June 2026</li></ul>Preferred Qualifications<ul><li>Cyber Security education and/or experience preferred</li></ul><ul><li>Strong verbal and written communication skills </li></ul><ul><li>Knowledge or awareness in information security, compliance, assurance, and/or other security standard processes and principles </li></ul>Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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