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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.<h4>Responsibilities</h4><ul><li>Drive delivery within a fast-paced agile environment. </li><li>Work with highly talented engineers to build and deliver the roadmap to bring the customer experiences to life.</li><li>A clear articulation and understanding of the architecture.</li><li>Work with product development closely to understand the product and customer needs; and enable the product and customer vision for the company.</li><li>Engage in hands-on design and ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product roadmaps.</li><li>Collaborate with a wide variety of stakeholders within business and technology teams to drive change required to execute product roadmaps.</li><li>Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases.</li><li>Remove Blockers raised by the teams and from external teams/stakeholders.</li><li>Workspace maintenance (Jira). </li><li>Define and maintain release plans, milestones and constant communication in case of changes.</li><li>Track Progress at a domain level.</li><li>Sprint (or cycle) Planning and closures (Ensuring tasks are closed, making sure PO accepts, marking user stories as released).</li></ul><h4>Qualifications:</h4><ul><li>Solid experience building and leading development.</li><li>Experience building out consumer-facing digital experiences and platforms high performance, availability, and high scalability.</li><li>Extensive hands-on experience building and managing the development of complex, large scale applications and products that require a deep understanding of application logic and dependencies. </li><li>Experience with Agile, Scrum or other rapid application development methodologies is required. University Degree in Computer Science, or Engineering-related field required.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Technical Program Manager - Web Engineering

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us a crucial part of our customer servicing.&nbsp;&nbsp;Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve ambitious problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of #TeamAmex.Global Servicing Group Technology (GSGT) team is seeking a Product Delivery and Integration Director to lead multiple application teams within GSGT. As the Director of the PD&amp;I team, you will lead a collaborative, diverse, and inclusive team of Agile Champions, Release Train Engineers, and Technical Program Managers. Drive alignment and execution of strategic initiatives across the organization. You and your team will work closely with Product and Engineering teams across the GSGT portfolio to deliver end-to-end program management activities in alignment with business objectives, strategic vision, and roadmap.&nbsp;We look primarily for people who are passionate about solving business problems through innovation and engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of program management and partner continuously with our many collaborators daily to stay focused on common goals. We accept a culture of experimentation and constantly strive for improvement and learning. We welcome varied view points and people who are not afraid to challenge assumptions.&nbsp;Key Responsibilities&nbsp;<ul><li>Partners and collaborates with Product Management, Technology Leaders, andteams to understand the intended outcome of the program, manage delivery, andcommunicate progress delivery.</li><li>Translates key business goals and enables coordination of Product Management and technology leaders and teams to drive alignment of activities to achievedesired outcomes.</li><li>Coordinates and reviews portfolio’s end to end delivery plans.</li><li>Supports and guides the development process, collaborating optimally acrossmultiple cross-functional teams to skillfully complete deliverables in a timelymanner.</li><li>Dedicatedly anticipates any risks and issues during the delivery of the portfolio plan and ensure that appropriate mitigation actions are undertaken.</li><li>Facilitates the engagement of end-to-end delivery and/or support teams, negotiating where vital to resolve any resourcing conflicts that may arisedue to availability or skill.</li><li>Promotes continuous improvement in Technology delivery processesto drive overall improvements.</li><li>Actively engages in resourcing processes to ensure organization agility.</li><li>Ensures adherence of portfolio (or Platform) supported relevant compliance requirements.</li><li>Works with the Service Delivery/Technology Operations to ensure quality and performance&nbsp;of program supported to achieve intended outcome.&nbsp;</li></ul>Technical Skills<ul><li>Overarching understanding the technical platforms and architectural integrations.</li><li>An understanding of technical integration to ensure alignment of technical&nbsp;solutions across platforms and risk mitigation.&nbsp;</li></ul>Leadership and Coaching<ul><li>Champion of Lean-Agile practices and approaches by encouraging and supporting enterprise Agile maturity progression.</li><li>Builds and develops high performing teams.</li><li>Encourages diversity of thought and demonstrates an open approach.</li><li>Cultivates a culture of trust and leadership in others.</li><li>Champions a learning culture to drive continuous improvements and standardization.</li><li>Respectfully and purposefully challenges the status quo.</li><li>Ensures collaboration and quality practices between Leaders, Agile teams, and Product&nbsp;teams.</li><li>Provides support and guidance to teams in the technical infrastructure processes.</li><li>Influence with or without authority through effective change and leadership management.&nbsp;</li></ul>Communications<ul><li>Create and deliver executive-level and partner communications, elevating the product teams unified messages to drive decisions and accelerate decision making.</li><li>Collaborates with cross-functional senior leaders to plan and define the approach to communications and summary materials covering diverse topics including operations, delivery, finance, and business.</li><li>Oversees the process and materials to share out roadmaps on a regular cadence to ensure collaborator alignment and awareness.&nbsp;</li></ul>Process Improvements<ul><li>Collaborates with senior leaders (both internal and external to GSGT) to recommend and implement process improvements to drive operational efficiency and effectiveness.</li><li>Reviews and presents materials to senior leaders on recommendations to tackle overly sophisticated portfolio challenges, using relationships and subject matter expertise for the GSGT portfolios.&nbsp;</li></ul>People &amp; Culture<ul><li>Collaborates with senior leaders to develop educational strategies across partner groups to provide effective knowledge sharing and ensures alignment of learning to annual and long-term organizational goals and priorities.&nbsp;</li><li>Influence others, often without direct authority, persuading with compelling data, facts, and conclusions.</li><li>Lead diverse, inclusive, and geographically dispersed teams, inspiring employee engagement, retention, progression, and performance management.</li><li>Develop collaboration and clarity between product, engineering, lines of business, and enterprise teams.</li><li>Establishes the strategic approach for the management and monitoring of the portfolio based on broad functional goals</li></ul>Qualifications/Skills<ul><li>5+ years in a Technology PD&amp;I (Product Delivery &amp; Integration) leadership role, with strong experience in leading large Technology programs.</li><li>Bachelor’s Degree or equivalent experience in related field required, advanced degree preferred.</li><li>Proven record of accomplishment of leading multiple portfolios/programs/projects at a time with a demonstrated skill and maturity of integrating software and end to end delivery across the Enterprise.</li><li>Strong experience in leading end-to-end testing across many platforms.</li><li>Demonstrated experience with system architecture, design &amp; integration as well as business knowledge in multiple subject areas.</li><li>Experience in people leadership including coaching, mentoring, and conflict resolution.</li><li>Experience and knowledge of Enterprise Platforms.</li><li>Additional Agile certifications a plus.</li><li>Excellent verbal and written communication skills and experience working with senior leaders</li><li>Agile Methodologies and Practices</li><li>Communication Management</li><li>Technical Skill and Data Visualization</li><li>Portfolio/Program Strategy, Risk Management and Strategic Planning&nbsp;</li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director Prod Delivery&Integration

You Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.As part of the Global Merchant &amp; Network Services group (GMNS) the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner’s needs.Reporting to the Director of Acquirer Platform Transformation (APT) – Product Management, this newly created role the Associate, Acquirer Product Management (APT), will have the exciting opportunity to be part of a key strategic priority for the GMNS business. This team is responsible for evolving the strategic agenda focused on how we are modernizing and transforming our Acquiring products and processes globally. This includes setting the strategy, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated value to our Merchants and Partners.As a key member of this team, your responsibilities will include:<ul><li>Assist in defining products and services that provide value and a seamless customer experience </li><li>Continually refine prioritization to maintain product roadmaps including sustaining a backlog of features.</li><li>Partner with Product Delivery teams to design, validate, and execute new solutions while ensuring roadmap execution.</li><li>Collaborates with stakeholders and deliver teams to define trackable success metrics to enable analytic-driven decision-making</li><li>Support market readiness of product releases including preparation and deployment of documentation and training to ensure successful adoption.</li></ul>The successful candidate will have the following:<ul><li>Intellectual curiosity: High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills and ability to deal with ambiguous or undefined problems.</li><li>Highly collaborative: Ability to collaborate and build strong relationships with internal and external stakeholders to influence, inspire and deliver value beyond traditional means.</li><li>Great attitude: High energy, an optimistic attitude, eagerness to learn, high level of accountability and a good sense of humor.</li><li>Experience: Background in Product Management and an understanding of the payments industry, preferably including merchant acquisitions; 2+ years of experience in Product Management and/or Product Development preferred.</li><li>Education:Bachelor's degree required; Bachelor's (or comparable experience) in Business, Economics or Marketing is highly preferred.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Associate, Acquirer Product Management (APT)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.American Express’s Financial Intelligence Unit (FIU), within Global Financial Crimes Compliance (GFCC), provides end-to-end support and oversight of global financial crimes investigations.&nbsp;&nbsp;In conjunction with GFCC partners, the FIU develops and implements automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior.&nbsp;&nbsp;The FIU also investigates potentially suspicious financial activity and, when appropriate, files suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally.&nbsp;&nbsp;In addition, the FIU manages risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and also manages risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The FIU performs a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act, the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.American Express’ Financial Intelligence Unit (FIU) has implemented a comprehensive screening process to identify all potential and existing account relationships among all lines of business with Sanctioned Persons &amp; Entities and Politically Exposed Persons (PEP). The initial screening process for certain markets is performed by FIU-Sanctions; it occurs across several lines of business, including consumer card, corporate card, and merchant, and includes primary and supplemental cardholders, directors, beneficial owners, and other related parties. FIU-Sanctions performs a critical role in ensuring that American Express adheres to international regulations. This position will work globally with various teams across American Express, market compliance officers, line of business representatives and CADENCE users, among others.Job Responsibilities<ul><li>Conducting Sanctions and Politically Exposed Persons screening in Bridger, the enterprise screening tool</li><li>Performing enhanced due diligence research</li><li>Collaborating with lines of business and market compliance teams</li></ul>Qualifications<ul><li>Keen attention to detail in investigation, analysis, and documentation</li><li>Understanding of AMEX’s Sanctions, PEP and RCA regulations</li><li>Proven analytical and problem-solving skills</li><li>Computer and internet research skills</li><li>Knowledge of both Dow Jones and LexisNexis</li><li>Knowledge of applicable AMEX internal systems</li><li>Effective communication and excellent writing skills</li><li>Ability to manage multiple and varied projects simultaneously</li><li>Bachelor’s degree preferred</li></ul>Salary Range: $20.00 to $33.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Compliance Assistant - Sanctions Screening

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Manager &amp; Counsel – American Express Global DiningThe U.S. Consumer Services team of the General Counsel’s Organization (GCO) is seeking a Manager &amp; Counsel to support Global Dining. The Global Dining team’s mission is to continually define the company’s dining strategy, with a focus on supporting some of the world’s best restaurants, using technology to imagine the future of hospitality and developing Card Member dining benefits. The position will work closely with business partners, legal professionals in the GCO, as well as stakeholders across the enterprise, to provide day-to-day support on a diverse array of legal issues. Role &amp; Responsibilities:<ul><li>Participate as part of a team of seasoned attorneys serving as the primary business lawyers and strategic advisors to the American Express Global Dining business</li><li>Provide legal advice and strategic support to business clients responsible for American Express’s Global Dining strategy on a wide range of matters, including product development and other matters impacting the product roadmap, business development initiatives, strategic negotiations, issue and dispute resolution, and various regulatory matters. </li><li>Support contract drafting and negotiations for a broad range of agreements, with varying complexity. Examples include partnership agreements for technology integrations, and software-as-a-service, software licensing, and data licensing agreements, vendor agreements, supplier agreements, sponsorship agreements and other strategic agreements. </li><li>Provide support for strategic initiatives and special projects underpinning American Express’s Global Dining strategy</li><li>Form strong partnerships with business teams, GCO colleagues, Line of Business Compliance, Risk, Finance, Privacy, Global Marketing and Control Management teams to mitigate legal, operational, regulatory and reputational risks </li><li>Develop subject matter expertise on laws and regulations that impact consumer facing offers and benefits, including UDAAP.</li><li>Collaborate across the General Counsel’s Organization to facilitate knowledge sharing and best practices </li></ul>Minimum Qualifications<ul><li>Bachelor’s degree and J.D. </li><li>Admission to practice law in the New York in good standing.</li><li>4+ years of relevant work experience in a law firm and/or in-house corporate legal environment</li></ul>Preferred Qualifications<ul><li>High-energy, self-starter with strong written and interpersonal communication skills </li><li>Ability to handle multiple workstreams simultaneously, take on new responsibilities and prioritize work in a dynamic, deadline intensive environment</li><li>Must work well in cross-functional team settings and have a keen eye for initiating and driving end to end process improvements to enhance efficiency and productivity</li><li>Proven ability to act as a trusted advisor to business teams</li><li>Experience in technology transactions work is a plus</li></ul>Additional Details<ul><li>Location:&nbsp;200 Vesey St, New York, NY 10285</li><li>Workplace Flexibility:&nbsp;Hybrid</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager & Counsel  – Global Dining

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the LaGuardia Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 05:00 AM – 10:00PM Monday-Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge - LGA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. As a Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:·Onboarding new technologies·Observability·Drive Issue Resolution (triage, troubleshoot, resolve)·Lead teams as needed to drive resolution·Incident CommunicationsMinimum Qualifications·Must have earned a bachelor’s degree program in Computer Science, Computer Engineering, or another technical field&nbsp;·Students must have a graduation date between December 2024 and June 2025·Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.·Experience with debugging techniques for root cause analysis of issues.·Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.·ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management. ·Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.·Proficient verbal and written communication skills.·Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude Preferred Qualifications·Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.·DevOps knowledge for highly available IT infrastructure·Building live production APIs and services.·Experience with automation development.·Familiar with Agile or other rapid application development methods.·Hands-on expertise with application design, software development and automated testing.·Experience in technology for the banking and payments industriesSalary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United Statesis required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Campus Undergrad- 2025- Full-time Service Assurance Engineer II, PHX

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The Network Acquirer Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious problem solvers as we tackle the most imperative initiatives facing the payments industry today.The&nbsp;Network Delivery&nbsp;team within NAS delivers&nbsp;new technical solutions&nbsp;to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments.&nbsp; A role in the Network Delivery team will challenge you to broaden your skillset and industry acumen in a collaborative, diverse and inclusive team environment.We are looking for a talented Digital Product Manager to join our team.&nbsp; This role will be responsible for managing the backlog and delivery of Single Message and Debit processing. In this role you will be part of launching new capabilities and driving improvement of the Debit Customer Experience for the American Express Network. Key Job Responsibilities:<ul><li>Supporting the development and execution of the&nbsp;Network Acquirer Solutions&nbsp;product vision, strategy, and roadmap</li><li>Supporting planning and scheduling of delivery of Strategic Technology Priorities</li><li>Owning key stakeholder communications on progress of committed initiatives.&nbsp;</li><li>Owning product discovery by forming hypotheses, defining objectives and key results, and recommending options that best balance cost-benefit to achieve defined outcomes.</li><li>Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency.</li><li>Prioritizing and coordinating initiatives to reduce friction in partnership with Technology and Subject Matter Experts via annual, PI, and sprint planning.</li><li>Collaborating with the Director, and partner product teams to identify discovery outcomes and development feature backlog.</li><li>Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies.</li></ul>Preferred Qualifications<ul><li>Experience with Payment Processing delivery strongly preferred. </li><li>Aptitude for user experience and technology with the ability to operate fluently across data/analytics, design and engineering.</li><li>Product Management experience in an Agile environment.</li><li>Proven ability to execute against a product vision, strategy, and prioritized backlog.</li><li>Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.</li><li>Relationship management skills with ability strengthen business partnerships across business units and key functional support areas.</li><li>Ability to coach and motivate team members and foster a diverse and inclusive team culture, encouraging input and from all team members.</li><li>Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement.</li><li>Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.</li><li>Experience running cross-team Discovery for new products and product enhancements is a plus.</li><li>Experience working in a dynamic environment.</li><li>A good balance of technical knowledge and business acumen</li><li>Ability to delegate effectively and empower and support decision-making.</li><li>Bachelor's Degree preferred or relevant years of professional experience.&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Mgr-Digital Product Mgmt

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.&nbsp;American Express is looking for an ambitious Software Application Developer in the Global Risk &amp; Compliance Technology (GRCT) organization. GRCT provides Technology solutions for the Global Financial Crimes Compliance Business starting from the acquisition of a customer and throughout the life cycle of Customer Management. This position will be engaged to work on our Second Line Platform Modernization initiative, delivering software and application capabilities for our business and product partner teams.The Senior Engineer in this role will perform aspects of software development for assigned applications including design, developing prototypes, and coding assignments. Function as a leader on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation). Conducting code reviews and following a test driven design approach to deliver software that is fully tested via automation. Debugging software components and identify code defects for remediation. The Engineer will collaborate closely with product and business partners to understand the approach and craft a system that fuels future growth and expansion through reusability.&nbsp;The ideal candidate will have a BS or MS degree in computer science, computer engineering or similar field and proven Web development work experience. Expertise with Kotlin, React, HTML5, CSS3. Expertise with developing REST APIs. Detailed understanding of JSON, Web Service technologies, and data structure fundamentals. Demonstrated experience in Agile development, application design, software development, and test automation. Understanding of networking principles, performance testing, CICD and DevOps. Be self-motivated, able to collaborate and get results. Be curious, and have an ability to experiment with, learn and apply new technologies quickly. Excellent written and verbal communication skills. A shown ability to solve technology problems and the ability to influence and optimize guidance from key partners. Finally, a passion for shipping quality software fast and frequently with keen attention to detail.Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer - SLPM Sr Developer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Optimization &amp; Call Management Team (GOCM) a division of the Strategy and Support function within Global Servicing Group (GSG) are primarily responsible for ensuring that GSG operational performance goals are met effectively and efficiently across the LACC region. We deliver this through our expertise in Capacity Planning, Contact Strategy execution, Analytics and Project execution. As a GOCM Dialer Analyst you will be a strong communicator with the talent to drive and advance the performance of the business. In return you will receive personal development, recognition and a great working environment within a Global team who are continuously developing and shaping its operational support function and are leaders of innovation. The GOCM team offers substantial training and the opportunity to gain valuable experience within Analytics, Project Management and Stakeholder Engagement.How will you make an impact in this role?<ul><li>Developing and leveraging close relationships with business partners to enable successful delivery on operational goals.</li><li>Driving key metrics by making considered recommendations based on identifying and analysing data and implementing strategies.</li><li>Reporting performance of all LACC business units to Business Operations management team on an intra-day basis.</li><li>Ensuring outbound contact rates are maximized by effective planning of resources and real-time monitoring.</li><li>Facilitating &amp; conducting daily production meetings with operational stakeholders across GSG.</li><li>Using root cause analysis to influence planning, forecasting, and resource requirements.</li><li>Real time understanding of outbound dialer and the execution of daily production strategy.</li><li>Ensuring all inbound service level objectives are being achieved: monitoring call volumes &amp; queues based on real time call arrival and real time staffing levels across the network.</li><li>Recommend Best Time to Call times making sure that we are contacting customers in the most efficient way.</li></ul>Please note: As a team we are required to be flexible in our working hours to cover the needs of our business.Minimum Qualifications<ul><li>Excellent communicator with the skills and talent to build strong and positive relationships.</li><li>A strong understanding of the Credit Portfolio along with metrics and performance targets.</li><li>Problem solver who has the ability to think fast, spot trends, generate new ideas and to deliver to tight deadlines.</li><li>Self-motivated planner and organizer with a strong work ethic and high personal standards.</li><li>Team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.</li><li>Aptitude for managing multiple and changing priorities efficiently and effectively.</li><li>Strong knowledge of MS Office Suite, presenting skills and WebEx. A good understanding of Contact Center resource, forecasting, planning techniques including Real Time Adherence such as Pulse and Genesys WFM RTA and technologies including Genesys WFM, Genesys Administrator, nVision, GAX and GCXI is essential.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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