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OverviewThe RPA Developer is responsible for the development, management, and support of automation technologies throughout the credit union. Using the industry best practices and technologies, the RPA Developer works to enhance business processes by creating and deploying software for automation, integration, efficiency gains, and process improvements. Other responsibilities include requirements gathering, code review, debugging and initial QA.Responsibilities<ul><li>Design, develop, test, and deploy automated processes.</li><li>Lead reviews of existing processes to identify automation opportunities.</li><li>Champion continual process improvements and innovation.</li><li>Work with team members and business process owners to gather and define project requirements.</li><li>Create documentation for existing business processes, design specifications, and procedures.</li><li>Provide post-production support as necessary for automated processes.</li><li>Build RPA design patterns, libraries, and reusable components.</li><li>Periodically conduct performance tuning and enhancements to optimize automated processes.</li><li>Setup, configure, monitor, and maintain RPA environments.</li><li>Automate processes with additional tools as needed, including, but not limited to, SQL, APIs, scripting, etc.</li><li>Recognize and understand use of design patterns for intermediate/complex applications.</li><li>Participate and provide feedback in design reviews.</li><li>Participate in team code reviews to ensure standards, interoperability, and security.</li><li>Support the creation of test plans, conditions, test data, and testing reviews.</li><li>Track and resolve defects.</li><li>Provide technical assistance.</li><li>Execute change management activities supporting production deployments for projects and other changes.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Education or experience equivalent to a Bachelor's Degree in business, computer science or related field.</li><li>Experience with one or more robotic process automation systems such as Automation Anywhere, PowerApps, Nintex, NICE, Pega, or UIPath</li><li>Ability to work within multiple development methodologies (Waterfall, SCRUM, Agile)</li><li>Understanding of source control technologies</li><li>Collaborate well with others, and possess strong written and verbal communication skills</li><li>Experience software development practices and systems development.</li><li>Previous experience with core system processing in a bank or credit union a plus.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.#LI-Hybrid

OnPoint Community Credit Union

Robotic Process Automation Developer

OverviewWe’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members and our community.OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance and providing opportunities to truly make a difference. We invite you to explore and grow your career with us!Responsibilities<ul><li>Responsible for exceptional member service to include eye contact, welcome greeting, thanking the member by name, interest and willing to help, energy in body language and tone, friendly comments and ensuring members needs are fulfilled.</li><li>Performs and documents over the counter transactions as identified in the teller habit pattern.</li><li>Understands and determines acceptability of negotiable items and member identification.</li><li>Identifies and addresses member questions and concerns to offer solutions.</li><li>Listens for clues in order to identify cross-sale opportunities. Refers to appropriate staff members or opens product/service as appropriate.</li><li>Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.</li><li>Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.</li><li>Maintains cash drawer and balances within guidelines established by Credit Union.</li><li>Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).</li><li>Performs any additional duties as required by the Management Team.</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Ability to coordinate a variety of assignments simultaneously and prioritize work.</li><li>Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.</li><li>Proficient in counting cash, arithmetic, ten-key and basic computer skills.</li><li>Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.</li></ul>Additional Information:Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PMStarting Pay: $22.00 per hour with no previous banking experience!This OnPoint branch is located inside a Fred Meyer or Safeway store. Our employees that work at an in-store location receive a 10% In-store Differential. This means you will receive a premium of 10% on top of all hours paid! Please be aware that this differential is subject to change or dissolution at any time.See what it is like to be a Teller at OnPoint: <a href="https://onpointcu.wistia.com/medias/saqp52d262&amp;nbsp" target="_blank">https://onpointcu.wistia.com/medias/saqp52d262&amp;nbsp</a>;At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. #LI-Onsite

(INSTORE) Teller - Cornelius

OverviewIn alignment with OnPoint’s business goals and objectives, the Learning &amp; Development Consultant is responsible for the design, development, and implementation/delivery of innovative training and development programs and learning solutions that can develop and strengthen the knowledge, skills and abilities of the credit union’s workforce. Responsibilities will include assessing employee and organizational needs, designing scalable training solutions, ensuring smooth delivery of solutions, and making continuous improvements to adapt to changing business needs.&nbsp; Responsibilities<ul><li>Facilitate (or co-facilitate) classroom trainings and webinars on a variety of functional and technical topics.</li><li>Develop or customize training manuals, guides, job aids, visual aids and course materials that can be delivered either in a physical classroom or a virtual setting.</li><li>Help coordinate appropriate resources to ensure training is delivered in the most efficient and effective manner.</li><li>Partner with team members in coordinating training event logistics, training materials production and distribution, and the generation of reports.</li><li>Actively participate in the planning and design of curriculum using adult learning methodology; ensure courses address appropriate skill sets, stimulate learning, and motivate employees.</li><li>Maintain and update employee resources and tools in the learning management system (Learning Center). </li><li>Handle employee Learning Center-related inquiries and, when needed, work with the vendor to resolve system problems/errors.</li><li>Use authoring courseware (e.g, Captivate; Articulate) to create, edit and/or update e-learning modules in the Learning Center.</li><li>Keep manager, team members and customers regularly updated on work progress and issues or changes.</li><li>Work closely with team members and Human Resources to maximize the use of resources, knowledge and best practices.</li><li>Assist with special department or organizational projects, as assigned.</li><li>Perform other duties, as assigned by L &amp; D Supervisor or Organizational Effectiveness Manager.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Minimum of two (2) years working in the financial services industry.</li><li>Excellent oral and written communication skills. </li></ul><ul><li>Strong classroom presence and dynamic presentation skills.</li><li>Proven organizational and project management skills that ensure on-time execution of deliverables.</li><li>Strong interpersonal skills; viewed as a team player who encourages and models collaboration and builds and maintains strong, effective business partnerships.</li><li>Proven ability to design and deliver creative and effective presentations and webinars that will enhance the participant’s learning experience.</li><li>Demonstrated ability to maintain a member focus that views situations from a member perspective so as to better understand their needs, concerns and ideas and provide excellent service.</li><li>Ability to train technical information to a broad audience (e.g. DNA system). Demonstrated ability to ask appropriate questions at the right time and listen effectively in order to help diagnose the situation and develop recommendations and practical, innovative solutions.</li><li>Demonstrated comfort in asking for, receiving and acting on feedback from team members, customers, and training participants.</li><li>Ability to build credibility by articulating professional expertise in ways that make sense to our customers.</li><li>Demonstrated ability to interact and communicate effectively and professionally with all levels of employees in the organization.</li><li>Outstanding interpersonal, coaching, and leadership skills and the ability to influence across various leadership levels. </li><li>Ability to react quickly and positively in constantly changing environments.</li><li>Demonstrated ability to work independently, remain on task, handle multiple projects simultaneously, and meet strict deadlines. </li><li>Strong technical aptitude along with immediate/advanced skills in Microsoft Word, Excel, and Power Point.</li></ul>Minimum Experience:<ul><li>College degree or work experience in a related field such as Organizational Development, Training, Human Resources, Education, or Business Communications.</li><li>Experience in the delivery and group facilitation of training via multiple instructional methods (classroom, webinars, e-learning, one-on-one).</li><li>Working knowledge of adult learning theory, diverse learning styles and adult motivational techniques.</li><li>Experience designing and developing e-learning, web-based and classroom training courses. </li><li>Experience working with web-based training technology, e.g. Zoom</li><li>Experience working with authoring courseware (e.g. Captivate, Articulate) and learning management systems.</li><li>Experience evaluating the effectiveness of training.</li><li>Experience in managing projects.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Learning and Development Consultant

OverviewReporting directly to the Senior Vice President of Mortgage, the Director of Mortgage Operations is responsible for overseeing and optimizing all aspects of the mortgage operations process. This senior leadership role will manage and coordinate the activities of the Processing, Closing, Quality Control and Risk, and Servicing departments to ensure efficient, compliant, and member-focused mortgage operations. The Director will drive strategic initiatives to enhance operational efficiency, maintain high-quality standards, and support the Credit Union's overall mortgage lending objectives.Responsibilities<ul><li>Strategic Leadership: Develop and implement strategic plans for mortgage operations that align with the Credit Union's overall goals and objectives. Continuously evaluate and improve operational processes to enhance efficiency and member experience.</li></ul><ul><li>Collaborative Leadership: Works closely with the Director of Sales and Underwriting management to ensure a collaborative and supportive environment acutely focused on maximizing the member and team experience.</li><li>Employee Development: Implement comprehensive employee development programs that nurture individual strengths and promote personal and professional growth across all operational teams.</li></ul><ul><li>Empathetic Management: Lead with empathy and authenticity, building trust and fostering open communication within the team and across departments.</li><li>Team Management: Directly oversee and mentor the Processing Manager, Closing Manager, Quality Control, Risk, and Servicing Manager. Foster a culture of collaboration, innovation, and excellence across all mortgage operations teams.</li><li>Process Optimization: Identify opportunities for process improvement and implement best practices across all stages of the mortgage lifecycle, from application to servicing.</li><li>Risk Management: Work closely with the Quality Control and Risk Manager to ensure all mortgage operations adhere to regulatory requirements, internal policies, and industry best practices. Implement and maintain robust risk management protocols.</li><li>Technology Integration: Collaborate with Technology and relevant stakeholders to implement and optimize mortgage technology solutions that enhance operational efficiency and improve the member experience.</li><li>Performance Management: Establish key performance indicators (KPIs) for each operational area and regularly monitor progress. Implement strategies to address any performance gaps and capitalize on successes.</li><li>Vendor Management: Oversee relationships with key vendors and service providers in the mortgage space, ensuring they meet the Credit Union's standards for quality, compliance, and efficiency.</li><li>Reporting and Analysis: Provide regular reports to senior leadership on operational performance, risk management, and strategic initiatives. Offer data-driven insights to inform decision-making at the executive level.</li><li>Member Experience: Ensure that all operational processes are designed with the member experience in mind, balancing efficiency with high-quality service delivery.</li></ul>Incorporate credit union policies and procedures to ensure all mortgage operations conform to applicable regulatory and credit union-mandated standards.Perform other duties as assigned by the Senior Vice President of Mortgage.Knowledge, Skills and Abilities<ul><li>Comprehensive understanding of end-to-end mortgage operations, including processing, closing, quality control, and servicing.</li><li>Strong leadership skills with the ability to motivate and guide diverse teams towards common goals.</li><li>In-depth knowledge of mortgage industry regulations, compliance requirements, and risk management practices.</li><li>Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.</li><li>Strong project management skills and experience in implementing large-scale operational initiatives.</li><li>Proficiency in mortgage technology systems and a forward-thinking approach to technology integration.</li><li>Exceptional communication skills, both written and verbal, with the ability to effectively communicate with staff, leadership, and external partners.</li><li>Strategic thinking capabilities with a focus on long-term operational excellence and scalability.</li><li>Talent for creating a collaborative, inclusive, and positive team environment that fosters personal and professional growth.</li></ul><ul><li>Ability to lead with authenticity and transparency, building trust and loyalty within the team and with cross-functional partners.</li><li>Skill in recognizing and nurturing the unique strengths of each team member, promoting a culture of mutual support and shared success.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Finance, or a related field preferred.</li><li>8+ years of experience in mortgage operations, with at least 5 years in a senior management role.</li><li>Proven track record of successfully leading and improving mortgage operations in a financial institution.</li><li>In-depth knowledge of mortgage regulations, including TILA-RESPA Integrated Disclosure (TRID), Fair Lending laws, and other relevant regulations.</li><li>Experience with mortgage origination and servicing platforms, as well as other relevant technologies.</li><li>Strong understanding of financial and operational metrics in the mortgage industry.</li><li>Certifications such as Certified Mortgage Banker (CMB) or similar industry recognitions are a plus.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.#LI-Onsite&nbsp;

Director, Mortgage Operations

Welcome to Whataburger Careers!The Restaurant Manager oversees the daily operations of the restaurant. They hire and develop talent and provide leadership in community relations, customer service, food preparation, and health compliance.<ul><li>Manages front-of-house restaurant operations, including staff scheduling, customer service, and presentation of the dining room and bar areas.&nbsp;</li><li>Manages the kitchen team to ensure timely and quality food delivery and resolve service issues.&nbsp;</li><li>Hires, trains, and retains talent to deliver extraordinary customer service.&nbsp;</li><li>Conducts regular inventory checks and order restaurant supplies as required to ensure adequate stock levels and prevent stock-outs.&nbsp;</li><li>Ensures profitability for restaurant working with Operating Partners on financial reports and budget management.&nbsp;</li><li>Provides guidance on cleaning, sanitation, and food safety procedures. &nbsp;</li><li>Ensures compliance with health and safety regulations and training.&nbsp;</li></ul>Key Skills&nbsp;<ul><li>Front Counter&nbsp;</li><li>Dining Room Attendant&nbsp;</li><li>Coaching &nbsp;</li><li>Recruitment&nbsp;</li><li>Health &amp; Safety Compliance&nbsp;</li><li>Inventory Management&nbsp;</li><li>Budgeting&nbsp;</li><li>Financial Management&nbsp; </li></ul>Preferred:<ul><li>High school diploma/GED, equivalent work experience.&nbsp;</li><li>1+ years of restaurant leadership experience.&nbsp;</li><li>Food Handlers Certification.&nbsp;</li><li>Food Safety Certification (requirement may vary based on city, county or state).&nbsp;</li></ul>2161 N State Highway 121 Bonham TX 75418

Whataburger

Restaurant Manager - Unit 1356

Welcome to Whataburger CareersShift TypeThe Restaurant Team Member is responsible for serving customers, managing payments, cooking and preparing food, cleaning and maintaining the overall quality of restaurant services. They collaborate with other team members to deliver timely, quality service to customers.<ul><li>Cheerfully serve customers delivering accurate orders on time.&nbsp;</li><li>Prepare and deliver food products following quality standards for food preparation, handling, and food safety.&nbsp;</li><li>Collaborate with the team to ensure that all shifts are covered, and communicate issues to the shift leader, supervisor, or store manager.&nbsp;</li><li>Operate Point of Sale cashiering system and handle payments.&nbsp;</li><li>Perform cleaning duties (washing dishes, sweeping, mopping, cleaning tables, etc.) maintaining cleanliness, sanitation, and safety of the work environment.&nbsp;</li><li>Present a well-groomed, uniformed, and professional appearance.</li></ul>Key Skills<ul><li>Teamwork&nbsp;</li><li>Customer Service&nbsp;</li><li>Food Preparation&nbsp;</li><li>Cashiering&nbsp;</li></ul>Preferred:<ul><li>High school diploma/GED, or equivalent work experience.&nbsp;</li><li>Food Handlers Certification.</li></ul>400 Cibolo Valley Dr Cibolo TX 78108-3831

Restaurant Team Member, Overnight Shift - Unit 1261

Position Reporting to an Area Manager, the Transition Specialist (TS) is primarily a service provider of Hire Heroes USA’s Client Services to active-duty service members, veterans, and military spouses. The TS functions as the primary support to clients providing coaching on pre-and post-employment.&nbsp; The TS provides informed mentorship related to future career planning and skill-building in support of client’s job market readiness, addressing career discovery and decision-making, experience development, personal branding, networking, and job search feedback.&nbsp; The TS will act as an advocate of the program to external stakeholders and a subject matter expert on all matters related to the military transition process.&nbsp; Most of the TS time will be spent interacting with clients in person, on the phone, or via email, to educate the client on effective job search techniques, improve the client’s resume, develop the client’s interview skills, and assist with job placement, when able. The successful candidate should possess career coaching, resume writing, public speaking, and outreach experience. This is a full-time, remote position. Preferred States: Colorado, Utah, Texas, New Mexico, Wyoming, Oklahoma, and Kansas.&nbsp;<h4>Responsibilities</h4><ul><li>Conducts needs assessments, identifying specific performance and knowledge gaps; educate clients on job search skills and industry trends</li><li>Review, create and revise professional and personalized resumes for all clients in accordance with Client Services standards; provide guidance and direction to the client on effective tailoring; provide a professional level resume reformatting, grammatical corrections, and targeted content ensuring accuracy and strategic phrasing of responsibilities and accomplishments</li><li>Develop job search strategies and provide job lead generation coaching personalized to the client’s needs and desired career goals</li><li>Manage a pool of active job seekers and maintain communication at a regular cadence in accordance with Client Services standards; advise clients on the job search process, answer questions, and equip them with the tools and resources needed to land a fulfilling job in their chosen discipline</li><li>Provide education and career guidance to clients via 1:1 phone sessions, email, and text. &gt;25% of time conducting periodic follow-up providing job search coaching and additional services</li><li>Implement career offerings such as mentor sessions and online workshops that deliver asynchronous and synchronous career content to clients related to topics such as career exploration and planning, job search tactics, and networking</li><li>Maintain an in-depth understanding of various aspects of career planning; stay aware of significant changes or developments within the field</li><li>Contribute to thinking on how we can best serve our users in the long-term by providing feedback to leadership about frontline experiences</li><li>Support events and initiatives by cultivating collaborative partnerships with internal and external stakeholders as an ambassador of the program</li><li>Maintain quality, accuracy, and privacy of assigned client information in the Hire Heroes USA content- management system per Client Services standards</li></ul><h4>Desired Skills and Experience:</h4><ul><li>Bachelor’s degree or equivalent professional experience</li><li>Basic proficiency with Salesforce Lightning</li><li>Advanced proficiency with Microsoft Office Suite, Google Suite, Zoom, and Social Media platforms such as LinkedIn, Instagram, and Facebook</li><li>Knowledge of fundamentals of career exploration, effective job search tactics, and strategy, and overall career planning and management</li><li>Outstanding oral and written communication skills, high emotional intelligence, and the ability to translate career topics to audiences of widely different levels of experience and knowledge</li><li>Ability to gather and synthesize large amounts of information to develop the expertise needed to support the evolving needs of the Client Services team</li><li>Ability to create and manage relationships via phone, text, and email with a demographically diverse client population at varying stages of their education, work, and life</li><li>Strong listening and communication skills, with the ability to adjust your style across a diverse set of conversations</li><li>Experience with public speaking – able to present/speak on webinars, workshops, podcasts, and other public platforms</li></ul> Work Environment/Physical Demands<ul><li>General office environment; temperature controlled</li><li>Routinely uses standard office equipment, e.g. copiers, phones, computers</li><li>Sitting for extended periods of time</li></ul> Estimated New Hire Salary: $46,850 - $52,782 annually Hire Heroes USA may offer additional compensation to include annual bonuses, merit increases, cost of living, special or extra assignments outside scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing. Benefits Offered:<ul><li>100% company-sponsored Medical, Dental, and Vision premium coverage for employee</li><li>100% company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance</li><li>Free Tele-Health Appointments</li><li>Medical Flexible Spending Account</li><li>Dependent Care Flexible Spending Account</li><li>17 Paid Holidays</li><li>Paid Time Off</li><li>Paid Sick Leave</li><li>Paid Medical Leave and Family Care after one year of employment</li><li>Paid Short Term Military Leave</li><li>Paid Bereavement Leave</li><li>401K with company match and immediate vesting</li><li>Employee Assistance Program</li></ul> #LI-Remote All applicants must upload both a cover letter and resume. About this Company: MISSION Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce. As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients. VISION Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy. CORE VALUES Integrity, Passion, Effectiveness and Collaboration Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success. Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients. For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website. Hire Heroes USA is an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, gender, marital status, pregnancy, sexual orientation, gender expression or identity, domestic violence victim status, national origin, ancestry, disability, genetic information, military or veteran status, or any other protected factor. This policy applies to all terms and conditions of employment, including, but not limited to recruitment, hiring, assignment, promotion, compensation, training, leaves of absence and termination. Sexual harassment or harassment based on other protected group status, as defined by law is also prohibited.

Hire Heroes USA

Transition Specialist - Mountain Region

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Manager &amp; Counsel – American Express Global DiningThe U.S. Consumer Services team of the General Counsel’s Organization (GCO) is seeking a Manager &amp; Counsel to support Global Dining. The Global Dining team’s mission is to continually define the company’s dining strategy, with a focus on supporting some of the world’s best restaurants, using technology to imagine the future of hospitality and developing Card Member dining benefits. The position will work closely with business partners, legal professionals in the GCO, as well as stakeholders across the enterprise, to provide day-to-day support on a diverse array of legal issues. Role &amp; Responsibilities:<ul><li>Participate as part of a team of seasoned attorneys serving as the primary business lawyers and strategic advisors to the American Express Global Dining business</li><li>Provide legal advice and strategic support to business clients responsible for American Express’s Global Dining strategy on a wide range of matters, including product development and other matters impacting the product roadmap, business development initiatives, strategic negotiations, issue and dispute resolution, and various regulatory matters. </li><li>Support contract drafting and negotiations for a broad range of agreements, with varying complexity. Examples include partnership agreements for technology integrations, and software-as-a-service, software licensing, and data licensing agreements, vendor agreements, supplier agreements, sponsorship agreements and other strategic agreements. </li><li>Provide support for strategic initiatives and special projects underpinning American Express’s Global Dining strategy</li><li>Form strong partnerships with business teams, GCO colleagues, Line of Business Compliance, Risk, Finance, Privacy, Global Marketing and Control Management teams to mitigate legal, operational, regulatory and reputational risks </li><li>Develop subject matter expertise on laws and regulations that impact consumer facing offers and benefits, including UDAAP.</li><li>Collaborate across the General Counsel’s Organization to facilitate knowledge sharing and best practices </li></ul>Minimum Qualifications<ul><li>Bachelor’s degree and J.D. </li><li>Admission to practice law in the New York in good standing.</li><li>4+ years of relevant work experience in a law firm and/or in-house corporate legal environment</li></ul>Preferred Qualifications<ul><li>High-energy, self-starter with strong written and interpersonal communication skills </li><li>Ability to handle multiple workstreams simultaneously, take on new responsibilities and prioritize work in a dynamic, deadline intensive environment</li><li>Must work well in cross-functional team settings and have a keen eye for initiating and driving end to end process improvements to enhance efficiency and productivity</li><li>Proven ability to act as a trusted advisor to business teams</li><li>Experience in technology transactions work is a plus</li></ul>Additional Details<ul><li>Location:&nbsp;200 Vesey St, New York, NY 10285</li><li>Workplace Flexibility:&nbsp;Hybrid</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Manager & Counsel  – Global Dining

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the LaGuardia Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 05:00 AM – 10:00PM Monday-Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge - LGA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. As a Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:·Onboarding new technologies·Observability·Drive Issue Resolution (triage, troubleshoot, resolve)·Lead teams as needed to drive resolution·Incident CommunicationsMinimum Qualifications·Must have earned a bachelor’s degree program in Computer Science, Computer Engineering, or another technical field&nbsp;·Students must have a graduation date between December 2024 and June 2025·Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.·Experience with debugging techniques for root cause analysis of issues.·Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.·ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management. ·Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.·Proficient verbal and written communication skills.·Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude Preferred Qualifications·Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.·DevOps knowledge for highly available IT infrastructure·Building live production APIs and services.·Experience with automation development.·Familiar with Agile or other rapid application development methods.·Hands-on expertise with application design, software development and automated testing.·Experience in technology for the banking and payments industriesSalary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United Statesis required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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