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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The Corporate Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences.Within Corporate Solutions, under Corporate Card Product Management, the Corporate Spend Enablement Team is responsible for enhancing the customer experience around spend capacity features and capabilities.&nbsp;This team plays a pivotal role in managing customer journeys related to line management and underwriting, ensuring a seamless, efficient, and scalable process. By leading key initiatives, the team helps customers navigate credit line increases and underwriting decisions that enable their business growth.The Senior Analyst will report to a Senior. Manager and will be responsible for executing Go-to-Market and Communications strategies for key internal stakeholders, primarily US SME (Sales and Field organization).This role will also support testing of new features prior to launch and represent the Voice of the Customer in team discussions and planning.Key Responsibilities:<ul><li>Go-to-Market and Communications Strategy: Implement a comprehensive Go-to-Market strategy for new feature launches. This includes creating training materials, client-facing collateral, FAQs, and talking points for the Field and Servicing organizations.</li><li>Testing and Feature Launch Support: Collaborate with the New Product Development, Cross Platform Delivery, and Risk teams to support the testing, including drafting testing scenarios, validating testing outcomes and launch of prioritized features, ensuring a smooth rollout. </li><li>Partner Communication: Build and implement a communications plan to update internal partners, including Sales and Field teams, on key changes, feature launches, and enhancements.</li><li>Voice of the Customer: Represent customer perspectives to ensure product developments align with customer needs, helping drive the adoption of new capabilities.</li><li>Post-Launch Support: Lead post-launch activities including feedback collection, tracking adoption rates, and driving customer utilization of new features and tools.</li></ul>Minimum Qualifications<ul><li>2 years experience in product management, marketing, or go-to-market strategy</li><li>Excellent communication skills and relationship management</li><li>Proven ability to engage and collaborate with highly cross-functional teams including Field, Product Development, Risk, Legal, Compliance teams</li><li>Excellent project management, organization, and prioritization skills, particularly in the context of feature testing and product/feature launches</li><li>A customer first mindset with a focus on ensuring product solutions address customer pain points</li><li>Analytical skills to capture and assess feedback and usage data post-launch</li><li>Positive, flexible and a team player</li><li>Bachelor's degree or equivalent years of experience</li></ul>Preferred Qualifications<ul><li>Experience working with Sales / Account Development teams to understand their needs</li><li>Experience creating training materials and Collateral</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Analyst-Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The Team – Network Compliance &amp; Automation (NCA)The Network Compliance &amp; Automation team, is part of the Distributed Infrastructure &amp; Data Services (DI&amp;DS) organization.The team is responsible for all network automation efforts, the development, maintenance and support of our in-house developed applications, and network compliance related objectives.As a member of this team, the candidate would support, develop and maintain these applications.How will you make an impact in this role?The successful candidate will be responsible for supporting the infrastructure that our team's automation frameworks and in-house developed applications live on. This role involves collaborating closely our application teams, to continue to innovate and expand capabilities for our team. This role will be critical in optimizing our systems for performance and reliability, finding new ways to improve our existing infrastructure, remediating any security vulnerabilities, and contribute to the overall design process for our applications system architecture. The ideal candidate will have a passion for automating operations, developing new features, optimizing the code base, and continuous learning in the ever evolving cloud engineering space.Primary Responsibilities<ul><li>Primary contact of support for our self-managed Confluent Kafka infrastructure and application</li><li>Maintain, administrate, and support server infrastructure for multiple applications</li><li>Remediate any discovered vulnerabilities related to any server configuration or application for all applications</li><li>Develop new ways to automate tedious and manual tasks </li><li>Contribute to our ever-growing automation frameworks</li></ul>Minimum Qualifications<ul><li>Bachelor's degree&nbsp;or 7+ years of experience in the related field</li><li>5+ Years of experience supporting RedHat Linux and Windows server infrastructure</li><li>5+ Years of experience administrating and supporting Confluent Kafka</li><li>2-3 Years of experience administrating and supporting Logstash</li><li>2+ Years of experience developing automation or scripting with Python or a similar language</li></ul>Preferred Qualifications<ul><li>Hands on experience with architecture, design and development of applications using technologies such as Python, Django, Messaging middleware such as Kafka, apache camel and virtualization technologies including docker, vagrant, deployment tools such as ansible, puppet and cluster engines including Kubernetes. Experience in architecting, designing, and leading a team of engineers for full stack application development with a detailed understanding of infrastructure, platform and containers as a service hosting and provisioning capabilities. Experience designing and building distributed architectures with a primary focus on micro services and messaging based architectures.</li><li>Experience and knowledge of working in agile practices.</li><li>Ability to translate business requirements into solutions. Successful track record of delivering quality results in sophisticated multi-functional projects. Ability to influence multi-functional teams, business and vendor partners, and technology leaders.</li><li>Ability to stay engaged with constantly evolving container technology trends and use that knowledge to improve resiliency of the platforms.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Dependingon factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Infrastructure Engineer - Network Compliance & Automation

Title:&nbsp;Assistant Professor of Communication Studies Concentration:&nbsp;Organizational Communications Division: Provost's Office Department: College of Liberal Arts FLSA Status:&nbsp;Exempt Salary Range:&nbsp;Annual Salary EEO Job Group:&nbsp;2 C5 Position Summary The Communication and Media Department at the University of Southern Indiana, a public university in Evansville, Indiana, seeks applications for a 9-month tenure-track position at the assistant professor level in communication studies with a specialty in organizational communication. Appointment will begin August 2025. Duties/Responsibilities&nbsp; The assistant professor position will be expected to teach face-to-face and online, accelerated undergraduate and graduate courses in organizational communication (and related areas as needed), maintain an active research agenda culminating in peer reviewed publications, and engage in professional and university service activities. Required Knowledge and Skills Applicants must hold or be nearing completion (ABD) of a doctoral degree in communication studies with an emphasis in organizational communication. Applicants in the process of finishing their degree will be considered at the rank of Instructor if the degree will be conferred by the end of their first year of employment. If employment starts in August 2025, terminal degree must be completed by the end of July 2026. About the College <a href="https://www.usi.edu/liberal-arts&amp;nbsp" target="_blank">https://www.usi.edu/liberal-arts&amp;nbsp</a>; About the Department Information on the Communication and Media Department may be found at: Communication Degree Programs at the University of Southern Indiana - University of Southern Indiana &nbsp; Application Process &nbsp; Click “Apply Now!” near the top right of this page to complete an application and upload application materials to the attention of the Search Committee Chair. Application materials should include: &nbsp; <ul><li>Letter of application&nbsp;</li><li>Current curriculum vitae</li><li>Unofficial transcripts</li></ul> Search Committee Chair: If you have questions about the open position, please contact Dr. Erin Dennis, search committee chair, at <a href="mailto:eegilles@usi.edu" target="_blank">eegilles@usi.edu</a>. Best Consideration Date: For best consideration, please submit materials before November 26, 2024. Pre-Employment Screening A background check will be required for employment in this position. Authorization to Work in the United States USI will sponsor an employment-related visa for this position. Interview Accommodations Persons with disabilities requiring accommodations in the application and interview process please contact the manager of Employment at <a href="mailto:mcweinzapf@usi.edu" target="_blank">mcweinzapf@usi.edu</a> or (812) 464-1840. Contacting the manager of Employment is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at <a href="mailto:HumanRes@usi.edu" target="_blank">HumanRes@usi.edu</a> or (812) 464-1815. EEO Statement The University of Southern Indiana is an&nbsp;EEO/AA employer. All individuals including minorities, women, individuals with disabilities and veterans are encouraged to apply. &nbsp;

University of Southern Indiana

Assistant Professor of Communication Studies

Initial Posting Date: 10/25/2024Application Deadline:10/25/2024Agency:Oregon Health AuthoritySalary Range:$4,536 - $6,952Position Type:EmployeePosition Title:Employment Specialist-Vocational Rehabilitation Counselor SR25Job Description:The Oregon State Hospital (OSH) in Junction City, Oregon is seeking an Employment Specialist (Vocational Rehabilitation Counselor) to join our Treatment Services team. Work Location/Schedule: Oregon State Hospital, Junction City, Oregon, M-F, 8:00 a.m.-5:00 p.m. *This is a full-time, permanent position, represented by a union. **A resume and cover letter are required to be attached to your online application. What you will do!This position will provide supported employment services to include community vocational job search and placement as well as individual and group classroom experiences.&nbsp; The Substance Abuse Mental Health Services Administration Evidence Based Practice of Supported Employment provides the primary model of structure for this position. The Employment Specialist provides support to patients and employers based on an assigned case load of patient pay positions within the hospital and reports to the Associate Director of Patient Education. What we are looking for: Engagement:&nbsp; Develop therapeutic relationship with the patient while interviewing and identifying the vocational needs, desires, and goals of the individual.&nbsp; Career exploration tools may be used to help the patient learn about occupations that may be of interest. &nbsp;Assessment:&nbsp; Vocational assessment is ongoing. Assessment prior to job placement aims at problem solving, assessment of environments and consideration of reasonable accommodations.Individualized Job Placement:&nbsp; Supports are provided to assist in obtaining employment and include coaching on attire, interview skills, how to obtain transportation, how to problem solve issues of employment.Follow Along Supports:Provide crisis intervention, job coaching, job counseling, support groups, treatment changes and networked supports.In this role you will be working daily with psychiatric patients who may be unpredictable and may act out verbally or physically.&nbsp; You may be required to work hours that exceed regular schedule, but we do offer some flexibility. Must be able to drive vehicles to transport patients, attend training events.Minimum Qualifications:A master's degree in Rehabilitation Counseling OR be certified by either the Commission on Rehabilitation Counselor Certification as a Certified Rehabilitation Counselor (CRC), the Certified Insurance Rehabilitation Specialist (CIRS), OR the Certification of Disability Management Specialists Commission as a Certified Disability Management Specialist (CDMS), AND six months full-time work experience providing vocational rehabilitation-related services;OR A master's degree in psychology, counseling, or a field related to vocational rehabilitation (such as one that promotes the physical, psychosocial, or vocational well-being of individuals with disabilities) AND one-year full-time work experience providing vocational rehabilitation-related services, OR A bachelor's degree in a related field, such as one that promotes the physical, psychosocial, or vocational well-being of individuals with disabilities AND two years of full-time work experience vocational rehabilitation-related services.*There is no direct experience substitute for a bachelor’s degree.What’s in it for you?<ul><li>We offer exceptional medical, vision and dental benefit packages for you and your qualified family members, with minimal out-of-pocket costs.</li><li>A robust paid leave package of 11 paid holidays per year, 10 hours of vacation leave per month (eligible to be used after 6 months of service), 8 hours of sick leave per month (eligible to be used as accrued), 24 hours of personal business leave per fiscal year (eligible to be used after 6 months of service).</li><li>Pension and retirement programs.</li><li>Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).</li><li>Continuous growth and development opportunities.</li><li>Opportunities to serve your community and make an impact through meaningful work.</li></ul> Not from Oregon? Learn more about our beautiful state here Learn more about the Oregon State Hospital Learn more about The Oregon State Hospital, watch “Welcome to the Oregon State Hospital” video here The Oregon State Hospital (OSH) is a psychiatric hospital that inspires hope, promotes safety, and supports recovery. OSH employs over 2,000 FTE and serves over 600 patients each day on two campuses. OSH provides therapeutic, evidence-based, patient-centered treatment focusing on patient recovery and community reintegration.&nbsp; The Oregon Health Authority is committed to: <ul><li>Eliminating health inequities in Oregon by 2030</li><li>Becoming an anti-racist organization</li><li>Developing and promoting culturally and linguistically appropriate programs and services,</li><li>Developing and retaining a qualified inclusive workforce that represents the cultures, experiences, and values of the people of Oregon.</li><li>Click here to learn more about OHA’s mission, vision, and core values.</li></ul> How to Apply:<ul><li>Complete the online application.</li><li>Upload current version of resume*(required)</li><li>Upload cover letter that addresses the points listed under the section titled “What we are looking for and desired knowledge, skills and certifications” *(required)</li></ul> ***Applicants who fail to upload resume and cover letter will not be considered. PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.&nbsp; External Applicants Click on the “Apply” link and submit your application. View this video for assistance. Internal Applicants(Current State of Oregon employees): Apply via your employee Workday account through the Jobs Hub worklet. &nbsp; Have Questions or Need Help? If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act, contact: Melissa Perez at <a href="mailto:melissa.m.perez@oha.oregon.gov" target="_blank">melissa.m.perez@oha.oregon.gov</a> or (503) 209-7058. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance. Additional Information:<ul><li>Pay Equity: The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience and training for this position. Please ensure you have provided thorough and updated application materials as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment.&nbsp;For further information, please visit the Pay Equity Project homepage.</li><li>The salary listed is at the non-PERS rate. Public Employee Retirement System (PERS) eligible employees will have their base salary increased by 6.95% and pay the 6% employee contribution to PERS. If you are not yet PERS eligible, the 6.95% pay increase and employee contribution will be effective upon PERS eligibility.</li><li>Veterans: Eligible veterans who meet the qualifications will be given veterans' preference.&nbsp;For further information, please see the following website: Veterans Resources.</li><li>Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.</li><li>Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.</li><li>Pre-employment Drug Test: Candidates who are offered employment at the Oregon State Hospital must satisfactorily pass a pre-employment drug test.</li><li>Future Vacancies: This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.</li></ul> Helpful Tips:<ul><li>Allow yourself plenty of time to complete and submit the application, resume, and cover letter.</li><li>Workday will timeout after 15 minutes of inactivity.</li><li>After submitting your online application, log in to your Workday account to review and finalize any pending tasks or required actions that are necessary to complete the application process.</li><li>This posting closes at 11:59 PM on the close date listed.</li><li>Please save a copy of the job announcement for your reference, as it may not be available for you to view after the job posting closes.</li><li>Be sure to check both your email and Workday account for updates regarding this recruitment, you must have a valid email address to apply.</li><li>Workday performs best in Google Chrome.</li><li>Applicant Help and Support webpage</li></ul> Affirmative Action, Equal Opportunity, and Pay EquityThe Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the Pay Equity Project homepage. To learn more about OHA’s mission, vision, and core values, click here. The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.

Oregon Health Authority

Employment Specialist-Vocational Rehabilitation Counselor SR25

Initial Posting Date: 10/25/2024Application Deadline:11/04/2024Agency:Oregon Health AuthoritySalary Range:$6,257 - $9,226Position Type:EmployeePosition Title:Performance Improvement Analyst-Operations &amp; Policy Analyst 3 SR30 (Limited Duration)Job Description:The Oregon State Hospital (OSH) is expanding our Performance Improvement team and seeking a Performance Improvement Analyst on a Limited Duration basis (19 months) to join us on our journey towards operational excellence. The Performance Improvement team is comprised of 14 Performance Improvement staff and 1 Director. Work Location/Schedule: Oregon State Hospital, Salem Campus/Hybrid work schedule: depending on assignment, between 20% and 30% of work can be performed remotely. This position is supporting a 24/7 facility. This is a full-time, limited duration, 19 month, management service position and not represented by a union. *A resume and cover letter are required to be attached to your online application. What you will do! As a Performance Improvement Analyst (PIA), you will act as an operation and policy advisor to executive level leadership and management to guide continuous improvement practices and strategy. Application of continuous improvement efforts have high visibility and large-scale effect on operational and organizational improvements.&nbsp; In addition, as a performance improvement analyst you will be responsible for evaluating current program operations, researching trends, and making effective recommendations to upper-level management.&nbsp; These positions will evaluate programs and operational data to formulate and develop policies, procedures, and systems with the goal of ultimately making the Oregon State Hospital a world-class organization. These positions will develop long, and short-range goals and objectives related to initiating, planning, executing, monitoring, and closing projects and initiatives. Organizational improvement and organizational process re-engineering projects are led by the Performance Improvement Team. These projects are sponsored by and report to the OSH Executive Team. The Performance Improvement Team acts as operation and policy advisors to leadership and management to guide continuous improvement practices and strategy.As the Performance Improvement Analyst, some of your duties will include:<ul><li>Organizational Improvement.</li><li>Strategic Planning.</li><li>Project Reporting and Communication.</li><li>Operational and Policy Consultation to Leadership.</li></ul> For a detailed list of duties and working conditions for this position, please click here. What we are looking for: Minimum Requirements A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills ANDfour years professional-level evaluative, analytical and planning work. OR Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification. Desired knowledge, skills and certifications:<ul><li>Demonstrated understanding and application of Lean methodology and Lean implementation in Hospitals and Healthcare-Lean Green belt or above.</li><li>Theory, principles and practices of organizational change management-Prosci Change Management certification desired.</li><li>Project management-OPMA or PMP desired.</li><li>Demonstrated skill in Executive and Management Coaching.</li><li>Strong organizational skills, specifically leading organizations in strategic operational development initiatives.</li><li>Understanding and application of high-performance team building strategies.</li><li>Strong leadership skills related to continuous improvement.</li><li>Theory, principles, and practices of organizational behavior, analysis, and evaluation.</li><li>Techniques for disseminating communication throughout organizations, obtaining buy-in, and facilitating business transition and change management.</li><li>Facilitate large-and small-scale improvement events with diverse partners.</li><li>Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.</li><li>Develop specific goals and plans to prioritize, organize, and accomplish work.</li><li>Use logic or reasoning to identify the strengths and weaknesses of alternative solutions.</li><li>Develop constructive and cooperative working relationships with others and maintain them over time.</li></ul> What’s in it for you?<ul><li>We offer exceptional medical, vision and dental benefit packages for you and your qualified family members, with minimal out-of-pocket costs.</li><li>A robust paid leave package of 11 paid holidays per year, 10 hours of vacation leave per month (eligible to be used after 6 months of service), 8 hours of sick leave per month (eligible to be used as accrued), 24 hours of personal business leave per fiscal year (eligible to be used after 6 months of service).</li><li>Pension and retirement programs.</li><li>Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).</li><li>Continuous growth and development opportunities.</li><li>Opportunities to serve your community and make an impact through meaningful work.</li></ul> Not from Oregon? Learn more about our beautiful state here Learn more about the Oregon State Hospital Learn more about The Oregon State Hospital, watch “Welcome to the Oregon State Hospital” video here The Oregon State Hospital (OSH) is a psychiatric hospital that inspires hope, promotes safety, and supports recovery. OSH employs over 2,000 FTE and serves over 600 patients each day on two campuses. OSH provides therapeutic, evidence-based, patient-centered treatment focusing on patient recovery and community reintegration.&nbsp; The Oregon Health Authority is committed to: <ul><li>Eliminating health inequities in Oregon by 2030</li><li>Becoming an anti-racist organization</li><li>Developing and promoting culturally and linguistically appropriate programs and services,</li><li>Developing and retaining a qualified inclusive workforce that represents the cultures, experiences, and values of the people of Oregon.</li><li>Click here to learn more about OHA’s mission, vision, and core values.</li></ul> How to Apply:<ul><li>Complete the online application.</li><li>Uploadcurrent version of resume *(required)</li><li>Uploadcover letter that addresses the points listed under the section titled “What we are looking for and desired knowledge, skills and certifications”*(required)</li></ul> *Applicants who fail to upload resume and cover letter will not be considered. PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.&nbsp; External Applicants Click on the “Apply” link and submit your application. View this video for assistance. Internal Applicants(Current State of Oregon employees): Apply via your employee Workday account through the Jobs Hub worklet. &nbsp; Have Questions or Need Help? If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act, contact: Melissa Perez at <a href="mailto:melissa.m.perez@oha.oregon.gov" target="_blank">melissa.m.perez@oha.oregon.gov</a> or (503) 209-7058. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance. Additional Information:<ul><li>Pay Equity: The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience and training for this position. Please ensure you have provided thorough and updated application materials as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment.&nbsp;For further information, please visit the Pay Equity Project homepage.</li><li>The salary listed is at the non-PERS rate. Public Employee Retirement System (PERS) eligible employees will have their base salary increased by 6.95% and pay the 6% employee contribution to PERS. If you are not yet PERS eligible, the 6.95% pay increase and employee contribution will be effective upon PERS eligibility.</li><li>Veterans: Eligible veterans who meet the qualifications will be given veterans' preference.&nbsp;For further information, please see the following website: Veterans Resources.</li><li>Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.</li><li>Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.</li><li>Pre-employment Drug Test: Candidates who are offered employment at the Oregon State Hospital must satisfactorily pass a pre-employment drug test.</li><li>Future Vacancies: This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.</li></ul> Helpful Tips:<ul><li>Allow yourself plenty of time to complete and submit the application, resume, and cover letter.</li><li>Workday will timeout after 15 minutes of inactivity.</li><li>After submitting your online application, log in to your Workday account to review and finalize any pending tasks or required actions that are necessary to complete the application process.</li><li>This posting closes at 11:59 PM on the close date listed.</li><li>Please save a copy of the job announcement for your reference, as it may not be available for you to view after the job posting closes.</li><li>Be sure to check both your email and Workday account for updates regarding this recruitment, you must have a valid email address to apply.</li><li>Workday performs best in Google Chrome.</li><li>Applicant Help and Support webpage</li></ul> Affirmative Action, Equal Opportunity, and Pay EquityThe Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the Pay Equity Project homepage. To learn more about OHA’s mission, vision, and core values, click here. The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.

Performance Improvement Analyst-Operations & Policy Analyst 3 SR30 (Limited Duration)

Initial Posting Date: 10/25/2024Application Deadline:11/04/2024Agency:Oregon Health AuthoritySalary Range:$6,257 - $9,226Position Type:EmployeePosition Title:Performance Improvement Analyst-Operations &amp; Policy Analyst 3 SR30Job Description:The Oregon State Hospital (OSH) is expanding our Performance Improvement team and seeking a Performance Improvement Analyst to join us on our journey towards operational excellence. The Performance Improvement team is comprised of 14 Performance Improvement staff and 1 Director. Work Location/Schedule: Oregon State Hospital, Salem Campus/Hybrid work schedule: depending on assignment, between 20% and 30% of work can be performed remotely. This position is supporting a 24/7 facility. This is a full-time, permanent, management service position and not represented by a union. *A resume and cover letter are required to be attached to your online application. What you will do! As a Performance Improvement Analyst (PIA), you will act as an operation and policy advisor to executive level leadership and management to guide continuous improvement practices and strategy. Application of continuous improvement efforts have high visibility and large-scale effect on operational and organizational improvements.&nbsp; In addition, as a performance improvement analyst you will be responsible for evaluating current program operations, researching trends, and making effective recommendations to upper-level management.&nbsp; These positions will evaluate programs and operational data to formulate and develop policies, procedures, and systems with the goal of ultimately making the Oregon State Hospital a world-class organization. These positions will develop long, and short-range goals and objectives related to initiating, planning, executing, monitoring, and closing projects and initiatives. Organizational improvement and organizational process re-engineering projects are led by the Performance Improvement Team. These projects are sponsored by and report to the OSH Executive Team. The Performance Improvement Team acts as operation and policy advisors to leadership and management to guide continuous improvement practices and strategy.As the Performance Improvement Analyst, some of your duties will include:<ul><li>Organizational Improvement.</li><li>Strategic Planning.</li><li>Project Reporting and Communication.</li><li>Operational and Policy Consultation to Leadership.</li></ul> For a detailed list of duties and working conditions for this position, please click here. What we are looking for: Minimum Requirements A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills ANDfour years professional-level evaluative, analytical and planning work. OR Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification. Desired knowledge, skills and certifications:<ul><li>Demonstrated understanding and application of Lean methodology and Lean implementation in Hospitals and Healthcare-Lean Green belt or above.</li><li>Theory, principles and practices of organizational change management-Prosci Change Management certification desired.</li><li>Project management-OPMA or PMP desired.</li><li>Demonstrated skill in Executive and Management Coaching.</li><li>Strong organizational skills, specifically leading organizations in strategic operational development initiatives.</li><li>Understanding and application of high-performance team building strategies.</li><li>Strong leadership skills related to continuous improvement.</li><li>Theory, principles, and practices of organizational behavior, analysis, and evaluation.</li><li>Techniques for disseminating communication throughout organizations, obtaining buy-in, and facilitating business transition and change management.</li><li>Facilitate large-and small-scale improvement events with diverse partners.</li><li>Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.</li><li>Develop specific goals and plans to prioritize, organize, and accomplish work.</li><li>Use logic or reasoning to identify the strengths and weaknesses of alternative solutions.</li><li>Develop constructive and cooperative working relationships with others and maintain them over time.</li></ul> What’s in it for you?<ul><li>We offer exceptional medical, vision and dental benefit packages for you and your qualified family members, with minimal out-of-pocket costs.</li><li>A robust paid leave package of 11 paid holidays per year, 10 hours of vacation leave per month (eligible to be used after 6 months of service), 8 hours of sick leave per month (eligible to be used as accrued), 24 hours of personal business leave per fiscal year (eligible to be used after 6 months of service).</li><li>Pension and retirement programs.</li><li>Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).</li><li>Continuous growth and development opportunities.</li><li>Opportunities to serve your community and make an impact through meaningful work.</li></ul> Not from Oregon? Learn more about our beautiful state here Learn more about the Oregon State Hospital Learn more about The Oregon State Hospital, watch “Welcome to the Oregon State Hospital” video here The Oregon State Hospital (OSH) is a psychiatric hospital that inspires hope, promotes safety, and supports recovery. OSH employs over 2,000 FTE and serves over 600 patients each day on two campuses. OSH provides therapeutic, evidence-based, patient-centered treatment focusing on patient recovery and community reintegration.&nbsp; The Oregon Health Authority is committed to: <ul><li>Eliminating health inequities in Oregon by 2030</li><li>Becoming an anti-racist organization</li><li>Developing and promoting culturally and linguistically appropriate programs and services,</li><li>Developing and retaining a qualified inclusive workforce that represents the cultures, experiences, and values of the people of Oregon.</li><li>Click here to learn more about OHA’s mission, vision, and core values.</li></ul> How to Apply:<ul><li>Complete the online application.</li><li>Uploadcurrent version of resume *(required)</li><li>Uploadcover letter that addresses the points listed under the section titled “What we are looking for and desired knowledge, skills and certifications”*(required)</li></ul> *Applicants who fail to upload resume and cover letter will not be considered. PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.&nbsp; External Applicants Click on the “Apply” link and submit your application. View this video for assistance. Internal Applicants(Current State of Oregon employees): Apply via your employee Workday account through the Jobs Hub worklet. &nbsp; Have Questions or Need Help? If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act, contact: Melissa Perez at <a href="mailto:melissa.m.perez@oha.oregon.gov" target="_blank">melissa.m.perez@oha.oregon.gov</a> or (503) 209-7058. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance. Additional Information:<ul><li>Pay Equity: The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience and training for this position. Please ensure you have provided thorough and updated application materials as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment.&nbsp;For further information, please visit the Pay Equity Project homepage.</li><li>The salary listed is at the non-PERS rate. Public Employee Retirement System (PERS) eligible employees will have their base salary increased by 6.95% and pay the 6% employee contribution to PERS. If you are not yet PERS eligible, the 6.95% pay increase and employee contribution will be effective upon PERS eligibility.</li><li>Veterans: Eligible veterans who meet the qualifications will be given veterans' preference.&nbsp;For further information, please see the following website: Veterans Resources.</li><li>Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.</li><li>Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.</li><li>Pre-employment Drug Test: Candidates who are offered employment at the Oregon State Hospital must satisfactorily pass a pre-employment drug test.</li><li>Future Vacancies: This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.</li></ul> Helpful Tips:<ul><li>Allow yourself plenty of time to complete and submit the application, resume, and cover letter.</li><li>Workday will timeout after 15 minutes of inactivity.</li><li>After submitting your online application, log in to your Workday account to review and finalize any pending tasks or required actions that are necessary to complete the application process.</li><li>This posting closes at 11:59 PM on the close date listed.</li><li>Please save a copy of the job announcement for your reference, as it may not be available for you to view after the job posting closes.</li><li>Be sure to check both your email and Workday account for updates regarding this recruitment, you must have a valid email address to apply.</li><li>Workday performs best in Google Chrome.</li><li>Applicant Help and Support webpage</li></ul> Affirmative Action, Equal Opportunity, and Pay EquityThe Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the Pay Equity Project homepage. To learn more about OHA’s mission, vision, and core values, click here. The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.

Performance Improvement Analyst-Operations & Policy Analyst 3 SR30

Salary Range:&nbsp;&nbsp;$55,245.00&nbsp;(Min.) -&nbsp;$69,045.00&nbsp;(Mid.) -&nbsp;$82,867.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>This position supports L.A. Care's four Registered Dietitians in provision of Medical Nutrition Therapy, Meals As Medicine (MAM), and Diabetes Self-Management Education services. The Health Education Dietetic Technician coordinates the delivery of the MAM program including navigating medical records and assessing member needs to prescribe the appropriate diet, working with meal provider vendors to confirm delivery and compliance, and ensuring accurate and timely documentation. This position also assists with health education services including group classes and one on one consults as needed to L.A. Care direct line of business members. Responsibilities include conducting member initial nutrition assessments and follow-up dietetic counseling, assisting with member charting, documentation and data entry, and scheduling members for phone counseling sessions.<h4>Duties</h4><ul><li>50%- Complete Meals as Medicine applications by conducting suitability assessments, approving service requests, and coordinating deliveries with meal providers (vendors) and members</li><li>20%- Coordinate individual health education consultations and documentation with members telephonically for Medical Nutrition Therapy and Diabetes Self-Care Management Education as referred by internal staff and external providers</li><li>10%- Provide basic nutritional counseling to members and facilitate education to members on nutrition-related topics using curriculum developed by L.A. Care Health Plan health education staff</li><li>10%- Assist with documentation and data entry for nutrition services</li><li>10%- Identify additional medical and social needs and coordinate with disease management staff, case management staff, and social workers through providing referrals and multidisciplinary communication</li><li>Perform other duties as assigned.</li></ul><h4>Duties Continued</h4><h4>Education Required</h4>Associate's Degree in Nutrition<h4>Education Preferred</h4>Bachelor's Degree in Nutrition<h4>Experience</h4>Required:A minimum of 3 years of experience providing direct nutrition/diabetes/pediatric nutrition counseling services in either inpatient or outpatient setting. Preferred:Experience in medical meal preparation industry.<h4>Skills</h4>Required:<ul><li>Must be able to utilize various computer documentation platforms&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li><li>Must be able to work independently on projects while soliciting help from internal or external sources as needed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li><li>Demonstrated ability to problem-solve and troubleshoot all project issues in a timely manner</li><li>Excellent interpersonal skills to work alongside other project employees to meet all client specifications and requirements</li><li>Excellent verbal, written, communication, and presentation skills</li></ul>Preferred: Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese&nbsp;&nbsp; <h4>Licenses/Certifications Required</h4>Nutrition and Dietetics Technician, Registered (NDTR)<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.This position is a limited duration position. The term of this position is a minimum one year and maximum of two years from the start date unless terminated earlier by either party. Limited duration positions are full-time positions and are eligible to receive full benefits. L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Nutrition, Data Entry, Diabetes, Special Medicine, Public Health, Healthcare, Administrative

L.A. Care Health Plan

Health Education Dietetic Technician II (ALD)

Salary Range:&nbsp;&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Supervisor of Transitional Care Services (TCS) is responsible for supervising the TCS clinical and non-clinical staff’s daily work and activities. The Supervisor ensures adequate staffing and coverage adherence to Department of Health Care Services (DHCS) TCS program and documentation requirements, and that eligible members receive timely and quality services. This position is responsible for promoting the optimal clinical outcomes and improving quality of care through clinical priorities for members.&nbsp; This position utilizes independent clinical judgment to promote quality of care through collaboration with cross-functional teams at L.A. Care (LAC). The position assist in identifying and triaging member and operational issues/problems, and forming resolutions within the scope of work. The position provides ongoing program support through active communication, education, and consultation of interdisciplinary staff.&nbsp; The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports,&nbsp; This position is responsible for ensuring all functions are operating in accordance with the organization's mission, values and strategic goals.&nbsp; <h4>Duties</h4>Supervise staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.Consult with management and Human Resources Business Partner (HRBP) to review performance improvement plans prior to meeting with staff. Assist in developing written policies and procedures and practice protocols pertinent to the transitional care and regulatory program requirements. Plan and direct TCS activities to provide timely, quality care and services to members experiencing a care transition. Recommend process improvement measures to achieve program’s performance measures outcomes and goals. Conduct and coordinate analysis of data to track and trend for the purpose of improving programmatic and performance on issues related to safe transitions, readmission reduction, and other programs as determined.&nbsp; .&nbsp; Monitor the progress of programs or services in relation to expected standards across the continuum of care.&nbsp; Benchmark best practices and identify measurable outcomes.&nbsp; Recommend innovative approaches to patient care. Collect, analyze, and communicate data related to transitions of care and other related metrics.Conduct monthly audit activity via program’s performance reporting standards to maintain quality care of members and compliance to regulatory requirements. Collect and organize team performance data to identify trends and maintains all assigned reporting responsibilities. Ensure the accuracy of TCS reports and program proficiency in maintaining regulatory standards and schedules. Provide reports to management to identify trends and improve workflow process.<h4>Duties Continued</h4>Provide clinical leadership for Transitional Care and other related program goals. Consult with cross-functional teams concerning patient care issues Coordinate quality improvement activities in transitions of care as demonstrated through identifying clinical priorities and outcomes (e.g. HEDIS, etc.).&nbsp;&nbsp; Assist in the development and implementation of communication strategies to keep internal and external stakeholders informed of Transitional Care initiatives. Ensure program compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information (PHI). Maintains knowledge of current trends and practices in Transitional Care, nursing, and health care through networking and other resources. Enhance professional and unit growth through active participation in professional organizations, department activities, and community groups. <h4>Perform other duties as assigned. </h4><h4>Education Required</h4>Associate's Degree in Nursing or Related FieldMaster's Degree in Social Work or Related Field<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4>Required:Minimum of 5 years of recent care management, care coordination, and/or transition of care experience in a hospital or managed care setting, such as a health insurance environment and/or experience as care manager in hospital or home health environments. At least 2 years of leading a process, program or staff or supervisory/management experience.Equivalency: Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.<h4>Skills</h4>Required:Knowledge of state, federal and regulatory requirements in care/disease management, care coordination, population health management, health education and Transitional Care Services.Excellent interpersonal communication, problem solving, and conflict resolution skills.Knowledge of complex health care systems and proficiency in performing medical record reviews.Knowledge of professional nursing practice elements and evidence-based models of transitional care.Computer literacy with proficiency with Microsoft Word, Excel, and core program systems.Excellent organizational and time management skills.Must be detailed oriented and an enthusiastic team player.Ability to work independently and with internal and external customers. Ability to solve complex issues, identify, and implement creative solutions.Preferred:Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese&nbsp;&nbsp; <h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California LicenseLicensed Clinical Social Worker (LCSW) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4>Certified Case Manager (CCM)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Please note that a Licensed Clinical Social Worker is only required when Master's Degree in Social Work. Licensed Clinical Social Worker not required with Associate's or Bachelor's Degree in Nursing.Able to work flexible job hours.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Social Worker, Nursing, Registered Nurse, Patient Care, Service, Healthcare

Supervisor, Transitional Care Services

Salary Range:&nbsp;&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Supervisor, Authorization Technician supports the Utilization Management (UM) Specialist by handling all administrative and technical functions of the authorization process including intake, logging, tracking and status follow-up.This position provides but is not limited to: Supervision for Authorization Technicians Leads, Authorization Technician and clerical staff in the UM department. Ensure Associate Supervisors are providing consistent and direct feedback to staff (including Leads) regarding performance, customer service, etc. Conduct 1.1 monthly sessions with staff to review performance. Consistently track staff performance, and work with individuals to improve performance as needed. Create, review, and administer corrective action forms.&nbsp; Responsible for hiring, training, motivating, evaluating and counseling of assigned Associate Supervisors, Leads, and Representatives. &nbsp; Ensure that Associates, Supervisors, Leads, and Representatives provide efficient and courteous service.&nbsp; Oversee overtime work and will produce accurate accounting of each representative work performance.&nbsp; Conducting evaluations of and implementing enhancements to the day-to-day operations of the unit. Aid with product launches and expansions. Execute tracking, and assessing member satisfaction efforts and identifying potential areas of the unit dissatisfaction and opportunities for improvement. Facilitating the development, review, and revision, as appropriate, of organizational and departmental policies, procedures, and process flows to ensure compliance with relevant regulatory and organizational guidelines. Ensure Associate Supervisors are providing consistent and direct feedback to staff (including Leads) regarding performance, customer service, etc.This position collects information required by clinical staff to render decisions, assists the Manager and Director of the Utilization Management department in meeting regulatory time lines by maintaining an accurate database inventory of referral authorizations, retrospective reviews, concurrent reviews and grievance/appeal requests, and prepares UM Activity and Weekly Compliance Reports.In addition, this position performs Supervisory roles including payroll, employee Paid Time-Off (PTO) time management, supporting the Leads providing direction and support. The Supervisor authorizes request consistent with auto authorization criteria, &nbsp;maintains confidentiality when communicating member information, and assists with the communication of determinations by preparing template letters for members/ providers. &nbsp;The position supervises all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.&nbsp; <h4>Duties</h4>Supervision of day to day activities of Authorization Technicians, including but not limited to: Providing direction, Monitoring of staff performance and skillsets for consistency and improvement for all lines of business, Handling all questions/issues raised by staff, Developing tools and procedures on training for staff, Recommending process improvement processes, Preparing and analyzing call center statistical reports, Monitoring of skillsets for consistency, Ensuring quantity/quality is met for overtime, Ensure that all &nbsp;comply with L.A. Care requirements such as submitting requested information in a timely manner and using the approved Authorization Request form with complete medical information i.e.: Diagnosis (DX) codes, Current Procedural Terminology (CPT) ,Healthcare Common Procedure Coding System (HCPCs) codes.Technical Support to UM Specialist: Processing of time sensitive authorization and pre-certification requests to meet department timeframes and regulatory requirements.Computer Input: Accurately and completely processing referrals/authorizations in the MHC system. &nbsp;And distributing a complete file &nbsp;to UM Specialist. Within 2 hours of receipt Identify duplicate requests using the claims and CSIM system to verify existing authorization. Independently identifying and appropriately returning to claims or member services any file that is a duplicate to one already processed in the system. &nbsp;Appropriately documenting what information was used in making this determination. &nbsp;Within 4 hours of receipt: Appropriate identification and timely notification of time sensitive requests: Appropriately identifying for the staff which you support; request that are priority based on date of receipt and established TAT criteria for compliance.Accurate Filing/Maintenance of confidential member information. Creating secure, complete files.Assist in the preparation of &nbsp;communication for authorization determinations, including, but not limited to preparing &nbsp;template letters for members and providers (authorization approval, denial, deferral, modification and pay/education).<h4>Duties Continued</h4>Assist in the technical aspects of the retrospective review process for authorizations and Member or Provider Appeals, including, but not limited to computer data entry, logging, copying, preparing of template letters for communication of appeal determinations to members, providers and partners (appeal uphold or overturn) and filing).Support UM Committee and Audit activity via &nbsp;Department performance reporting. Assures the accuracy of reports concerning inventory and department proficiency in maintaining regulatory standards and time frames.Employee training and development within all core systems. New employee orientation to the departments structure and work flow assignments. The Supervisor will support performance standards and develop performance improvement plans.&nbsp;Monitoring policies and procedures including but not limited to time and attendance, monthly incentive and monthly performance audits&nbsp;Perform other duties as assigned.<h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4>Required:At least 2 years in Medi-Cal managed supervisory experience in a health plan/health insurance authorization processes and/or as a Medical Assistant. At least 1 year of lead (process, program, or staff)/supervisory experience.Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.Preferred:&nbsp; Experience in working with the disadvantaged population, seniors, or people with chronic conditions or disabilities. Medi-Cal, Healthy Families, Healthy Kids and Medicare background preferred.<h4>Skills</h4>Required:Strong verbal and written communication skills.Proficient with Microsoft Word, Excel, and Access.Excellent organizational, interpersonal and time management skills.Must be detail-oriented and an enthusiastic team player.Demonstrate proficiency in data entry and processing of referrals/authorizations in the system.Knowledge of medical terminology and ICD-10 and CPT codes.Persuasion Skills: Must be able to interface with members, medical personnel and other internal and external agencies and sometimes convince/persuade others to comply with L.A. Care requirements such as submitting requested information in a timely manner. Also to use the approved Authorization Request form with complete medical information i.e.: DX codes, CPT, HCPC codes.Preferred: Knowledge of MHC and CSIIM computer system.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Call Center Manager, Call Center Supervisor, Payroll, Data Entry, Call Center, Customer Service, Finance, Administrative

Supervisor, Authorization Technician

SUMMARYThe Senior IT Security Analyst acts as a senior level member of the Security Analyst team and trains, mentors, and assists other employees within the department.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li>Contributes to senior level projects within the Security Department and other USRC departments as needed.</li><li>Proactively identifies and seeks out potential security breaches in the organization, and devises potential solutions and mitigations to identified concerns.</li><li>Provides initial training of newly hired Security Analysts.</li></ul><ul><li> Contributes innovative ideas to Security Department and stays abreast of latest security technology, data, trends, and innovation.</li><li> Assists Security Management team with development of new security policies for the organization.</li><li> Responsible for daily monitoring, installation and maintenance of security monitoring solutions including firewalls, Intrusion prevention solutions and other monitoring used by the Security Department.</li><li> Responds to any Malware detections that are alerted from end point security solutions.</li></ul><ul><li>Maintains all Web Filtering solutions and resolves any issues related to Web filtering problems.</li></ul><ul><li> Maintains and monitors the SIEM solution and validates that all security products, network products and the appropriate end points and key systems are reporting their data correctly to the SIEM</li><li> Works with our security vendors and monitors and reports issues and alerts generated through their solutions.</li><li> Reports to the head of the Security Department any serious alerts and questionable situations that pose a risk to US Renal Care and its patients</li></ul><ul><li>Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.</li><li>Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.</li></ul><ul><li> Regular and reliable attendance is required for the job.</li></ul>

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