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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.At the heart of our Enterprise Salesforce Center of Excellence (COE), we are reimagining how we deliver platform solutions to enhance our strategic agility, accelerate time to market, and optimize delivery effectiveness. Our mission is to empower our marketing, sales, and account development teams to collaborate seamlessly and drive exceptional results in a multi-channel era.We work closely with various departments, onboarding new ones and expanding relationships with existing to help deliver against their digital acquisition and marketing goals. As we navigate new challenges, we need to do more with our existing talent: driving sales, retaining clients, and enhancing overall satisfaction. Salesforce is the cornerstone of our strategy, fueling enhanced productivity across our organization.We’re on a journey to build a best-in-class Product Organization—one that not only understands technology but also how it intersects with the people who rely on it every day. Innovation, fresh perspectives, and insightful ideas are at the core of how we create powerful, personalized, and fulfilling experiences for our customers. If you're passionate about creating breakthrough products and making a tangible impact on our marketing partners, sales teams, and customers, this is the place for you.You won’t just keep up; you’ll lead the way!As part of our team, you’ll be challenged every day to shape the future of our Enterprise Sales &amp; Marketing Teams. Here’s what you’ll be doing:Role: Digital Product ManagerAs a Digital Product Manager, you will be essential to how we enable new integration capabilities to connect with the Enterprise future of marketing platforms and Salesforce Marketing Cloud (SFMC). They will define and own middleware automation strategy &amp; product roadmap, which will establish our point of arrival for Marketing Send Experiences across the organization– partnering closely with product teams, stakeholders, Salesforce professional services, &amp; end users to drive value. This will put the Digital Product Manager front and center as the key relationship owner with our Enterprise Digital &amp; Data Services (EDDS) teams – a key constituents for whom we serve. The Digital Product Manager will also be key to how we constantly improve and iterate on our capabilities, serving as a key bridge – listening to our users – to help our teams iterate, test, and learn.Key Responsibilities:<ul><li>Collaborate with Enterprise partners:&nbsp;Partner with the other Enterprise product teams and MarOps to enhance our email marketing operations via SFMC. Be the subject matter expert, deeply understanding the needs of our business partners and MarOps processes to shape the strategy and delivery of enhanced go-to-market operations. </li><li>Drive Engineering Initiatives:&nbsp;Work closely with our engineering team to ensure they understand the business outcomes we aim to achieve. Assist in advancing key initiatives, crafting stories, and maintaining documentation </li><li>Stakeholder Partnership:&nbsp;Build strong relationships with Marketing, Data, Technology, and Operations teams. Understand their needs, advocate for optimal solutions, and help prioritize workstreams. Serve as the bridge between business and technology, ensuring alignment across all parties.</li></ul>Qualifications:<ul><li>Experience:&nbsp;3-4 years in a product development or marketing technology role.</li><li>Technical Proficiency:&nbsp;Hands-on experience with marketing platforms or MarOps processes. Good understanding of backend MarTech systems across the campaign lifecycle</li><li>Communication Skills:&nbsp;Excellent communication abilities to align stakeholders, influence priorities, and foster positive relationships.</li><li>Curiosity &amp; Problem-Solving:&nbsp;Passionate about understanding complex systems and processes and finding ways to improve them.</li><li>Self-Motivation:&nbsp;Energetic, self-driven, and thrives in a fast-paced, complex environment.</li><li>Project Management:&nbsp;Strong project management and analytical skills.</li><li>Agile Methodology:&nbsp;Experience with Agile software development methodology.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Salesforce Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. At American Express the Enterprise Salesforce teams create solutions on the Salesforce platform by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for 20K + Sales, CRM, and Marketers across the Enterprise.&nbsp;Roles &amp; Responsibilities<ul><li>Lead the analysis, high level &amp; low level design for product enhancements &amp; new capabilities.</li><li>Collaborate with architects &amp; peers to design applications that aligns with long term architecture strategy and Enterprise guidelines.</li><li>Provide technical leadership to team members by mentoring &amp; coaching, design &amp; code reviews etc.,</li><li>Proactively identify technical debts in the platform and prioritize with product owners to resolve them before it results in production impact.</li><li>Maintain high standards of software quality by defining &amp; enforcing best practices &amp; processes for teams to follow</li><li>Lead with “Automation mind-set” - Eliminate repetitive manual process through automation.</li><li>Work with various stakeholders to plan the releases, identify risks &amp; mitigation throughout project lifecycle.</li><li>Understand platform roadmap and contribute to the platform strategy initiatives.</li><li>Stay current on the enterprise initiatives, mandatory compliance/regulatory technical requirements and ensure the requirements are met.</li><li>Leadership</li><li>Demonstrate increased self-reliance to achieve team goals</li><li>Influence team members with creative changes and improvements, challenge status quo and demonstrate taking risks.</li><li>Continuously identify opportunities to improve efficiency of the team by analyzing existing workflow, driving the team to be more effective, productive, and demonstrating faster and stronger results.</li><li>Mentor and guide junior team members to success within the team</li><li>Excellent communication &amp; co-ordination skills</li><li>Minimum Qualifications</li><li>&nbsp;Experience</li><li>Bachelor’s Degree in related field preferred; proven industry experience.</li><li>8+ years of software engineering, architecture experience.</li><li>Proven ability to architect, design &amp; implement scalable, resilient, highly available solutions to complex business problems.</li><li>Experience in leading 1 or more scrum teams and providing technical directions to the teams.</li><li>Experience supporting production issues with on-call support.</li><li>Knowledge/Skills</li><li>Significant expertise in architecture &amp; design patterns, designing &amp; building enterprise applications.</li><li>Experience in cloud platforms is a plus.</li><li>Hands on experience in designing &amp; developing applications using Java 11 or higher with Spring framework, Spring Boot, REST APIs, Spring Security or similar security frameworks, RDBMS(Postgres/Oracle or similar), Containerization etc.,</li><li>Hands-on experience in analyzing production issues using logging, monitoring &amp; alerting tools.</li><li>Thorough knowledge on application security guidelines &amp; vulnerabilities management</li><li>Experience on DevOps related practices such as CI/CD, Logging, Observability, Monitoring etc.,</li><li>Thorough knowledge of multi-tier application architectures.</li><li>Proven experience in driving test automation using test frameworks</li><li>Knowledge and understanding of the SDLC principles and key controls</li><li>Good understanding of BDD &amp; TDD practices.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.&nbsp;&nbsp;The Liquidity Risk Management (LRM) team is a part of the Global Treasury Organization at American Express. The team’s core objective is to ensure the company meets its regulatory liquidity needs by forecasting the company’s regulatory liquidity requirements, collaborating with the funding team to ensure timely funding of those needs, and performing stress testing to ensure the company remains compliant with all regulatory liquidity requirements on an ongoing basis. This Manager role is an amazing opportunity to take responsibility for performing all regulatory liquidity risk management forecasting, stress testing, analytics, and governance activities as American Express migrates from a Category IV banks to Category III &amp; II in coming years. How will you make an impact in this role?·Support identification and management of data sources used for liquidity management, including data definition, data model management, coordination with central data office and management of changes in upstream data sources.·Analyze large data sets and summarize key messages for management to help in form funding and business strategy decisions.·Perform Liquidity Coverage Ratio (LCR), Net Stable Funding Ratio (NSFR), Liquidity Stress Testing (LST) and other LRM processes and present at the Funding &amp; Liquidity Committee and other management meetings.·Perform analysis and review of liquidity assumptions, methodologies and processes for liquidity sources and uses for LCR, NSFR and LST. Support ongoing evolution and maintenance of the liquidity assumptions.·Develop and monitor liquidity metrics to help senior management identify and manage emerging liquidity risks.·Support preparation of key committee materials and preparation of documentation.·Support analysis of new products and product changes to assess impact on liquidity metrics and reporting requirements.·Conduct the review, refresh and reporting of the concentration risk limits framework, early warning indicators and material non-US entity stress testing.·Maintain the company's LRM policy and supporting internal control group reviews and regulatory exams.·Work closely with Bank Legal Entity Management teams to provide SME support for LRM at regulated entities.Minimum Qualifications<ul><li>3-5 years Finance/Treasury experience.</li><li>Excellent communication and teamwork skills to collaborate closely effectively with internal and external business partners.</li><li>Ability to prioritize effectively and manage competing priorities effectively and drive results while meeting critical deadlines.</li><li>An analytical approach coupled with strong process management skills and ability to drive improvements.</li><li>Able to analyze large data sets and summarize results for management.</li><li>Strong proficiency in Excel and PowerPoint required.</li><li>Experience with data analysis tools (e.g., SQL, Python, Tableau, PowerBI)</li><li>Bachelor’s degree in Finance, Information Management, Data Management or similar field preferred</li></ul>Preferred Qualifications·Proficiency in liquidity regulations (FR 2052a, LCR, NSFR, Liquidity Stress Testing) with hands on working experience.·Graduate degree.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Data Analysis - Treasury - Finance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Our Loyalty Marketing vision is to win the hearts, minds and wallets of our Members by making membership meaningful. We do this by activating, engaging and recognizing Members through innovative, customer-centric marketing across core Loyalty journeys that drives primacy.The US Customer Loyalty team is setup to deliver against core Loyalty journeys of Activation, Engagement and Recognition across all customer marketing channels.As such, this requires a centralized team to assess channel needs, content enhancements and overall marketing strategy.The Director, US Customer Loyalty Marketing Strategy will be responsible for driving improvement and innovation across Loyalty journeys and communications.This role will innovate on how we go-to-market with a customer-centric approach, driving cohesion across our communications, to lead the evolution of Card-first to Member-first marketing.Additionally, they will focus on leading the cross-Enterprise work to deliver Membership through Activation and Onboarding.This role will work cross functionally with several teams across American Express including Customer Growth, EDX, ECMX, GSG, NPD, Consumer Product Management, Finance, GABM and Analytics.Key Responsibilities:<ul><li>Organize and lead critical centralized Customer Loyalty Marketing Strategy team, focused on evolution from Card loyalty journeys to Member loyalty journeys</li><li>Lead cross-channel work across core Blue Box partners, including Membership Onboarding and Recognition digital strategies, ADA needs, Agency management across USCLM, Analytics needs and prioritization across USCLM</li><li>Collaborate with cross functional teams to ensure alignment and prioritization against business goals. </li><li>Develop approach to lead strategies in partnership with core content / journey owners in USCLM</li><li>Lead partnership with Go-to-Market and Strategy team in USCM</li><li>Utilize data- drive insights to measure the success of marketing campaigns and make informed decisions that aid in fewer= bigger. </li><li>Create clear work plans, prioritization and regularly reporting on key performance indicators, adjusting strategies as needed to achieve plan. </li></ul>Qualifications<ul><li>Experienced + proven marketer and leader with channel and customer experience.&nbsp;</li><li>Proven experience in a senior marketing role with a focus on digital marketing and demonstrated success in leading large marketing teams and driving cross functional collaboration.&nbsp;</li><li>Strong knowledge of email systems, marketing technology and analytical tools.&nbsp;</li><li>Strategic thinker with the ability to work through unstructured problems and develop clear action plans and priorities.&nbsp;</li><li>Data-driven marketer with expertise in leveraging data to make decisions, drive prioritization and demonstrate impact.&nbsp;</li><li>Excellent communication and interpersonal skills, with the ability to articulate compelling vision for best- in-class, human centric marketing.&nbsp;</li><li>Strong presentation skills; effective communicator at all levels of organizations.&nbsp;</li><li>High energy, self-starter, team-oriented, innovative and entrepreneurial spirit.&nbsp;</li><li>Service and customer-first orientation is a must</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - US Customer Loyalty Marketing Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The&nbsp;US Commercial Card Customer &amp; Engagement Analytics&nbsp;team is part of the AIM team within American Express. This team is responsible for leading innovative analytics across Marketing and engagement channels for the US SME segment to drive internal acquisitions with increased and sustainable engagement levels.The Manager will be responsible for performing strategic analyses, synthesizing conclusions, and communicating recommendations to partners. They will be responsible for a wide range of run the business and strategic initiatives aimed at driving profitable growth through internal acquisitions. The ideal candidate is able to drive strategic decision making and execute new strategies via advanced analytics, disciplined test &amp; learn experiments, and effective partnership. The position is part of a highly collaborative environment and the Manager will partner closely with Marketing teams based primarily in New York.How will you make an impact in this role?<ul><li>Build and maintain strong relationships with key partners in Marketing to understand business objectives/challenges and provide forecasting and solutions</li><li>Partner with numerous teams in Analytics, Investments, Marketing Enablement (AIM), Marketing, Credit Fraud Risk (CFR)&nbsp;, Finance and act as a liaison to drive innovation and identify areas of opportunity</li><li>Develop actionable data-driven insights through a deep understanding of commercial business and its data</li><li>Understand the cardmember value framework for internal acquisitions and independently drive enhancements and optimizations on the same</li><li>Independently manage cross-collaboration among marketing, finance, capabilities and modeling teams to ensure targeting strategies are appropriately incorporated and deployed/tracked in a timely manner</li><li>Drive leadership discussions on updates on modelling, marketing strategies &amp; risk&nbsp;</li></ul>Minimum Qualifications<ul><li>Excellent communication and interpersonal skills, and ability to build and retain strong working relationships</li><li>Ability to interact effectively and deliver compelling messages to business leaders across various band levels</li><li>Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed</li><li>Demonstrated ability / proven track record of striking balance between thought leadership and converting business needs into analytical plans</li><li>Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner</li><li>Ability to project-manage effectively and manage several concurrent projects through collaboration across teams.</li><li>Expertise in PySpark/Python/SQL</li><li>Master’s degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics, Economics) or business field preferred.</li></ul>Preferred Qualifications<ul><li>Customer Target Modeling experience</li><li>Machine Learning/Data Science experience</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Data Science

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.We are seeking a Sr. Manager for Artificial Intelligence/Generative AI Audit who is passionate about the evolving space Artificial Intelligence and Generative AI, and is capable to conduct impactful audits to ensure effective risk management across American Express. In this role, you will be a key member of the Internal Audit Group’s Data Science and Model Risk group wherein you will be conducting AI/Generative AI specific audits and coaching junior members of the team in doing so. This role is of an elevated importance to American Express in order to ensure its sustainable and responsible growth in the field of AI. Key Responsibilities<ul><li>Participate in specialized (“core”) audits focused on AI/Gen AI to assess the Company’s AI/Gen AI governance, risk management framework and supporting control processes. This involves assessing the governance, risk management and controls that support the ideation, development, deployment and monitoring of AI/ Gen AI use cases.&nbsp;</li><li>Effectively challenge the 1st line AI/ Gen AI use case developers and 2nd line risk management teams to ensure that the appropriate AI/ Gen AI risks are identified, mitigated, and governed.&nbsp;</li><li>Collaborate with other internal audit teams to effectively assess AI/Gen AI controls across information security, information technology, data security and privacy, third-party compliance and so on.</li><li>Present audit objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner.</li><li>Evaluate results, synthesize audit findings across the project, draft audit reports and&nbsp;ensure effective and efficient execution of audits in conformance with professional and department standards.</li><li>Assist team leaders, senior auditors, and staff auditors in accomplishing team objectives and producing results.</li><li>Effectively coach, teach, mentor and develop junior colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, and audit methodology&nbsp;</li><li>Maintain internal audit competency through ongoing professional development; and keep abreast of the latest developments in AI/Gen AI technologies, ethical considerations, and regulatory requirements, and update the audit coverage strategy accordingly.</li></ul>Who You AreWe are looking for someone who has:<ul><li>Relevant work experience in risk management of AI/ML systems/ models within Financial, Banking or Consulting Industry.</li><li>Knowledge of global regulatory guidelines pertaining to AI and familiarity with internal audit practices.</li><li>Ability to break down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate results and control recommendations with transparency and integrity.</li><li>Strong written and verbal communication skills that deliver quality, actionable and beneficial feedback to management on potential control issues and solutions to close gaps.</li><li>Capable of effectively working independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities.</li></ul>Qualifications<ul><li>Advanced degree (Minimum a master’s degree) in Statistics/Computer Science/ Mathematics/Engineering.&nbsp;</li><li>Minimum 5+ years of relevant work experience in risk management of AI/ML systems/ models within Financial, Banking or Consulting Industry.</li><li>Experience with Generative AI/ Large Language Models; preferred but not mandatory.</li><li>Experience with model risk management and/or technology related controls; preferred but not mandatory</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Audit Senior Manager - AI/GenAI

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.&nbsp;Join Team Amex and let's lead the way together American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products, services, and capabilities to help them run and grow their business. Within GCS, the Commercial Product Design team is seeking a Senior Product Designer to play a critical role crafting the future of these digital experiences for our customers.How will you make an impact on this role? You will combine expertise in your craft with a data-informed knowledge of customers to create impactful experiences that deliver on our business goals. Collaboration is critical to our success, so we value those who build relationships, and have the curiosity to ask important questions, speak up and debate ideas. We also need strategic thinkers to connect the dots across experiences and leverage knowledge of market and industry trends to inform their decision making. Key Responsibilities <ul><li>Identifies the right artifacts to create based on project needs and timeline and delivers high quality artifacts such as wireframes, prototypes, and high-fidelity specifications</li><li>Sets the vision for the user experience </li><li>Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data </li><li>Presents design decisions and design strategy to peers, partners and cross-functional leadership </li><li>Actively improves design process and workflow for broader design organization Contributes to and actively improves design systems and UX patterns </li><li>Collaborates closely with product managers, engineers, design leads and other cross-functional partners to define project requirements and deliver against them </li><li>Actively engages with other designers to exchange ideas, share skills, and provide mentorship for teammates </li><li>Mentors other designers and may have a direct report </li><li>Efficiently leverages design tools to deliver artifacts, drive collaboration with cross-functional partners, and build efficiencies into broader design team workflow </li><li>Comfortable using data-analytics tools to make informed decisions &nbsp;</li></ul>Minimum Qualifications&nbsp;<ul><li>Has at least 5+ years of professional product design experience including work on a B2B or commercial payments platform</li><li>Demonstrates a deep understanding of user-centered design methodologies, research, and processes </li><li>Shares solutions and strategy to problem-solving initiatives in an engaging way </li><li>Is a proactive and energetic communicator, with an attention to detail &nbsp;</li><li>Has expert knowledge in Figma or similar design software (i.e. Sketch) </li><li>Is proficient with Microsoft suite (i.e. Word, Excel, PowerPoint)</li><li>Bachelor's degree or equivalent years of experience</li></ul>Preferred Qualifications <ul><li>Experience using collaboration tools, such as JIRA, Confluence, Airtable, Mural, and FigJam&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Product Designer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact on this role?Researchers at Amex (Global Commercial Services unit) help to elevate knowledge and understanding of our users across UX, product and engineering, and play a critical role in building the world's best user experience. As an Associate UX Researcher, you’ll coordinate research efforts with our vendor partners, and support projects for the team at large, across product journeys anddomains. You will have the opportunity to learn from more senior researchers across a broad array of studies and methods, as well as to design and lead your own studies.Key Responsibilities:<ul><li>Facilitates research activities, handling specific activities on larger projects, coordinating studies with our vendor partners, or handling a study from start to finish with guidance as needed from a more senior member of the team</li><li>Works with designers and product managers to establish research objectives and align on learning approaches</li><li>Executes primarily evaluative studies using a variety of methods and analyzes data from multiple sources to generate insights that inform specific product and design decisions</li><li>Collaborates with cross-functional teams to align research objectives with broader business goals and to integrate research findings into product and design decisions</li><li>Contributes to the creation of research artifacts that bring user needs and insights to life</li><li>Initiates the creation of new templates and toolkits that aid researchers in their work</li><li>Builds expertise in the end-to-end research process and maintains compliance with data privacy and tooling standards</li></ul>Minimum Qualifications:<ul><li>Has at least 2 years of hands-on experience in research including work on American Express commercial platforms such as At Work, Corporate Onboarding Capabilities, OneAP or ARHub</li><li>Proficient in using User Testing or other similar platforms for both moderated and unmoderated approaches</li><li>Demonstrates an understanding of fundamental UX research theories, principles and concepts gained through practical experience in industry or academia, on-the- job training, or formal education</li><li>Proactive, energetic communicator, with an impressive attention to detail in written communications (e.g., slack messages, emails, and research documents), and a clear and engaging verbal presentation style</li><li>Bachelor's degree</li></ul>Preferred Qualifications:<ul><li>Proficient in using UserZoom, Dscout and User Testing for both moderated and unmoderated approaches, Qualtrics for conducting surveys and understanding CSAT/NPS</li></ul>Skills:<ul><li>Behavioral Analysis</li><li>Customer Journey Mapping</li><li>Customer Segmentation</li><li>Data Analysis, Design Thinking</li><li>Requirements Gathering, Relationship Manag</li><li>Proficiency on some or all of the following tools/software: User Interviews, User Testing, Figma, Dscout, Qualtrics, SQL- proficient in quantitative methods a plus</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - UX Researcher

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. The Network and Acquiring Services (NAS) team is driving a strategic, multi-year transformation to modernize the Network crafting innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments.We are seeking a top-tier Senior Manager, PaymentToken Services.&nbsp; This Product Manager&nbsp;will be responsible for evolving our token product suite by building our next generation of token products and underlying capabilities that increase checkout conversion rates, grow customer spend and engagement, while enhancing the payments experience for our issuing, merchant and acquiring partners.This individual will serve as a product champion. He/she will manage the end-to-end product lifecycle of our Token services, including defining product strategy, discovering customer needs, enhancing our products to meet partner needs and enable a best-in-class experience, driving technical implementation and go-to-market execution, progressing emerging token use cases, and influencing payments industry bodies on defining standards.How will you make an impact in this role?<ul><li>Design new products, features, and experiences for target customer personas leveraging external and internal data and insights. </li><li>Define business requirements and lead envisioning with partner delivery teams. Partner with engineers and solutions architects to identify technical solutions, assess tradeoffs, and deliver product features/platform capabilities.</li><li>Collaborate with internal teams to shepherd product enhancements through new product development process and advocate to create the best customer and business outcomes.</li><li>Define and track product metrics and KPIs and collect customer feedback to continuously improve the product and refine feature backlog.</li><li>Collaborate with stakeholder teams to deliver go-to-market strategy and coordinate execution across marketing, sales, partner enablement, and servicing. </li><li>Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution.Represent network interests in leading external industry forums.</li></ul>Minimum Qualifications<ul><li>Experience:&nbsp;4+ years in product management or product development, identifying customer needs, driving seamless delivery and go-to-market enablement, and managing product economics. </li><li>Strategic thought leadership:&nbsp;Strategic and innovative mindset, with the&nbsp;ability to synthesize and translate market and industry trends into opportunities for AXP to drive&nbsp;solutions and build consensus for key initiatives.</li><li>Demonstrated critical thinking and problem-solving ability: Self-starter who can translate ideas into actionable insights and collaborate to solution customer problems.</li><li>Data Insights: High level of comfort with data and analytics, with experience using data to drive decision making and product improvement.</li><li>Customer-focus: Ability to identify customer personas and develop features that solve for distinct customer needs and deliver best-in-class customer experiences.</li><li>Intellectual Curiosity: A consultant mentality with the ability to distill ideas, connect the dots from across multiple business topics, organize the information and tell a story.</li><li>Relationship Management: Strong external and internal partnership skills; proven track record to partner with senior leaders a plus.</li><li>Communications: Ability to communicate effectively at all levels, including concise verbal and written executive-level communications.Strong ability to stay connected to remote partners and stakeholders.</li><li>Highly Collaborative: Ability to collaborate and build strong relationships with internal and external stakeholders to deliver&nbsp;value beyond traditional means.</li><li>Passion for the payments space: Ability to succinctly describe the latest trends and provide thought leadership on their relevance to American Express</li><li>Great Attitude:High energy and an optimistic attitude</li></ul>Preferred Qualifications<ul><li>Some experience managing payments products</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Sr Mgr-Digital Payments Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.We are seeking a candidate with specialties in Machine Learning and Data Science to join the Decision Science group at American Express. The incumbent will apply advanced analytics and machine learning techniques to develop and maintain underwriting/line models for US Consumer risk management. He/she will interact with cross-functional teams spanning Risk, Marketing and Technology, and be responsible for the end-to-end model development and implementation.This role will report to Director of Decision Science with main responsibilities including:<ul><li>Design, develop and implement models for emerging opportunities with Machine Learning techniques.</li><li>Communicate model algorithms and results to senior leaders and business partners.</li><li>R&amp;D on new Machine Learning techniques and their applications in risk management.</li></ul>Minimum Qualifications<ul><li>The successful candidate should possess strong analytical and problem solving skills and a tremendous will to win.</li><li>Advanced degree in quantitative field related to machine learning, such as Mathematics, Statistics, Machine Learning, Pattern Recognition, or Operation Research, is required.</li><li>Hands-on experience in machine learning algorithm development or application.</li><li>Experience in large data processing and handling, deep understanding in data science.</li><li>Fluency with data manipulation tools like Python, PySpark, SQL, Big-Query plus experience in data-driven decision making strongly preferred.</li><li>Strong communication skills, able to explain complex algorithm and results to business partners in simple terms.</li><li>Ability to work with cross-function teams to solve complicated business problems.</li><li>Ability to work independently yet being a team player.</li></ul>Preferred Qualifications<ul><li>Familiar with big data platform and its applications, such as Hadoop, Pig and Hive.</li><li>Familiarity with credit card industry is a plus.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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