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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences – from payments to rewards to servicing – that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on team Amex.Business Blueprint aims to serve American Express Small Business customers in managing their cash flow needs through a differentiated set of products like Business Line of Credit, Business Checking, and small business Cards.Your mission:Serve as a Sr. Manager, Web Capacity &amp; Coordination supporting the execution of product development and management processes for Business Blueprint Team. You will be on a newly created program management office responsible for roadmap readiness, strategic prioritization, and project management. You will demonstrate a proven ability working supporting scrum management, closely collaborating with product development and engineering, managing cross-functional partner teams, and building metrics to measure success across web. What you'll&nbsp;be doing:&nbsp;<ul><li>Collaborate with product development leaders and teams to build a roadmap for Business Blueprint.</li><li>Identify, evaluate, and concisely communicate process improvements for program management.</li><li>Web Program Management: PI planning, scrum management, prioritize delivery in partnership with Product management and development.</li><li>Project management processes for major tech integrations (One App, Accessibility etc.).</li><li>Support investment planning for Blueprint platform team; partner with the Platform leadership team to identify priorities, make BID updates, clear requirements and coordinate accordingly with Small Business Products Strategy team, engineering, product development. </li><li>Organize and manage key team processes.&nbsp;</li></ul>What we're looking for in you: <ul><li>Proactive: Always striving to deliver great products. Proactive, self-driven, curious, loves learning.</li><li>Communication: Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.</li><li>Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.</li><li>Flexibility/Adaptability: Can manage quickly changing priorities and conditions; copes effectively with complexity and change.</li><li>Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude. </li><li>Collaborate with partners across the enterprise and across the team to deliver the best experiences for small business customers.</li><li>Data centric: Has experience with and understanding of analytics and data based products.</li><li>Detail oriented: ability to dig into the details to deeply understand features, architecture and processes.</li></ul>Minimum Qualifications:<ul><li>Experience in some combination of product development, digital product or software development lifecycle</li><li>Strong technical acumen and deep understanding of the software development life cycle with the ability to work with web and mobile engineering teams</li><li>Experience in deep project management and working with engineering teams</li><li>Track-record of successfully supporting strategic initiatives, and project managing initiatives</li><li>Exceptional communication and presentation skills with proven ability to communicate effectively across levels</li><li>Ability to break down complex problems in simple ways and build enthusiasm around a strategic initiative</li><li>Experience coordinating between Product, Business and Technology teams to define, prioritize and deliver projects</li><li>Self-starter and solutions-driven, with a willingness to learn and adapt to new responsibilities</li><li>Comfort in a fast-paced and high growth environment</li><li>Software application skills – proficiency in Excel and PowerPoint</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:<ul><li>5+ years of experience in some combination of product development, engineering, or technical project management</li><li>2+ years of experience in financial services, with expertise in payments and/or banking</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager, Web Capacity & Coordination

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex.&nbsp;The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well This role will report to the Vice President leading the Enterprise Communications and Marketing Experience Technology organization in American Express. We are looking for a highly organized, detail-oriented, and ability to multi-task Executive Assistant to keep the office running smoothly and efficiently. Responsibilities:<ul><li>Organizing and maintaining leader’s schedule with a high level of tact and integrity, including scheduling meetings and conference calls across multiple time zones, follow-up and reminders to effectively meet deadlines and commitments.</li><li>Managing the logistics of key meetings, room booking, catering, production of meeting materials&nbsp;</li><li>Coordinating travel arrangements including air, hotel, and car service.</li><li>Reconciling expenses and filing expense reports.</li><li>Managing and tracking the payroll system for the team (holidays, vacation, sick days, etc.).</li><li>Maintaining inventory of office supplies, including placing orders.</li><li>Be in the office as needed to support townhalls, meeting and visiting leadership team.</li><li>Managing confidential filing and keeping regulatory records, where applicable.&nbsp;</li></ul>Minimum Qualifications:&nbsp;<ul><li>&nbsp;5+ years of administrative experience, with solid organization, decision-making, communication, and collaboration skills.&nbsp;</li><li>&nbsp;Ability to act diplomatically and respectfully when communicating with individuals of varying levels, maintain key internal &amp; external relationships.</li><li>&nbsp;An ability to work independently with minimal direction, be proactive, resourceful, and efficient. </li><li>Experience in handling a wide range of administrative related tasks within specified timeframes, such as organizing large meetings, catering, luncheon, dinner, and arranging travel.</li><li>&nbsp;Handling of confidential and sensitive issues in an appropriate manner</li><li>&nbsp;Proficient at Excel, PowerPoint, Confluence, Concur and Outlook</li><li>&nbsp;Familiarity with Amex organization and Amex-specific systems (procurement, payroll, HR, etc.) is a plus.&nbsp;</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Executive Admin Assistant - Enterprise Communications and Marketing Experience Technology

You Lead the Way. We’ve Got Your Back.&nbsp;With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.&nbsp;At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.&nbsp;Join Team Amex and let's lead the way together.&nbsp;Role Objective:The Manager, Strategy &amp; Business Planning role will support the Chief Commercial Officer of Resy in the US Consumer Services organization. This role will be responsible for a broad range of activities including strategic, analytical, engagement, and communication-related initiatives to help ensure business objectives are achieved. The Strategy &amp; Business Planning Manager will also act as a thought partner to the CCO as they work to lead the executive office, ensuring sound business operations, as well as the best possible customer and colleague experience. This is an opportunity for a highly motivated individual to join a dynamic team.&nbsp;Job Responsibilities<ul><li>Play a key role in supporting and executing the strategic agenda for the Resy Restaurant organization, focusing on critical initiatives and the overall management of the department while working closely with the CCO and Restaurant leadership team.&nbsp;</li></ul><ul><li>Provide strategic, analytical and decision support on a wide range of projects, issues, and initiatives.&nbsp;</li></ul><ul><li>Manage projects, teams, and stakeholders to ensure seamless delivery of a variety of deliverables.&nbsp;</li></ul><ul><li>Oversight of the executive office, including the management of day-to-day business priorities with the leadership team and the broader organization, in close partnership with the Executive Assistant.&nbsp;</li></ul><ul><li>Develop impactful communications, presentations, agendas, and operational processes for key internal and external meetings (e.g. leadership meetings, strategic updates, leadership offsites, Town Halls, roundtables, market visits, organizational planning etc.).&nbsp;</li></ul><ul><li>Participate in and synthesize outcomes of business results and financial performance meetings to capture key themes and actions and share as needed with the organization and leadership.&nbsp;</li></ul><ul><li>Actively participate in the colleague engagement strategy and support learning and development initiatives across levels.&nbsp;</li></ul><ul><li>Additional Executive Office responsibilities and ad hoc requests.&nbsp;</li></ul><ul><li>Adhere to Blue Box Values and American Express Leadership Behaviors.&nbsp;</li></ul>Skills Required<ul><li>Highly motivated self-starter who is able to drive results and get things done in a self-directed manner, with superior organizational skills and careful attention to detail with ability to think and own “end-to-end”.&nbsp;</li></ul><ul><li>Outstanding project management and problem-solving skills.&nbsp;</li></ul><ul><li>Intellectually curious, with an analytical mindset, thought leadership, and an ability to challenge the status quo.&nbsp;</li></ul><ul><li>Ability to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities in a dynamic environment.&nbsp;</li></ul><ul><li>Excellent written and oral communication skills with exceptional ability to translate ideas and thoughts into innovative, creative, and impactful presentations.&nbsp;</li></ul><ul><li>Ability to build strong relationships across the organization at all levels and work effectively in a collaborative, multi-cultural, team environment.&nbsp;</li></ul><ul><li>A positive, optimistic attitude, eager to tackle difficult challenges.&nbsp;</li></ul><ul><li>High level of emotional intelligence.&nbsp;</li></ul><ul><li>Strong sense of integrity, discretion, and ability to maintain confidentiality.&nbsp;</li></ul><ul><li>Great teammate, comfortable working in “white space” and willing to take on incremental responsibilities.&nbsp;</li></ul><ul><li>Expert with PowerPoint, proficiency in Excel.&nbsp;</li></ul>Must sit in one of the five locations listed for a hybrid schedule.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager, Resy Restaurant Strategy & Business Planning

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role?This Specialist role will focus on correlating data from various logs and data sources to detect anomalous, suspicious, or malicious behaviors. We are looking for a successful track record in writing advanced SIEM rules to generate complex advanced detections by using extensive information security experience, particularly in incident response and/or threat detection. You will be able to apply that knowledge to drive future content to reduce risk and work closely with other Information Security teams including Cyber Threat Intelligence, Cyber Detection Engineering, and Incident Response.In this role, you will:<ul><li>Partner with the Cyber Threat Intelligence team to identify active or emerging threats likely to target American Express</li><li>Perform basic threat modelling of common environments to identify threat detection opportunities across the MITRE ATT&amp;CK framework</li><li>Work with platform owners and Cyber Data Engineering to identify telemetry required to support the development of identified threat detection opportunities</li><li>Perform deep dive analysis of logs and malicious artifacts</li><li>Analyze large data sets to identify trends and anomalies indicative of malicious activities</li><li>Ability to develop, document and maintain custom detection queries</li></ul>Minimum QualificationsAmerican Express is looking for a Threat Detection Specialist with 7+ years’ experience in Incident Response, Threat Detection, or Hunt to join the Threat Detection and Hunt (TDH) team. The ideal candidate should have ample exposure to endpoint detection principles, network security principles, threat detection practices, and advanced rule writing; along with first-hand experience working in a security operations center or security engineering environment. Additionally, we are looking for superb communication skills, an ability to work effectively in a team and perform well in a rapidly-paced workplace.<ul><li><ul><li>Thorough knowledge of information security components, principles, practices, and procedures</li><li>First-hand security operations center (SOC) experience performing analyst/security engineer duties</li><li>Analytic approach and familiarity with analytic methodologies, including experience solving complex security problems</li><li>Understanding of Operating System internals and how to analyze malicious code, scripts, exploits, etc</li><li>Experience analyzing logs and events generated by endpoint and other security solutions</li><li>Understanding of network principles and topology, network protocol behavior, security devices (IPS, IDS, HIPS, firewall)</li><li>Understanding of authentication principles and technologies, including Active Directory and RACF</li><li>Ability to evaluate threat intelligence and identify TTPs for use in detection mechanisms at both the host and network level</li><li>Must have expert threat detection knowledge and intuition, including a deep understanding of how malicious traffic appears over the network and at security devices</li><li>Must have the ability to analyze data from a variety of sources, correlating it to meaningful security events</li><li>Advanced rule and/or query writing experience in at least one SIEM</li><li>Should understand content testing, implementation, and revision cycle</li><li>Programming experience in at least one scripting language</li><li>University Degree in computer science, computer engineering, or related field; or equivalent experience</li><li>Information Security Certification preferred, GCIA, GCDA, CISSP or similar</li></ul></li></ul>Preferred Qualifications<ul><li>Threat Detection Specialist with 10+ years’ experience</li><li>Elastic stack / ELK experience and excellent understanding of query DSL</li><li>Experience writing Mitre Technique Research Reports</li><li>Working knowledge of multiple public cloud environments</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Information Security Specialist-Threat Detection

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.What would you do every day as a Customer Care Professional?·Service inbound calls while consulting Corporate and Small Business Card Members to learn about their needs and recommend the right American Express benefits or services.·Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of American Express Corporate Card services.·Continuously improve on building rapport, understanding customer needs, handling objections, and providing world class customer service.·Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment.·Document necessary account information according to established policies and procedures. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.Minimum Qualifications·Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication·Proven success in a customer service call center environment (two years+)·Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based&nbsp; environment·Open Availability for scheduling·High School diploma or equivalent required. Bachelor's degree preferred; education benefits availableSalary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:· Competitive base salaries&nbsp;&nbsp; &nbsp; &nbsp; · Bonus incentives&nbsp; · 6% Company Match on retirement savings plan&nbsp;&nbsp; &nbsp; &nbsp; ·&nbsp; Free financial coaching and financial well-being support&nbsp;&nbsp; &nbsp; &nbsp; ·&nbsp; Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;&nbsp; &nbsp; &nbsp; ·&nbsp; Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;&nbsp; ·&nbsp; 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;&nbsp; &nbsp; &nbsp;·&nbsp; Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;&nbsp; &nbsp; &nbsp; ·&nbsp; Free and confidential counseling support through our Healthy Minds program&nbsp; &nbsp; &nbsp;· Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: &nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Hybrid Customer Care Pro- Corporate Card Member

<h4>How you will change lives</h4>As a Social Worker at US Renal Care, you will be an integral part of a cross-functional&nbsp;team, working to help patients living with kidney disease achieve maximum social functioning and psychological adjustment to dialysis treatment and rehabilitation.<h4>What you will be doing </h4>Advocate &amp; Support. &nbsp;You will be part of an interdisciplinary team working to ensure&nbsp;patients receive the best care, including conducting all required patient assessment and&nbsp;care planning activities such as assessing new patient psychosocial needs and completing the KDQOL in accordance with company policy and all state/CMS regulations. You will identify and counsel psychosocial issues and provide&nbsp; patient and family education. As an advocate for your patients' needs, you will coordinate communities of support for patients and their families, identify social agencies and other resources (e.g.,&nbsp; financial/funding), provide information and referrals, coordinate transient arrangements, and represent your patient as needed with appropriate local, state, and federal agencies. Teamwork. As part of the interdisciplinary clinic team, promote teamwork, educate staff, and provide training around patient psychosocial care. You will participate in all required continuing education and staff meetings. You will collaborate with the Medical Director and physicians and maintain positive relationships with area hospitals, agencies, vendors, and the community. Safety &amp; Quality. &nbsp;You will help with clinical and operational processes to improve patient health and minimize missed treatments and hospitalizations, achieving target goals for patient outcomes. You will also participate in monthly Quality Assessment and Performance Improvement (QAPI) activities and ensure compliance with federal, state, and local laws and regulations.SOCIAL WORKERSTATE SPECIFIC LICENSURE REQUIREMENTS&nbsp;Alabama Licensed Master Social Worker (LMSW) or Licensed Independent Clinical Social Worker (LICSW)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ArkansasLicensed Certified Social Worker (LCSW)CaliforniaLicensed Clinical Social Worker (LCSW)ColoradoLicensed Clinical Social Worker (LCSW)ConnecticutLicensed Clinical Social Worker (LCSW)DelawareLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)FloridaLicensed Clinical Social Worker (LCSW)GeorgiaLicensed Master Social Worker (LMSW+CEU) or Licensed Clinical Social Worker (LCSW)HawaiiLicensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW)IdahoLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)IllinoisLicensed Clinical Social Worker (LCSW)IndianaLicensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW)IowaLicensed Master Social Worker (LMSW)MarylandLicensed Certified Social Worker - Clinical (LCSW-C)MassachusettsLicensed Independent Clinical Social Worker (LICSW)MichiganLicensed Master Social Worker (LMSW)MissouriLicensed Clinical Social Worker (LCSW)New JerseyLicensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW)New MexicoLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)New YorkLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)North CarolinaLicensed Clinical Social Worker (LCSW)OhioLicensed Social Worker (LSW) or Licensed Independent Social Worker (LISW)OklahomaLicensed Master Social Worker (LMSW) or Licensed Social Worker (LSW) or Licensed Social Worker with Administration Specialty (LSW-ADM) or Licensed Clinical Social Worker (LCSW) OregonLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)South CarolinaLicensed Master Social Worker (LMSW) or Licensed Independent Social Worker -- Clinical Practice (LISW-CP)TennesseeLicensed Clinical Social Worker (LCSW)TexasLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)VirginiaLicensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW)WyomingLicensed Clinical Social Worker (LCSW)***&nbsp; ANY EXCEPTIONS TO THE ABOVE LICENSURE REQUIREMENTS MUST BE APPROVED IN ADVANCE BY THE VICE PRESIDENT OF OPERATIONS AND VICE PRESIDENT OF CLINICAL SERVICES.&nbsp; ALL EXCEPTIONS WILL REQUIRE A PLAN OF SUPERVISION IN ACCORDANCE TO STATE AND COMPANY REQUIREMENTS.

U.S. Renal Care

Dialysis Social Worker

SUMMARYThe Director of Clinical Projects is responsible for organizing special projects and tasks related to the safe, efficient operation of USRC clinics.&nbsp; This position develops and implements programs to improve quality care by enhancing operational processes outlined by policy, procedures, and/or medication protocol support for USRC clinics.&nbsp;Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li>Remain current with State and Federal End Stage Renal Disease (ESRD) and Life Safety Code regulations. Including but not limited to Dialysis Facility Reports, ESRD Quality Incentive Program, and 5Star programs.</li><li>Remain current with the&nbsp;ESRD Bundled payment system and Transitional Drug Add-on Payment Adjustment regarding policy or medication protocol development needs.</li><li>Ensure that policies and protocols are currently developed and revised to meet current and new federal, state, and local regulations.</li><li>Oversee policy database development, implementation, and historical record keeping.</li><li>Develop, revise, and implement processes from regulatory and growth perspective in accordance with Company goals.</li><li>Identify processes to automate at the&nbsp;facility or corporate level to provide accountability for Company goals and policy. Work closely with the Business to develop programming technical specifications if policy is automated.</li><li>Ensure facility operational processes are in accordance with company mission, vision, and values.</li><li>Organize and lead Policy and Procedure committee(s) to create and collaborate with key stakeholders to meet Company goals.</li><li>Communicates effectively with the Company on policy development progress and process.</li><li>Upholds management goals of the&nbsp;corporation by leading staff in team concepts and promoting a team effort.</li><li>Maintains effective personnel management and employee relations, including evaluating the performance of all personnel, approving, and submitting all hours worked, and counseling and disciplining employees.</li><li>Recruits, trains, develops, and supervises personnel.</li><li>Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.</li><li>Effectively communicates expectations; accepts accountability and holds others accountable for performance.</li><li>Regular and reliable attendance is required for the job.</li></ul>&nbsp;

Director, Clinical Projects - Policy

Qualified candidates with prior peritoneal dialysis or hemodialysis experience may be eligible for up to $7,500 signing bonus - please inquire!USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.The Home Therapy Registered Nurse, as qualified by federal and state regulations, provides patient training and ongoing support for all patients choosing a home dialysis modality.&nbsp; This position is accountable for providing quality care to all patients and is committed to delivering superior customer service in all internal and external interactions.&nbsp;&nbsp; &nbsp; ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.&nbsp; Other duties and tasks may be assigned.<ul><li>Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements as they pertain to home dialysis program and patient care requirements.</li><li>Train patient (and/or care partner) in the practice of self-care Peritoneal Dialysis or Hemodialysis upon meeting federal and state regulations governing Registered Nurse qualifications.</li><li>Conduct home visits to assess the patient's home environment per policy; initially and minimally annually thereafter.&nbsp; Routinely evaluate patient performance and assess the home environment more frequently as needed to improve care.</li><li>Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician, team members, and others as appropriate to the individual needs of the patient.</li><li>Document all nursing services in the Electronic Medical Record including but not limited to training sessions, routine and non-routine in-person interactions, and phone conversations.&nbsp; Documentation should accurately reflect the patient status and nursing interventions and be written to ensure continuity of care.</li><li>Participate in infection control monitoring, implementation, and recording as requested.</li><li>Be familiar with emergency equipment and all emergency operational procedures.&nbsp; Communicate and regularly review Emergency Preparedness procedures with all home patients, including but not limited to emergency disconnection from dialysis equipment, what to do and who to contact if displaced from home.</li><li>Ensure clinic and patient supply inventory and usage is appropriate for patient prescriptions and place orders in timely manner to avoid fees and penalties.</li><li>Continually seek to improve patient and quality outcomes through tracking and trending of program and patient performance, use of critical thinking skills and root cause analysis to improve patient and quality outcomes.&nbsp; Assist in obtaining data for the continuous quality improvement activities.</li><li>Obtain routine and non-routine laboratory tests as ordered and communicate critical lab values and urgent patient needs to the responsible physician or physician extender in a timely manner.</li><li>Complete and document monthly review of patient medication profiles.&nbsp; Administer medications as ordered by the physician.</li><li>Responsible for performing on call nursing services, nights and weekends, on a rotational basis as needed or assigned.</li><li>Flexible with staffing locations and hours to accommodate patient and USRC home program needs.</li><li>Regular and reliable attendance is required for the position.</li></ul>Home Hemodialysis Only:<ul><li>Coordinate home evaluation with technical services department to ensure that the necessary electrical, plumbing and drainage requirements for proper equipment operation are met prior to patient acceptance into home program.</li><li>Ensure required and appropriate water sampling is complete per policy and product requirements.&nbsp; Monitor and report water sample and culture results.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>Salary / Compensation StatementCompensation for the role will depend on several factors, including a candidate's experience, qualifications and skills. U.S. Renal Care offers a comprehensive total rewards package, which includes a 401k match, healthcare coverage, and a broad range of other benefits.

Dialysis Registered Nurse, Peritoneal RN - Signing Bonus up to $7,500

SUMMARYThe Home Therapy Registered Nurse -- Traveler, as qualified by federal and state regulations, travels to various U.S. Renal Care locations to provide patient training and ongoing support for all patients choosing a home dialysis modality. This position provides nursing relief/support for assigned programs on a temporary or short-term basis.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.GROWTH· Participate in and support corporate initiatives that promote improved care and increase growth of the home department.· Understand vendor product delivery methods and associated fees. Teach patients the importance of proper and timely order placement. Ensure patients receive all supplies in timely manner to not disrupt care.· Assist with clinic and patient supply inventory, ensuring usage is appropriate for patient prescriptions and place orders in timely manner to avoid fees and penalties. · May assist with equipment management including equipment tracking and retrieval as needed.· Perform duties as assigned to meet the patient care or operational needs of the program.OUTCOMES· May assist with improving patient outcomes through tracking and trending of program and patient performance, use of critical thinking skills and root cause analysis to improve patient and quality outcomes. May assist in obtaining data for the continuous quality improvement activities.· Obtain routine and non-routine laboratory tests as ordered and communicate critical lab values and urgent patient needs to the responsible physician or physician extender in a timely manner.· May complete and document monthly review of patient medication profiles as directed. Administer medications as ordered by the physician.· Provide patient education and follow up as needed.· Assist with program's target goals for patient outcomes in accordance with quality patient care and Company goals.OPERATIONALREADINESSOPERATIONALREADINESS (cont.)· Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements as they pertain to home dialysis program and patient care requirements.· Perform duties at all times within limitations established by and in accordance with company policy and procedures, applicable state and federal laws and regulations.· Train patient (and/or care partner) in the practice of self-care Peritoneal Dialysis or Hemodialysis upon meeting federal and state regulations governing Registered Nurse qualifications.· May conduct home visits to assess the patient's home environment per policy and as needed to improve care.· Inform (Direct Supervisor) and program Administrator of all incidents, conditions, and concerns related to patient care, staff and patient safety, and in accordance with company policy.· Document all nursing services in the Electronic Medical Record including but not limited to training sessions, routine and non-routine in-person interactions, and phone conversations. Documentation should accurately reflect the patient status and nursing interventions and be written to ensure continuity of care.· May assist with developing and implementing the patient plan of care with the interdisciplinary team.· Participate in infection control monitoring, implementation, and recording as requested.· Use personal protective equipment as necessary.· Be familiar with emergency equipment and all emergency operational procedures. Communicate and regularly review Emergency Preparedness procedures with all home patients, including but not limited to emergency disconnection from dialysis equipment, what to do and who to contact if displaced from home.· Communicate on-call system to patients and ensure patients have access to nursing support at all times. Teach patients the importance of timely communication.· May perform on call nursing services, nights and weekends, on a rotational basis as needed or assigned.· Flexible with staffing locations and hours to accommodate patient and USRC home program needs.· Regular and reliable attendance is required for the position.Home Hemodialysis Only:· May coordinate home evaluation with technical services department to ensure that the necessary electrical, plumbing and drainage requirements for proper equipment operation are met prior to patient acceptance into home program.· May assist with ensuring required and appropriate water sampling is complete per policy and product requirements. Monitor and report water sample and culture results.PARTNERSHIPS· Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician, team members, and others as appropriate to the individual needs of the patient.· Maintain a positive/collaborative working relationship with physicians, state agencies and the community.· Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.· Respond effectively to inquiries or concerns.STAFF DEVELOPMENT/ RETENTION· Participate in staff meetings as required. Attend in-service and continuing education offerings in compliance with company policy and procedure.· May delegate tasks to competent licensed and unlicensed staff per applicable state practice act.· Assist with staff training as requested.· Lead staff in team concepts and promote a team effort.

Dialysis Registered Nurse, Home Hemo & Peritoneal RN - Floater

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

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