Talent Development Program Manager

Talent Development Program Manager 

Interested candidates must apply to the Talent Development Program Manager posting by visiting careers.paturnpike.com by September 27, 2024. 

Posting Start Date: September 16, 2024 Posting End Date: September 27, 2024 Position Number: 80005390 Union: Non-Union FLSA Status: Salaried Exempt Department: Human Resources – Talent Development Salary Grade: E-16 Salary Range: $78,549.74 - $117,824.62 Employment Type: Full Time Building Location: Central Office Building Building Street: 700 S. Eisenhower Boulevard Building City: Middletown Building State: Pennsylvania (US-PA) Building Zip Code: 17057 Work Schedule: Flexible Work Options 

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future. 

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as: 

Hybrid Work - combination of remote and in-person reporting 

Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days 

*Some options may require completion of probationary period.  

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.  

Applicants must be currently authorized to work in the United States on a full-time basis.  The Commission will not sponsor applicants for work visas. 

Job Purpose and Summary 

The Pennsylvania Turnpike Commission is seeking an experienced Talent Development Program Manager to join our team and contribute to our mission of empowering individuals to reach their full potential. This role will be the leader for talent development efforts across the organization and will work with employees at all levels, including the Executive Management Team. The ideal candidate for this role will be an innovative self-starter who has boundless initiative. You will guide and contribute to the development and implementation of a learning journey aimed at cultivating and enhancing leadership and personal development skills for all employees.  

The position is based in the Human Resources department and requires individual contributions while also providing guidance to three (3) Talent Development team members. Core training areas include Leadership, department level Professional Development support, soft-skills enhancement and other strategic performance objectives/core value training initiatives (Safety, etc.). The candidate should have leadership experience with a small team and be well-versed with presentations (virtual and in-person), adult learning theory, instructional design, skills assessments, eLearning platforms and administrative management of the Learning Management System (LMS). 

Essential Functions & Responsibilities 

Manages, plans, and organizes the operations and staff functions of one or more major HR program areas including supervision, performance management, delegation of work assignments, and review of work product.  

Manages, develops, and implements various HR programs and projects. Reviews the work of others to ensure consistency and compliance with programs. Develops recommendations for improvements and implements changes to facilitate effectiveness. 

Ensures staff provide accurate, timely, and relevant resolutions, information, and/or guidance. Provides high-level consultation and guidance on escalated issues. 

Manages and reviews internal/external correspondence, agendas, logs, reports, documentation, and other information related to program area(s). Ensures accuracy and consistency. 

Reviews executive and Commission approvals and ensures staff take the appropriate actions to implement. 

Manages the maintenance of highly technical systems and applications. Works closely with the IT Department for all stages of design and implementation of new/enhanced HRIS and interfaces for the effective management of assigned programs. 

Responsible for, and participates in, ongoing HRIS maintenance, security access, changes, and configuration. 

Leads the Request for Proposal (RFP) and Request for Quotation (RFQ) process for services or vendors related to the program unit. Reviews and approves information and/or invoices relating to departmental contracts. Ensures compliance associated with assigned programs. 

Manages the analysis and compilation of data. Reviews work to ensure accuracy and completeness of narrative reports, correspondence, and other documentation prior to submission. 

Generates and analyzes complex reports and data. Conducts audits and ensures accuracy of system data. 

Actively participates and provides information for the HR strategic/business plan and division budget. 

Manages the development and delivery of trainings/presentations. Delivers high-level complex trainings. Ensures training is provided to employees to promote a thorough understanding of HR programs, policies, and procedures. 

Reviews and approves HR intranet/extranet content and ensures information regarding programs remains current. 

Serves as a customer service leader and manages the communication between staff and internal/external customers. Provides guidance and recommendations to department heads, managers, and other staff on policies, procedures, programs, and guidelines. Coordinates with other departments to implement changes. 

Manages the administration of requests and system changes to ensure they are handled accurately, promptly, confidentially, and professionally. Ensures requests comply with established policies, procedures, laws, and regulations. 

Develops, designs, and administers employee retention strategies to ensure that the PTC is offering competitive and fair employment packages/incentives. 

Develops policies and/or procedures to facilitate effectiveness for assigned area(s). Reviews and initiates changes to existing policies and/or procedures. Ensures appropriate communication and implementation of changes to all impacted staff. 

Prepares assigned program area data for contract negotiations. Reviews and suggests language for collective bargaining agreements. 

Represents the PTC at hearings and investigations. Provides guidance and recommendations regarding disciplinary issues. Performs or participates in investigative reviews and disciplinary conferences. 

Reviews and identifies legal/governmental changes, requirements, and regulations that may impact HR program area(s) and ensures compliance with policies, procedures, and programs. 

Qualifications 

• Ten (10) years of experience in Human Resources  

OR 

 • Six (6) years of experience in Human Resources AND a bachelor’s degree in human resources or related field.  

Equivalent combination of education and/or experience may be accepted. 

 • Three (3) of the years of experience must be in a supervisory or project lead role capacity. 

 • Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.  

• Experience working with HRIS is preferred.  

• TRAINING 

In addition to the general requirements, education and/or experience in education and/or training could be accepted. 

Competencies 

Active Listening 

Attention to Detail 

Business Acumen 

Critical Thinking 

Human Resources 

Influential 

Initiative Driven 

Leadership 

Problem Solving/Analysis 

Strategic Thinking/Planning 

Physical Demands and Work Environment 

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel and/or fieldwork and exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments. 

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.   

Benefits  

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement.  In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.   

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.