Police Communications Operator
Job ID: 11398
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp
FLSA Status
Non-exempt
Posting End Date
Open Until Filled.
Earliest Start Date
As Soon As Possible.
Salary
$38,500 Annually.
Hours per Week
Must be able to work various rotating shifts, including weekends and holidays as assigned.
Hiring Department
Police Department
Please Note
Note: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Required Application Materials
Submission of a resume is required for all positions at the University.
Submission of a cover letter and a list of 3 references is strongly preferred.
Purpose of Position
The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answer administrative telephone lines, enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police, security, and technical support services. The Police Telecommunicator also monitors closed circuit television (CCTV) during special events and for security related activities, and performs multiple tasks concurrently, while working in a fast paced environment and maintaining a professional and positive demeanor. This position will also serve as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
This position impacts law enforcement and security effort of UTPD. The position is supervised by the Police Telecommunications Supervisor.
Essential Functions
Answers Emergency 9-1-1 and non-emergency telephone calls for police, security, and technical support events and services.
Enters information concerning calls for technical support and security related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment.
Forwards calls received in the Police Communications Center to the appropriate office of the UTPD.
Monitors closed circuit television (CCTV) for situations indicating a need for a law enforcement or security response and forwards the information to the appropriate police dispatch station to initiate a proper response.
Composes and distributes shift and found property logs and performs other police communication center paperwork.
Provides police personnel information from local, state, and national crime information centers.
Retrieves and enters computer data for emergency response personnel within the service area.
Must be able to work various rotating shifts, including weekends and holidays as assigned.
Complies with all State and University policies.
Other duties as assigned.
Required Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education required: High school diploma or general education degree (GED)
Minimum Experience required: One (1) year of experience in customer service or related field.
Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license within first year of hire.
Must be a United States citizen by regulations of The Texas Commission on Law Enforcement.
Conditions of Employment
Applicants must successfully complete a Public Safety Telecommunication (PST) test. The recommended testing is the International Personnel Management Association (IPMA) Public Safety Telecommunication Test or CritiCall. This testing will be administered by the Police Department before hire.
Proof of TCOLE Telecommunications Operator license. Must be attained within first year (12 months) of hire to maintain employment.
Preferred Qualifications
Associate's degree or thirty credit hours in Criminal Justice or related field.
One (1) year experience in a physical plant, public safety or emergency communications field.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand or walk. The employee is continuously required to sit; occasionally use hands to feel; reach with hands and arms; talk and hear. The employee is occasionally required to lift and move up to 50 pounds. The employee is frequently required to push/pull up to 10 pounds and occasionally required to push/pull up to 50 pounds. The employee is continuously required to use a computer and/or keyboard.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires working in an enclosed, secured communications environment. Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.
The noise level for this work environment is usually moderate.
Additional Information
Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior approval of the Director of Police, The University of Texas System; such requests may be submitted to the Director of Police by the employing Chief of Police or the candidate.
EO/AA Statement
In keeping with its Access, Excellence, and Impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.
To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=11398&PostingSeq=1
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