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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Looking for&nbsp;a great opportunity to grow your career with the best?If you have a natural curiosity, solutions oriented, are a strong negotiator and a will to win. Apply to join our Credit and Collections team in CBO Voice.Job Description:As a US Credit and Collections colleague, you are more than just a voice on the phone, you are an American Express Brand Ambassador. You are a skilled problem solver who looks to provide outstanding service to our Customers while enabling spend and mitigating risks for American Express. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Minimum Qualifications:<ul><li>Previous customer/fraud servicing, collections or outside agency experience</li></ul><ul><li>The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis</li></ul><ul><li>Display a passion to serve by delivering outstanding service in every interaction with our Customers</li></ul><ul><li>Ability to demonstrate empathy while being assertive in order to achieve the required outcome</li></ul><ul><li>Unquestionable integrity with high business acumen</li></ul><ul><li>Excellent negotiation and influencing skillset</li></ul><ul><li>Analytical and problem-solving skills with strong attention to detail</li></ul><ul><li>Strong interpersonal, communication and listening skills</li></ul><ul><li>Navigate multiple systems and digital tools to service our Customers</li></ul><ul><li>Strong flexibility and able to adapt to change</li></ul><ul><li>Self-motivated and ability to manage time effectively</li></ul>Preferred Qualifications<ul><li>Inbound and Outbound call center servicing experience preferred</li></ul><ul><li>Financial Literacy</li></ul><ul><li>Ability to analyze complex account information and make effective decisions in ambiguous situations</li></ul><ul><li>Demonstrate personal excellence by remaining positive and resilient in difficult situations</li></ul><ul><li>Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express</li></ul><ul><li>Assertiveness to handle difficult conversations</li></ul><ul><li>Self-motivated and ability to manage time effectively</li></ul>Schedule:  Business hours of operations are Monday through Friday from 8:00 a.m. to 12:00aEST. Saturday 8:00am to 6:30pm EST, and Sunday 10:00am to 8:30pm EST. Shift differentials for nights and weekend are provided.Candidates must be flexible as shifts will be provided during the training period.This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.Location: 18850 N 56th St.  Phoenix, AZ 85054 (Desert Ridge)Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.&nbsp;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Account Protection Specialist T4

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional &amp; Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.&nbsp;The Centralized Vertical Team&nbsp;sits within the Regional and Centralized Client Group (RCCG) and is responsible for developing relationships with small Merchants. Merchant Specialist are tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 90k small Digitally Managed merchants.Role Overview:The Manager of the Digitally Managed (DM) portfolio is a critical component of the RCCG organization and plays a key role in growth strategy of the Vertical team.&nbsp;&nbsp;The Digitally Managed manager focuses on strategy and process oversight of ~90K of Digitally Managed merchants. The role involves analyzing large data sets and working closely with key partners to ensure oversight and appropriate treatment of this portfolio. This Digitally Managed manager leads and is supported by a dedicated account specialist, who can support merchant outreach and other project initiatives.&nbsp;&nbsp;Additionally, the Digitally Managed leader is responsible for collaborating on projects and initiatives throughout the year to support the broader RCCG organization.Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Focus on strategy, process oversight and oversight of approximately ~90,000 Digitally Managed merchants.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with partners to ensure the right oversight and controls are in place.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand and stay abreast of dynamic changes currently taking shape in the payments industry and leverage insights to support broader team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with key business partners and stakeholders to handle escalated merchant situations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the Vertical Director and Centralized VP to take an active role in the evolution and future development of Digitally Managed space.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must maintain the highest level of compliance and operate with integrity.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze large data sets to create appropriate treatments for a large portfolio.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support merchant outreach and other project initiatives with the help of a dedicated analytic account specialist.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate on projects and initiatives throughout the year to support the broader Vertical team with strategic planning.Qualifications:&nbsp;&nbsp;<ul><li>Strong analytical skills with ability to turn data insights into strategies</li><li>Highly proficiency in Excel and comfortable with creating/presenting via PowerPoint.</li><li>Strong communication skills both written and verbally.</li><li>Demonstrated success in pipeline management as well as strategic account and portfolio planning.</li><li>Strong will to win and growth mindset.Comfortable with change and ambiguity.</li><li>Ability to work with clients from different markets and industries.</li><li>Control Management experience a plus</li><li>4 Year College Degree required.</li><li>Location: Virtual</li><li>Experience with roadmaps, process improvement, and project management required</li><li>People leader experience highly preferred</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, Digitally Managed

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.The successful candidate for this role will be responsible for developing and implementing cutting-edge scalable intelligent solutions. You will collaborate with cross-functional teams to design, develop, and deploy highly scalable and fault tolerant services, applications and models that drive innovation and enhance efficiency in customer servicing space. We are seeking a highly skilled and experienced Senior Engineer with expertise in Java, Microservices architecture on cloud to join our team. Responsibilities: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide thought leadership, engineering expertise and direction to the engineering teams; be versatile and be able to collaborate with business stakeholders, product teams and cross functional technology groups to drive continuous delivery. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and develop applications using Java, Vertx &amp; Reactive framework and Python on Cloud ( preferably GCP) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good knowledge and hands on experience in RDBMS and NoSQL databases such as Oracle, MSSQL, PostgreSQL, MongoDB, Casandra ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with product managers and stakeholders to understand business requirements and translate them into technical solutions. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with software engineers to integrate OOTB services into existing servicing applications and ensure scalability and reliability. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct code reviews and provide technical guidance and mentorship to junior team members. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay abreast of industry best practices and emerging trends in&nbsp; Java, Cloud, database, Python development and AI/ML ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in cross-functional team meetings, brainstorming sessions, and knowledge sharing activities to foster innovation and continuous improvement. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CI/CD Implementation: Implement and manage Continuous Integration and Continuous Deployment (CI/CD) processes A problem solver, open to learning. Should have experience in troubleshooting, optimizing, solutioning and keeping up with evolving technologies - as a leading member of the team.Qualifications &amp; Skills: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Degree in Computer Science with 8+ years in experience ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in designing &amp; developing API, services, ETL applications, Micro services-based architecture using frameworks like Spring Boot or Vertx ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in developing, hosting solutions on Google Cloud Platform- Google Cloud Storage , BigQuery and Vertex AI and leveraging GCP services for specific feature implementations ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with Kafka ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient in Programming Languages: Java, Vertx &amp; Reactive framework and Python and others. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Big Data Platform Proficiency: Skilled in working with Big Data platforms and Big Data lakes. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expertise in RESTful APIs: Understanding of RESTful principles and experience in designing and implementing RESTful APIs for microservices communication. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cloud Knowledge: Proficient in cloud computing technologies. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Banking Data Knowledge: Familiarity with banking data structures and requirements. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Architecture design and modeling: should possess strong skills in designing and modeling complex systems and architectures. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to create scalable, reliable, and efficient solutions that meet business requirements. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Docker and Kubernetes Proficiency: Proficient with containerization and orchestration using Docker and Kubernetes. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous Learning: Commitment to staying updated with industry trends. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to effectively communicate technical concepts to both technical and non-technical audiences. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Should have excellent problem-solving and analytical skills.Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer - Java/Cloud

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional &amp; Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.&nbsp;The Centralized Vertical Team&nbsp;sits within the Regional and Centralized Client Group (RCCG) and is responsible for developing relationships with small Merchants. Merchant Specialist are tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 90k small Digitally Managed merchants.We are seeking a highly motivated and detail-oriented Merchant Specialist to join our team. This position plays a crucial role in supporting the Manager of the Digitally Managed portfolio and will be responsible for executing oversight and treatment needed for ~90,000 Digitally Managed merchants.Strong communication skills are a must as the Specialist will be directly engaging with merchants as well as key internal business partners.A growth mindset with the ability to analyze data and help make informed decisions is essential. You will be instrumental in the roll out of this new strategy and ensuring the right support and controls are in place for this very large portfolio.Key Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the manager of the Digitally Managed portfolio to execute strategies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle necessary client interactions, including escalations and growth opportunities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leverages new, regular reporting &amp; analytics to support large book of business.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interface with internal and external partners to facilitate various initiatives·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in the preparation of reports, presentations, and other documentation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand and effectively communicate the merchant value proposition to our clients.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research and leverage relevant information on the merchant business using multiple sources of data including analytics and internal and external applications to build compelling conversations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document client interactions and update client records in MerchantForce·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comfortable working with a high level of change and ambiguityQualifications:<ul><li>Strong communication skills, both written and verbal</li><li>Experience handling complex client interactions</li><li>&nbsp;Experience with Salesforce, Microsoft Excel, PowerPoint, Word, and Outlook</li><li>&nbsp;Analytic mindset with the ability to analyze data and provide insights</li><li>&nbsp;Ability to interface effectively with internal and external partners</li><li>&nbsp;Detail-oriented and highly organized</li><li>&nbsp;Self-motivated and able to work independently as well as part of a team</li><li>&nbsp;Virtual residing in Arizona required</li><li>&nbsp;Bachelor’s degree Preferred&nbsp;</li><li>Project Management experience preferred&nbsp;</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Merchant Specialist, Digitally Managed

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Credit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit &amp; fraud risk and maintaining our customers’ confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative digital risk products that advance our market share and the way we do business. If you are interested in building the innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Digital Risk Products team.Key Responsibilities:- As a Sr. Associate- Digital Product Management, one would translate needs of business owners/stakeholders and deliver on the Digital Product roadmap- Envision and design of next generation of global consumer and commercial credit risk capabilities spanning limit management, customer management, authorizations and hardship and collections.- Partner with Sr. Manager to transformation of risk systems, play a central role in detailing the blueprint, and work in close partnership with stakeholders in Credit and Fraud Risk, as well as external experts to arrive at the best design/solution and oversee its execution.- Collaborate with cross-functional partners across Credit and Fraud Risk Management, Modeling and Marketing to brainstorm innovative solutions, capture requirements and benefits and drive a common future vision- Determine the requirement readiness for development, initial level of E2E solution design, and rationalization and prioritization- Drive enhancement of end-to-end customer facing processes that support core risk management decisions and create innovative solutions that are cost-efficient and scalable across the enterprise- Work in close partnership with Risk Capabilities and AET to deploy next generation risk capabilities, designed for long-term adaptability- Run ad hoc analytics in support of the capability development- Collaborate with Compliance, Legal, Global Banking, and the AXP Privacy Office to deliver defect-free capabilities with the flexibility to meet evolving customer needs while satisfying all relevant regulatory requirementsMinimum Qualifications:&nbsp;- Deep and broad expertise in consumer or commercial risk management encompassing knowledge of processes and systems- Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change- Ability to communicate and interact effectively with internal and external stakeholders at all levels- Demonstrated ability to think outside the box and design industry leading solutions- Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives desirable- Knowledge of credit authorization, credit bureau, decision science models or experience in another core credit risk management function and/ or knowledge of Amex data and risk technology platforms preferred- Experience on working with Cornerstone Data, SAS/SQL, Hive preferred- Undergraduate degree and 2 year of relevant experience or Advanced degree in mathematics, statistics, engineering, computer science, econometrics, or another related field of study is preferred. and 1 yr of relevant experience&nbsp;Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.We’re looking for a QA Engineer to work on web applications that will be used by tens of millions of American Express cardholders around the world. We want someone with strong technical skills and creativity. Should enjoy solving tough problems and working with new technologies. You should not be shy about sharing your ideas and be obsessive about user experience and high quality.&nbsp;You’ll be part of the Web Engineering team whose mandate is to develop new products and platforms for American Express customers. Web Engineering’s aim is to build interactive experiences at all touch points of a consumer's journey whether before, at, or after the time of purchase.&nbsp;You’ll be working in a fast-paced environment with the stability of working for a Fortune 100 company. Your primary responsibilities will be to work on a small team of engineers developing web applications and experiences. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity. Responsibilities<ul><li>Contribute in an agile team by driving user story analysis and feature grooming, designing and developing thorough test-cases and test scenarios.&nbsp;</li><li>Create and maintain automated tests running in a continuous integration environment.</li><li>Ensure excellent application usability through careful manual testing.&nbsp;</li><li>Collaborate with Product team, development team and backend teams to plan, test and release high-quality features.</li><li>Work closely with development team to iteratively test concurrently with feature development.</li><li>Analyze and create end point mocks to aid in testing.</li><li>Assists in estimation and assessment of feasibility of features.</li><li>Follow and help cultivate consistent development best practices.Work closely with development team to iteratively test concurrently with feature development. </li></ul><h4>Qualifications:</h4><ul><li>3 years of technical experience in a software development organization with a Bachelor’s or Master’s Degree in Science (preferably Computer Science, Engineering or other related disciplines).&nbsp;</li><li>Has exposure to a variety of distributed infrastructure technologies and systems.</li><li>Excellent interpersonal and communication skills.</li><li>Deals well with ambiguous/under defined problems; able to think abstractly.</li><li>Eagerness to work iteratively and collaboratively to build new software.</li><li>Experience writing automated tests for web applications (using Selenium or Webdriver.io).</li><li>Experience in writing automated tests for APIs (using Karate framework).</li><li>2+ years of experience with Java, JavaScript frameworks preferred.</li><li>Experience in financial industry is a plus.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Quality Engineer II - Web Engineering

<h4>How you will change lives</h4>As a Unit Clerk at US Renal Care, you will be an integral part of a cross-functional team, providing operational support to maintain clinic operations and provide the best customer care for patients living with kidney disease.<h4>What you'll be doing</h4>Customer Care. You will be a critical member of the clinic team, creating a welcoming and professional atmosphere by greeting patients and visitors, answering phones, answering patient questions, and assisting patients with transportation arrangements, as needed. Operational Support. You will maintain clinic operations effectively by updating and maintaining medical records, preparing patient records and charts for treatments, and assisting in auditing records for ongoing compliance. You will support financial operations by entering charges and preparing billing and patient attendance logs. You will also complete forms and reports as required by governmental agencies. You will ensure adequate supplies and inventory and reordering when required. In addition, you will help process lab work by preparing lab slips and tubes and directing labs to the appropriate laboratory.

U.S. Renal Care

Dialysis Unit Clerk Certified

SUMMARYThe Payment Poster performs general accounting related tasks in accordance with US Renal Care, reimbursement policies and procedures.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li> Posts and allocates all payments per explanation of benefits to patient accounts for commercial, contract, and government payers</li><li> Posts adjustments as on the approved list and per explanation of benefits</li><li> Ensures there are no variances in batches posted and all reports turned in prior to day end process </li><li> Ensures all posted lockbox batches are scanned and indexed daily to the appropriate patient accounts</li><li> Reconciles EFT (Electronic Funds Transfers) and posts appropriate payments and allocation</li><li> Identifies and reconciles Unapplied account balances where necessary</li><li> Posts all denials received with appropriate reason codes.</li><li> Performs other duties as assigned</li></ul>

Payment Poster

How you will change livesAs a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.What you'll be doingPatient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings. PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

Dialysis Patient Care Technician - Wynn Acutes

SUMMARYThe Acute Registered Nurse provides acute dialysis care and treatment to patients within a hospital environment. This position performs duties as assigned by the Charge Nurse or Acute Manager, including assisting and supervising Patient Care Technicians and Licensed Vocational Nurses. Acute nurses may report directly to an Acute Manager, Administrator or the first line of regional operational management which may be an Area Director, Regional Director, or Vice President of Operations, depending on the region/demographics.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.GROWTH· Assist with clinical and operational processes to improve patient health and minimize hospitalizations and rehospitalization.· Ensure patient and treatment charge information and other related data are accurate and submitted appropriately. · Demonstrate effective use of supplies and staff labor hours.· May participate in inventory management, including end-of-month inventory reporting and adherence to company purchasing protocols.· Perform duties as assigned to meet the patient care or operational needs.OUTCOMES· Administer medications as ordered by the physician..· Provide patient education and follow up as needed.· Assist with program's target goals in meeting quality metrics for patient outcomes in accordance with quality patient care and Company goals.OPERATIONALREADINESS· Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements.· Perform duties at all times within limitations established by and in accordance with company policy and procedures, hospital policy, applicable state and federal laws and regulations.· Complete water quality verification and equipment safety checks prior to each treatment, to include second verification as required.· Complete pre and post treatment physical assessments.· Complete pre and post Handoff Communication with hospital nurses.· Initiate and terminate patient treatments to include connecting and disconnecting catheters and cleaning catheter sites.· Set up dialysis machines; report machine problems to biomedical technician and/or Acute Manager as appropriate.· Clean, disinfect and provide quality control of dialysis machines as required by policy and procedures.· Participate in infection control monitoring, implementation, and recording as requested.· Use personal protective equipment as necessary.· Be familiar with emergency equipment and all emergency operational procedures, as required by hospital.OPERATIONALREADINESS (cont.)· Demonstrate effective staffing based on acuity, skill mix and company guidelines.· Ensure provision of dialysis related services such as Hemodialysis, Peritoneal dialysis, Continuous Renal Replacement Therapy (CRRT) and Plasmapheresis (TPE) if contracted to do so.· Participate in all surveys as required.· Ensure nursing care is carried out as directed and treatment is administered in accordance with physician orders.· Ensure appropriate and required information is documented in patient records.· Inform Supervisor, Medical Director or Physician and Hospital Liaison of all incidents, conditions, and concerns related to patient care, staff and patient safety, and in accordance with company policy.· Prepare and maintain dialysis machines and systems per policy: maintain dialysis records, prepare dialysis water treatment system for use according to established procedure and understand technical operations to troubleshoot problems independently.· Notify Bio-Medical Technician regarding machine or water treatment malfunctions, values out of parameters and document as required. PARTNERSHIPS· Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician.· Maintain collaborative working relationship with physicians, nurse practitioners, and other hospital healthcare professionals.· Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.· Address patient concerns timely and professionally; following hospital policy.STAFF DEVELOPMENT/ RETENTION· Participate in staff meetings as required. Attend and complete all company and hospital required in-service and continuing education.· May delegate tasks to competent licensed and unlicensed staff per applicable state practice act.· Assist with staff training as requested.· Lead staff in team concepts and promote a team effort.

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